‘SMS’ FACILITY AVAILABLE FOR BSNL FIXED LINE CUSTOMERS FOR BETTER CUSTOMER CARE

A. Registration (Mobile and/or Email ID)
I. Steps for Registering Only Mobile Number
 Send SMS to 53334 in the following format from the mobile number to be registered.
REG<space><STD Code-Telephone No><space><Customer Id>
OR
REG<space><STD Code-Telephone No><space><Billing Account Number>
II. Steps for Registering Mobile Number and Email Id Together
 Send SMS to 53334 in the following format from the mobile number to be registered
(Email ID is optional).
REG<space><STD Code-Telephone No><space><Customer Id><space><Email Id>
OR
REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Id>
III. Steps for Registering Only Email Id
 Send SMS to 53334 in the following format from the registered mobile number.
EMAIL<space><STD Code-Telephone No><space><Email Id>
B. Landline and Broadband Fault Booking
I. Steps for booking a Landline Related Complain
 Send SMS to 53334 in the following format from the registered mobile number.
FLT<space><STD Code-Telephone No>
II. Steps for Booking a Broadband Related complain
 Send SMS to 53334 in the following format from the registered mobile number.
BFT<space><STD Code-Telephone No>
C. Bill Enquiry
I. Steps for Checking the Outstanding Amount in the Latest Telephone Bill
 Send SMS to 53334 in the following format from the mobile number to be registered
BILL<space><STD Code-Telephone No>
OR
BILL<space>< Billing Account Number>
Note: For Invalid Formats or Invalid Telephone Numbers, a Regret Message Is Sent Back To The customer.
ALSO Internet Users are Requested to Register in http://selfcare.edc.bsnl.co.in if not Registered Yet for Many More Services of Customer Delight.
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