 What are the services which I can look for in BSNL Live?
It provides you a variety of services to suit your every day mood. To name a few following services are on offer.
• APPS STORE: Apps Store service provides thousands of applications, utilities, games and themes for all BSNL Mobile (2G/2.5G/3G) customers to purchase and download applications for use on their handsets.
• HELLO TV: Watch HELLO TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2G and 3G users with compatible handsets. With HELLO TV you can now watch Live TV on your mobile anywhere anytime.
• MOVIES : Movies can be streamed on demand i.e. the content is played in real time on your mobile from 'BSNL Live' directly without first getting stored.
• VIDEOS: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at 'BSNL Live'. The categories of content varies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more and more categories of video clips will be added to suit every taste and choice.
• MUSIC - Full track song download: You can download thousands of full track audio songs (mp3) of your choice through 'BSNL Live'.
• GAMES: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download you will be required to pay charges of games. Access to above services is recommended for 3G Subscribers for better experience but other content viz. Wallpapers, Themes, Screen-savers, Ring-tones etc. can be used/downloaded by all the GSM subscribers.
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How can I access BSNL Live?
To access the 'BSNL Live' you need to have correct settings in your mobile. You may get these settings in following ways:
• All the settings required to access 'BSNL Live' & avail different services on 'BSNL Live' will be pushed to your handset by BSNL on its own.
• You can also ask for the settings by sending space of your handset to 58355 by SMS e.g.space to 58355. After you send the SMS you will in response get several settings on your handset viz. 'bsnllive', 'bsnlstream' etc.
• You may also call BSNL Customer Care Center to know the settings.
Once you get all the settings, you have to save all of them. Out of these several settings the one pertaining to 'BSNL Live' (will appear as 'bsnllive') should be saved as default. In some handsets the word 'Bookmark' is used instead of default. Thereafter, whenever you want to access 'BSNL Live' you click on your Web browser in your mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page. Settings for movie streaming (will appear as 'bsnlstream') may also be saved in your mobile.
I send the SMS to 58355 but didn’t get any of the BSNL setting?
You can configure the “bsnllive” setting through the website. Login to http://www.cellone.in/ Choose your location & follow the steps mention in the below figure.
I tried the setting through Website but it didn’t work then how to manually configure the "bsnllive" setting?
Manual setting for “BSNLlive” & “BSNLstream” (in all zones) are as follows in the table:
| SERVICE TYPE | GPRS WAP | GPRS STREAM |
| Setting Name | BSNLLIVE | BSNLSTREAM |
| Data Bearer | GPRS | GPRS |
| Access Point Name (APN) | bsnllive | bsnlstream |
| User Name | <Leave blank> | <Leave blank> |
| Prompt Password | No | No |
| Password | <Leave blank> | <Leave blank> |
| Authentication | Normal | Normal |
| Homepage | http://bsnllive.in | <Leave blank> |
| Phone IP Address | Automatic | Automatic |
| Name Server | Automatic | Automatic |
| Proxy Serv. Address | 10.220.67.131 | Off |
| Proxy Port Number | 9201 for WAP 1.0 device
8080 for WAP 2.0 device | <Leave blank> |
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Do all handsets support BSNL Live?
Any handset with WAP browsing capability can be used to access 'BSNL Live'.
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Can I use any phone handset to use BSNL live service?
Yes, if your handset is GPRS capable and activated for GPRS service. However only the services compatible to your handset will be visible to you and in case of watching Hello TV/Movies you need a video player supported handset.
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Do I need to have a 3G connection for accessing BSNL Live and availing services like Video on Demand, Movies streaming, Live TV (Hello TV) streaming Games, Full track download?
'BSNL Live' can be accessed by all GSM (2.5 G and 3G) subscribers. However it is recommended that for better experience for Hello TV, videos, movies and full track songs and multiplayer games which are heavy on data you should have a 3G connection otherwise your experience will be greatly reduced and the downloads for audio and video clips will take longer time.
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Is there any other specific requirement to watch LIVE TV (Hello TV) in user handset?
Your handset must have "BSNL Stream" setting & it should be Video player supported.
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How to watch Hello TV (Live TV) channels on BSNL Live?
All you need is a GPRS enabled handset that is capable of playing video clips, Go to Bsnl live home page, Click Hello TV & subscribe for Single channel pack or Combo Pack offer.
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What is single channel Pack & Combo Pack Offer?
These are two Plans user can choose. Single channel Pack is available on daily, weekly, monthly plan of a single channel subscription for RS10, Rs20, and RS30/50 respectively.
Combo Pack is available on a combination of 30 channels for Rs 200.
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What are the different channels we can watch on Hello TV?
Hello TV will offer over 50 channels. Some of the channels available are:
| News | Entertainment | Music | Sports | Regional | Kids |
| Aajtak | DD National | B4U Music | DD Sports | Sadhna | Space Toon |
| Aajtak's Tez | Sahara One | Music India | Star Cricket (Coming soon) | Aastha | |
| CNBC Awaaj | Sahara Filmi | ETC | Neo cricket(Coming soon) | Divya | |
| CNBC TV 18 | Sahara Firangi | Mh1 | Neo sports(Coming soon) | | |
| DD news | Home Shop18 | PTC Chakde (Punjabi) | ESPN(Coming Soon) | | |
| Headlines Today | Australia Network | | Star Sports(Coming Soon) | | |
| IBN7 | Manoranjan TV | | | | |
| India TV | PTC (Punjabi) | | | | |
| | Hamar TV | | | | |
| | UTV Bindas | | | | |
| | UTV News (Coming soon) | | | | |
| | UTV Movies | | | | |
What is the meaning of Video on Demand and how I will be charged for the video I choose?
