BSNL KNOW YOUR Broadband, Trouble Shooting

K OW YOUR BROADBA D
1. Check the Wires
The leading-in cable (dropwire) from the junction box (DP box) to your house should be
as straight as possible, should be a single length without any joints. The wires should not
be coiled anywhere and should be away from electrical lines. With these types of
irregularities (i.e with joints or coiled or near power cables) your phone might work fine
but the DSL link may not hold and work satisfactorily.
2. Splitters and Parallel telephones
Never by-pass the splitter. The splitter does the job of separating the high frequency
ADSL signals from low frequency telephone signals. If the splitter is not installed
correctly, the broadband connection will go down every time the phone rings. Any
parallel phone connections should be after the splitter and not before. The line from the
exchange should first enter into the splitter’s Line jack. The ADSL Modem should be
connected to Modem/DSD jack of the splitter and the phone should be connected to the
phone jack of the splitter. A two way jack may be connected to this phone jack to install
your parallel telephones. The wire leading into the modem should not be running parallel
or close to electrical wiring.
3. Signal to oise Ratio (S R)
Check your line SNR. To do this, first you need to enter into the Modem’s web page by
typing http://192.168.1.1 in your browser. The modem might ask for user-name and
password. The default user-name / password is admin / admin (except for the modem
Utstar300R where it is admin / utstar ). Under the heading Device Info Statistics
ADSL, you will be able to see the SNR Margin and Attenuation. This is the typical way
to see the SNR in Modems. However the procedure might vary with modems and you
need to look for words like ADSL, Statistics, Summary etc.. to see the SNR. The SNR
should be higher than 20 though anything above 10 is just enough. The Attenuation
should be as low as possible. But if the attenuation starts going higher than 40 and SNR
going down below 10, it is time to complain about the line condition to our Helpline
1500.


4. Know about your mode of working
You should be aware of whether you are using the Broadband in Bridge mode or PPPoE
(Point to Point Protocol Over Ethernet) mode. For the Bridge mode, a network dialer icon
will contain your user-id and password and you need to click the icon to get connected to
broadband and thereafter you will open your browser to view web-sites. The other
method which is widely used is PPPoE mode, where your user-id and password will be
available (configured) in the modem itself. In this case, after switching-on the modem
and when DSL (Link) light is glowing steadily, you can start browsing straight-away. We
recommend you to first switch on your modem and then switch on your PC/Laptop.
5. Check Your Account usage
It is always advisable especially for users not in unlimited plans to check their account
usage periodically. You may visit our website www.dataone.in and click the appropriate
link “Check Your Account Usage” (for user-id in dataone domain) or “Usage Detail
Portal” (for user-id in bsnl.in domain & provided with portal-id) to check your usage,
change your password etc.. You can change your password but please remember that
whenever you change the password using the web-site, the same password-change must
be carried-out in modem (for PPPoE mode) or in the dialer (for Bridge mode) also.
Besides, giving the usage details session wise, the usage records will also reveal
possibilities of your machine sending information without your knowledge due to cookies
or spyware or virus attacks. Normally the upload will be much less than the download for
browsing related activities. If you use chat (text/audio/video) like skype or any VoIP
service, then the upload will be equal or more than the download for these sessions. But if
you donot use such chatting mechanism still find the uploads more, then it is surely due
to some unwanted cookies or spyware/virus attacks. Better format and reload your
operating system if your anti-virus is outdated or infected or unable to remove the virus
6. D S Servers
DNS servers are used to resolve the URL like www.google.co.in into an IP Address like
209.85.153.103 which is required by routers to take you to the website. The DNS server
IP will automatically be available in the Modem for PPPoE mode of working. Ensure to
keep the modem settings to acquire the DNS IP automatically please. For Bridge mode
of working, your machine will be getting the DNS IP automatically. You may check it by
giving the command ipconfig /all in the command prompt. It will always be better to
assign an IP address to your Ethernet/USB/Wireless adapter to which the modem is
connected. To set this, go to control panel, click Network connections and under the
“LAN or High-Speed Internet “ there will be icons like Local Area connection, Wireless
Network Connection showing the NIC card , USB port, Wireless adapter to which your
modem is connected. Right click on the icon, select Properties, click on Internet
Protocol(TCP/IP), click on Properties, click on “Use the following IP address” put the IP
address as 192.168.1.10, subnet mask as 255.255.255.0 and default gateway as
192.168.1.1 and Preferred DNS as 192.168.1.1. Click OK and then click Close, reboot
your machine to effect the settings Use different IP address like 192.168.1.11 or 12 to
each NIC, USB & Wireless adapter. One can also use the public DNS like
208.67.222.222 or 208.67.220.220 as preferred DNS but if some sites are not opening
using this DNS, BSNL cannot take the responsibility. On the contrary, if some sites are
not opening with BSNL DNS but opening with the public DNS, the matter may be
reported to our helpline so as to analyse & resolve the case by contacting the website
administrators.


