BSNL EVDO Postpaid Plans 199, 250, 299, 350, 449, 649, 750

S. No.ParticularsCharges in Rs.
1Activation charges500
2Charges for Cards
 i. Sale Price of EVDO Data Card .1199*
 ii. Alternate Plan for EVDO Data Card
 ii (a) Fixed monthly charges for card.200
 ii (b) Security Deposit (refundable)1000
* Inclusive of all taxes.
Tariff plan for EVDO postpaid :
S. No.FMC in Rs.Monthly free usage in GB
  • Service Tax as applicable will be charged extra.
  • The above bundle free usage will also be available while roaming.
  • The usage charges beyond bundled free usage will be @ Rs. 0.50/- per MB. 

Annual payment option for all Post paid EVDO Tariff Plans will be available with two months FMC discount i.e., ten months FMC will be taken as annual charge, when payment is made at a time in advance. 

One Static IP is available for the fixed monthly charges of Rs. 150 per month. 
Discount Structure for conversion from Rent based EVDO data Card to sale of  EVDO Data card  

Months (for which rent is paid)Discount Allowed on sale price
1 to 3 MonthsNIL
4 to 6 Months20%
7 to 12 Months40%
13 Months and above60%

Special scheme for Serving/ Retired GOVT /PSU employees and visually impaired persons under EVDO and NIC postpaid data Plan
BSNL introduces special scheme of discount/rebate @ 20% on usage and FMC for centeral Govt./State Govt./PSU employees including BSNL staff,retired Govt./PSU employees and visually impaired customers of 
EVDO and NIC postpaid data plan for a period of one year from 01.02.2013,after checking the bonafide of the customer. 
Any special discount scheme on FMC or FMC+ usage will not be clubbed with Annual Payment option under postpaid voice and data plans of GSM,CDMA,WIMAX services 

SlPlanBandwidthMonthly ChargesDownload Limit (MB)Additional charges Rs./ MBDiscounted Annual PaymentFree CallsFree Modem / Commited period for free modem(Month)Projected Monthly Rental +Usage Charges(Rs) * (Excl' Tax)

1EVDO 199Upto 2.4 Mbps199/-5120.5/-NA/-Free Modem NA199
2EVDO 250Upto 2.4 Mbps250/-00.5/-NA/-Free Modem NA250
3EVDO 299Upto 2.4 Mbps299/-10240.5/-NA/-Free Modem NA299
4EVDO 350Upto 2.4 Mbps350/-00.5/-NA/-Free Modem NA350
5EVDO 449Upto 2.4 Mbps449/-20480.5/-NA/-Free Modem NA449
6EVDO 649Upto 2.4 Mbps649/-51200.5/-NA/-Free Modem NA649
7EVDO 750Upto 2.4 Mbps750/-Unlimited0.5/-NA/-Free Modem NA750

BSNL WiMax Plans WI 220, 350, 750, HOWI 750, BUWI 1999, 3500, 7000

SlPlanBandwidthMonthly ChargesDownload Limit (MB)Additional charges Rs./ MBDiscounted Annual PaymentFree CallsFree Modem / Commited period for free modem(Month)Projected Monthly Rental +Usage Charges(Rs) * (Excl' Tax)

1WI 220512 Kbps to 2Mbps220/-4000.8/-2200 /-Free Modem220

2WI 350512 Kbps to 2Mbps350/-10240.8/-3500/-Free Modem350

3WI 750512 Kbps to 2Mbps750/-40960.8/-7500/-Free Modem750

4HOWI 750512 Kbps750/-Unlimited/-7500/-Free Modem750

5BUWI UL 1999512 Kbps1999/-Unlimited/-19990/-Free Modem1999

6BUWI UL 35001 Mbps3500/-Unlimited/-35000/-Free Modem3500

7BUWI UL 70002 Mbps7000/-Unlimited/-70000 /-Free Modem7000

BSNL 3G DATA PLANS 199, 319, 549 , 519, 999, 1359

SlPlanBandwidthMonthly ChargesDownload Limit (MB)Additional charges Rs./ MBDiscounted Annual PaymentFree CallsFree Modem / Commited period for free modem(Month)Projected Monthly Rental +Usage Charges(Rs) * (Excl' Tax)

13G DATA 199 (Promotional)Upto 3.6 Mbps199/-5120.25/-NA/-Free Modem199
23G DATA 319Upto 3.6 Mbps319/-10240.25/-NA/-Free Modem319
33G DATA 549Upto 3.6 Mbps549/-61440.25/-NA/-Free Modem549
43G DATAUpto 3.6 Mbps519/-20480.25/-NA/-Free Modem519
53G DATA 519Upto 3.6 Mbps999/-102400.25/-NA/-Free Modem999
63G DATA 1359Upto 3.6 Mbps1359/-Unlimited0.25/-NA/-Free Modem1359

BSNL Mobile Phone Backup


(A Government of India Enterprise)

I.  Modem configuration:
II. Wireless Security

I.  Modem configuration:
1. In the Internet Explorer, type and press enter
2. Type username as admin and password as admin and press OK
3. Click "Advanced Setup"
4. Click Edit button against VPI/VCI -0 and 35
5. Click Next in the above screen
6. Select PPP over Ethernet (PPPoE) in  the above screen

