BSNL AP CIRCLE 1500 calcenter Swaagatham

Dial "1500" and get all the Information about your BSNL b-fone 24 hrs, 365 days.

Call centre services are now available at:

For all Districts of AP. In other places where 1500 is not available, Similar service is availabe by dialing 1991.

How our Call Center Works:

Your call is received by an Interactive Voice Response system(IVRS), which guides you to the appropriate Customer Care Associate(CRA) for assistance.Relevant personal data simaltaneously shows up on our CRA's screen to expedite handling of the call. Also you can leave your message in the Call Center Voice Mail Box and our Customer Care Associate will revert to you.

State-of-the-art Infrastructure

BSNL'S Call Center operates on State-of-the-art Technology,including

Computer Telephony Integration (CTI) enabled PBX CTI Server *Database Server*IVRS*Voice Logger& *CRA's Desktops networked in a LAN. The LAN is interfaced with backend database like DOTSOFT & FRS

Range of Services offered

Information on Billing ,Payment Enquiry , Bill Payment Centers ,Current schemes of b-fone. Commercial Enquiry on New Phone connections , Safe Custody, Shift, STD Provision Removal ,Provision of Phone plus services,Centrex, ISDN, I-net, ITC Cards, Sancharnet. Commercial Information with respect to leased Circuits , IP-VPN, MPLS-VPN. General information about all new schemes launched by BSNL You can also register your grievances with the help of Customer Care Executives

Value Added Features

web Call Back : Whenever this option is chosen from website http://www.ap.bsnl.co.in , you will be prompted to post the in the query along with the expected time of call back from Call Centre over phone or the e-mail. Call Centre will accordingly will initiate the web call back to furnish the information as desired by you.

FAX on Demand : Any type of application form or any duplicate bill will be sent over FAX as per your request.

Cutomer Relation Management : A Customer Management Suite is designed containing the instant Action information , Navigation menu, Customer Profile ,Menu dependent Data from & Telephone Operation. This will facilitate the CRA to browse through customer profile while talking to the customer.

Preview Dialer : This is a facility which automatically initiates call back to customers on to the desired customer telephone numbers.

Facilities within Call Center: A facility of recording 8 simaltaneous conversations between customer and CRA is possible through Voice Logger. The Supervisory Positions are equipped with facilites to guide CRA for responding quickly to your calls. The Grievances Handling System (GHS) facilitates booking of grievances and automatic assignment to the concerned officer, escalation to higher authority and tracks the status of all pending cases.