7. Wi-Fi Connectivity:
Connecting your Laptop having wi-fi capability with wireless ADSL modems (Type II
and Type –IV) is very simple. At the very first time, you switch on both the modems and
Laptop, the wireless icon on the taskbar of the Laptop would say “Wireless Networks
Found”. Just double click on the icon and follow the instructions, selecting Network
Authentication as WPA-PSK (or WPA-Personal), Encryption as TKIP and providing the
Wireless security password (Key) given by BSNL. In some Laptops, you need to right
click on the “wireless network connection” icon either in the task bar or in Network
connections under Control panel and select View Available Wireless Networks select
the Wireless Network Name or modem’s SSID (Service Set Identifier) and proceed as
given above. If you get some error message like “Limited Connectivity” on the “wireless
icon” of the taskbar, you need to assign an IP address to your Wireless Adapter as
detailed in the para 6 above. If your modem is working in PPPoE mode, you can even
connect your Laptop through wireless and PC through Ethernet and simultaneously
access the net through both PC and Laptop.
8. Positioning of Wi-Fi Router
Though the wireless signals from the wi-fi router (modem) can reach wi-fi enabled laptop
within the range of around 50 meters, the brick walls and reflective surfaces will weaken
and bounce the signals respectively. It will be better to place the Wi-Fi Modem on a
higher place to avoid physical obstructions. Another main source of interference is the
cordless phone. Keep the router as far away from the cordless phone or choose cordless
phones that use different frequencies. To increase the wireless range, one can also use a
wireless repeater purchased from local market. Before purchasing, ensure from the
vendor, it supports the wi-fi router you have.
9. Wi-Fi Security :
The security options of wireless router should fully be utilized to avoid someone from
your neighborhood accessing your modem. The wireless signals might reach the
neighboring houses, and if the security options are not enabled, there is every chance of
mis-use of your broadband connection. By default, BSNL gives your wireless modem
with security enabled. But by some chance, if the modem gets reset, the settings might be
lost. Hence it is advised to check the security options are enabled. Customers can visit the
modem webpage as stated earlier and check the wireless security options. The very basic
level of security is by giving the wireless key, which will be asked by the modem when a
Laptop is trying to access the modem for the first time. There are two types security key
algorithm. One is WEP (Wired Equivalent Privacy) and another WPA (Wi-fi Protected
Access). The WPA is more secured and recommended by BSNL. The next (advanced)
level of security is – MAC Filtering by which only your Laptop/PC will be permitted to
access the modem, even if someone knows your security key. The detailed procedure for
the above two levels of wireless security is published in our website
www.chennai.bsnl.co.in under the heading Broadband Wireless Security. The default
SSID of the modem may also be changed as per your desire and it may also be made
hidden (turn-off SSID broadcasting or Hide Access Point) so that others will not even
know about your wireless modem. In this case of Hidden SSID, your Laptop will be
connected to the modem as you have already configured for the connection in your
machine.
10. Watch-out for bandwidth overhead:
Many applications like Windows updates, anti-virus updates and other software updates
will be using the broadband connection in the background. Some of these updates might
ask for confirmation before downloading, many may not even ask and will be simply