Video on Demand service provides you a choice of downloading video clips out of thousands of videos available on ‘BSNL Live'. The price of individual Video is based on its type and it may vary from one video to another. The price of individual videos ranges from Rs.5/- to Rs. 20/- while the full length movie price is Rs. 40/-.
For each video the price will be displayed to you when you click on it to purchase for download. You will have to agree to the price of the video before the video download begins. But the deduction from your account will happen only after a successful download.
How is BSNLlive WAP portal different from other WAP portals?
BSNLlive is the first 3G WAP portal that offers features that are not available on any other WAP Portal like; Live TV direct streaming, Movie on Demand, Unlimited 3G Games, Full length Audios, Videos on Demand, Ringtones, True-tones & Poly-tones.
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Are there any special offers available at BSNLlive & do we get new content on Festival/Occasion?
Special offers like wallpapers @ Rs5, Audios @ Rs5, Games @Rs 35, Video on demand @ Rs 10 are available on festivals & special occasions. For latest offers visit ‘Hot & New’ at BSNL Live WAP Portal.
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How can I use these services/how can I download a song, video or wallpaper?
Process for downloading is common for all categories of content and self explanatory on ‘BSNL Live'. For your reference it has been explained here pictorially for videos:
• It is the home page view; now click on the link you wish to explore, in this case videos.
• The above click opens the category view within Videos. Based on your interest you can explore further. For example you move to Bollywood videos category.
• This list gives you various contents grouped under the Bollywood video section. You need to choose one video out of many.
• Once you click on a video it opens to a dedicated page to the selected content. You click on the Buy tab.
• 'Clicking' on to the 'buy' Tab, the price of the content is displayed. By clicking on the download link you finally give your consent to buy the content and content download starts. Once the download is complete the amount is deducted.
From where I can get the list of Games & Music available for download?
Once you reach the ‘BSNL Live' Welcome WAP page you will find category for Music and Games. Clicking on any one of these will provide you with the list of games or music which are compatible with your handset and is available for download.
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What is a video/movie streaming? How it is different from video clips download?
Streaming video/movie is content sent in compressed form over the Internet in a continuous stream and displayed to you on your mobile device in real time without getting stored in your mobile. The streaming content (Movie) can be viewed in a fixed time window i.e. whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download and any number of times. For a streaming movie you have to remain connected to the network during the playtime of the movie. Streaming is good to view large video files as the same cannot be stored on the available limited memory of mobile. In case of streaming the content charges shall be deducted at the start of streaming.
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Do I need to view the full movie at a stretch or I am allowed to take breaks?
The movies are streaming content; which is not allowed to be downloaded. For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all the part of the movie in specified allotted time which is 48 hours at present. The charges of the movie will be deducted only once, at the start of first part. It is not necessary to watch the parts sequentially. These parts can be viewed randomly and also repeatedly many times in the allotted time.
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What are the advantages of using BSNL Live?
You can get all type of contents from ‘BSNL Live' be it video or tone/tunes etc.
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What if a call or a SMS comes during a download from BSNL Live?
When a call or an SMS comes during the download/streaming following happens :
• In case of Streaming.
◊ 2G subscriber – Session breaks. Subscriber will have to start the streaming from beginning.
◊ 3G subscriber – Streaming pauses and resumes after the call/SMS.
• In case of Video on demand.
◊ 2G subscriber – Download pauses and resumes after the call/SMS.
◊ 3G subscriber - Download pauses and resumes after the call/SMS.
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What if my GPRS connectivity breaks at any point while running BSNL Live services?
If the GPRS connectivity breaks at anytime during executing any operation then appropriate error message of ‘Network Connection Failed' will be shown and you will be prompted to ‘Try again'.
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What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5 G area during download from BSNL Live?
Until you have a successful download no money is deducted from your account. In such a situation when you come back into the network area, you can retry for your content. If you move from 3G area to 2.5G area the download speed will reduce to the speed of 2.5 G network. Download/ streaming continuity is defined in Question no. 17. In case of partial download/streaming the surfing/download charges shall be applicable.
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I have downloaded a song/video/wallpaper but I am not able to find it in my mobile or it is not opening?
For all such problems please contact BSNL Customer Care Center. The call centre staff will try to find the solution for your problem in a minimum possible time.
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What happens if I lose my phone or if I change my mobile handset/device?
You can start using the services as soon as you buy your new handset, new SIM and your handset is configured for GPRS & ‘BSNL Live'.
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Are there any charges for surfing on BSNL Live?
Yes, the data surfing/download charges will be as per your subscribed data plan.
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Can I use the BSNL Live in roaming?
Yes you can use ‘BSNL Live' in roaming wherever you have a 3G or a GPRS network.
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How can I unsubscribe any or all of the services using ‘BSNL Live'?
You can view all of your subscriptions through ‘MyPage' option on ‘BSNL Live'. To unsubscribe any Value Added Service you will have to click on the individual subscribed service and choose ‘unsubscribe' option.
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Is it a must to have 3G connection to avail the services mentioned above?
3G Connection is advisable to experience Video on Demand, Movie streaming, Full track song download and multiplayer games as 3G will help in better browsing and better user experience. Hence don't wait now and migrate to 3G.
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Will I face any problem of settings in case I want to go for any of the services?
There are no settings required for these services. You just need to subscribe to GPRS/3G Service and ensure appropriate GPRS/3G settings on handset.
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What are the handsets which support the BSNL Live Services?
The handset should be capable for WAP, GPRS. For video the handset should have support for some video protocols like RTP and inbuilt real player. Some of the services (videos/ Games etc.) will not be visible to you if your handset is not capable of supporting these services. Only those services which are supported by your handset will be visible to you from ‘BSNL Live'.
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Which services are suitable to me, if I am a 2G subscriber?
You may use services which are not video intensive like ring tones, wall paper, simple games, etc.
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