running in the background which will affect your browsing / download speed. One can
find-out the applications which are running, by going to the Task Manager (Press Ctrl-
Alt-Del keys together to get into the Task Manager). You may shut down such of those
applications which are running without your consent. But beware that shutting down
some vital applications required by your operating system inadvertently will cause
hanging of your system. Windows updates, Anti-virus updates etc.. could be scheduled to
run when your system is free and you are not browsing. This will help in utilizing the
bandwidth effectively. You can check your broadband speed using the links provided in
our website www.dataone.in
11. The uisance & Danger of Virus
You might some time feel that your broadband was quite good some time back but it is
slow now a days. One of the major reasons for this is the infection of Virus into your
machine. Adwares, spywares too will affect your speed. Hence it is very important to
have a good anti-virus software and spyware, adware detectors in your system. Regular
updates to these software and Windows updates are also a must. Use only legal version of
Windows.
12. Aware of free wares
Many free software and tools are offered by many websites. But be careful in selecting
these software as some of these software will overload your operating system, some may
act as spyware, and some may eat away your bandwidth. A browser like Opera or Firefox
lets you switch off images, flash banners, javascripts etc.. which will cause your
browsing speed high. But if you overdo things, many websites which require these
settings will not open for you. Keep always an unmodified copy of Internet explorer in
such cases so as to use it when some websites are not opening with your other browsers.
Software like Torrent are very useful for automatic downloading. But when the users of
certain plans who are entitled for free usage between 02:00 and 08:00 hours, are using
this type of software for downloading, should check whether it is running during the
other periods also. Whenever you connect to net or reboot/switch on your machine,
running of this software should be checked and must be turned-off if not required.
13. Windows Vista / 7
Specifically no extra settings are required for Vista / Windows 7 Operating systems. You
may see something like “Unidentified Network” (mostly when connected through wi-fi)
and hence may have to assign the IP address, gateway, DNS server as detailed in para 6
above. Typically Control Panel Network and Internet Network and Sharing
Center Change adapter settings (Manage Network Connections in Vista) Right
click on Wireless Network connection Properties Internet Protocol Version
4(TCP/IPv4) Properties and then, assign IP, gateway & DNS. You may remove the
tick mark of Internet Protocol Version6(TCP/IPv6), if face any browsing problem.
14. SMS Facility
You can get your usage through SMS by sending BBU<space>044<broadband telephone
number > whenever you want. For example BBU 04424700033. You can also register to
get the ALERT when your broadband usage exceeds the monthly limit. For this facility
you can send SMS as REG<space>044<broadband telephone number> (one time). eg. REG
04424700033. You have to send the SMS to 52295 from BSNL Network or to
9448077777 from other network. Similarly, you can also register your broadband
complaint by sending BBF<space><broadband telephone number> eg BBF 24700033 to
53576 from BSNL network or to 9444599999 from other network.


15. Trouble Shooting
Kindly switch-off your modem when not browsing even if you are in unlimited plan. If
the modem has been purchased from BSNL, never change the power adapter of the
modem with local one.
Sl
No
Indications / observation Suggested Action
1 DSL (ADSL) Link light is not
glowing or it is blinking and
goes off
Check for any loose connection in splitter and
modem. Ensure that ADSL/Modem port of
Splitter connected to DSL port of the modem
2 Getting error 691 (in Bridge
mode)
Check your user-id and password
3 Getting error 678 or 769 (in
Bridge mode)
Check whether your Ethernet/USB/Wifi port is
in Disabled state. If so, enable it. Problem not
solved ?. Carry-out remedy of sl no: 10, Still
problem ? …. call our helpline
4 DSL is steady but no browsing
(in PPPoE mode)
Go to modem webpage & check the WAN
status of your Modem for possible
“Authentication failure”
5 DSL is steady & no
Authentication failure but still
no browsing
Check whether your modem is having your
user-id. If it is showing something like
“multiplay”, change it with your user-id, put
password, save and reboot the modem and try.
Check whether Ethernet/USB/Wifi port of your
machine is in Disabled state. If so, enable it.
6 DSL is steady, no authentication
failure, modem is having your
user-id, but still no browsing
Go to command prompt (Start Run type
cmd Press Enter) Give the command ping
www.google.co.in and press Enter. If getting 4
successful replies, then problem is in your
browser. Re-install it or re-install O/s. If
getting “Could not find host”, there is DNS
issue with your machine/modem, call 1504.
7 Modem & PC connected via
USB but USB light is not
glowing
Check the USB cable for loose connection.
Reinstall Modem’s USB driver. Still problem ?
call our helpline
8 Modem & PC connected via
Ethernet but Ethernet/LAN light
not glowing
Check the Ethernet cable for loose connection.
Check whether Local Area Connection icon is
available under Network Connections in
Control Panel. If not available, reinstall driver
of the Ethernet card.
9 Unable to browse in Laptop via
wireless
Check whether “Wireless is turned ON” in
your laptop. You may have to press Func & F2
or F5 (having wireless symbol) keys or
Wireless button or Blue tooth button of your
Laptop to Turn ON/OFF the “wifi”
Check whether your Wireless adapter is in
enabled state. Remove Ethernet cable & ping
192.168.1.1 to check whether modem is
communicating with your Laptop thro wireless
10 Unable to open the modem
webpage http://192.168.1.1
Assign IP address, subnet mask, gateway as
detailed in Para :6. Reboot and try again