7. In the above screen type username and password as given to you by BSNL
8. In the PPPoE  Service Name, type a string say "dataone"
9. Tick the following
Enable PPP Debug Mode
Bridge PPPoE Frames Between WAN and Local Ports (Default Enabled)
10. Click Next
11. Click Next in the above screen after selecting Enable NAT
12. Click SAVE
13. Click Save/Reboot in the above screen
14. Click Management and choose Save/Reboot

15. Click Save/Reboot button in the above screen –the changes are saved permanently
 II. Wireless security:
 This is important as otherwise the ADSL wireless works in an unsecured mode, which is unsafe.
1. Click Wireless in the menu
2. 2. Click Security in the menu

3. Click WPA-PSK in network authentication
4. Type against WPA Pre Shared key -a key , for example say 12345678
5. Click Save./ Apply
6. Click Management
7. Select Save/Reboot
8. Click Save/ Reboot
9. This completes the wireless security configuration
Note: The pre shared key which you have typed in the step number 4 is the key to be provided in the Laptop for getting  secured Wireless connectivity from Laptop for Broadband.

BSNL KNOW YOUR Broadband, Trouble Shooting

1. Check the Wires
The leading-in cable (dropwire) from the junction box (DP box) to your house should be
as straight as possible, should be a single length without any joints. The wires should not
be coiled anywhere and should be away from electrical lines. With these types of
irregularities (i.e with joints or coiled or near power cables) your phone might work fine
but the DSL link may not hold and work satisfactorily.
2. Splitters and Parallel telephones
Never by-pass the splitter. The splitter does the job of separating the high frequency
ADSL signals from low frequency telephone signals. If the splitter is not installed
correctly, the broadband connection will go down every time the phone rings. Any
parallel phone connections should be after the splitter and not before. The line from the
exchange should first enter into the splitter’s Line jack. The ADSL Modem should be
connected to Modem/DSD jack of the splitter and the phone should be connected to the
phone jack of the splitter. A two way jack may be connected to this phone jack to install
your parallel telephones. The wire leading into the modem should not be running parallel
or close to electrical wiring.
3. Signal to oise Ratio (S R)
Check your line SNR. To do this, first you need to enter into the Modem’s web page by
typing in your browser. The modem might ask for user-name and
password. The default user-name / password is admin / admin (except for the modem
Utstar300R where it is admin / utstar ). Under the heading Device Info Statistics
ADSL, you will be able to see the SNR Margin and Attenuation. This is the typical way
to see the SNR in Modems. However the procedure might vary with modems and you
need to look for words like ADSL, Statistics, Summary etc.. to see the SNR. The SNR
should be higher than 20 though anything above 10 is just enough. The Attenuation
should be as low as possible. But if the attenuation starts going higher than 40 and SNR
going down below 10, it is time to complain about the line condition to our Helpline

4. Know about your mode of working
You should be aware of whether you are using the Broadband in Bridge mode or PPPoE
(Point to Point Protocol Over Ethernet) mode. For the Bridge mode, a network dialer icon
will contain your user-id and password and you need to click the icon to get connected to
broadband and thereafter you will open your browser to view web-sites. The other
method which is widely used is PPPoE mode, where your user-id and password will be
available (configured) in the modem itself. In this case, after switching-on the modem
and when DSL (Link) light is glowing steadily, you can start browsing straight-away. We
recommend you to first switch on your modem and then switch on your PC/Laptop.
5. Check Your Account usage
It is always advisable especially for users not in unlimited plans to check their account
usage periodically. You may visit our website and click the appropriate
link “Check Your Account Usage” (for user-id in dataone domain) or “Usage Detail
Portal” (for user-id in domain & provided with portal-id) to check your usage,
change your password etc.. You can change your password but please remember that
whenever you change the password using the web-site, the same password-change must
be carried-out in modem (for PPPoE mode) or in the dialer (for Bridge mode) also.
Besides, giving the usage details session wise, the usage records will also reveal
possibilities of your machine sending information without your knowledge due to cookies
or spyware or virus attacks. Normally the upload will be much less than the download for
browsing related activities. If you use chat (text/audio/video) like skype or any VoIP
service, then the upload will be equal or more than the download for these sessions. But if
you donot use such chatting mechanism still find the uploads more, then it is surely due
to some unwanted cookies or spyware/virus attacks. Better format and reload your
operating system if your anti-virus is outdated or infected or unable to remove the virus
6. D S Servers
DNS servers are used to resolve the URL like into an IP Address like which is required by routers to take you to the website. The DNS server
IP will automatically be available in the Modem for PPPoE mode of working. Ensure to
keep the modem settings to acquire the DNS IP automatically please. For Bridge mode
of working, your machine will be getting the DNS IP automatically. You may check it by
giving the command ipconfig /all in the command prompt. It will always be better to
assign an IP address to your Ethernet/USB/Wireless adapter to which the modem is
connected. To set this, go to control panel, click Network connections and under the
“LAN or High-Speed Internet “ there will be icons like Local Area connection, Wireless
Network Connection showing the NIC card , USB port, Wireless adapter to which your
modem is connected. Right click on the icon, select Properties, click on Internet
Protocol(TCP/IP), click on Properties, click on “Use the following IP address” put the IP
address as, subnet mask as and default gateway as and Preferred DNS as Click OK and then click Close, reboot
your machine to effect the settings Use different IP address like or 12 to
each NIC, USB & Wireless adapter. One can also use the public DNS like or as preferred DNS but if some sites are not opening
using this DNS, BSNL cannot take the responsibility. On the contrary, if some sites are
not opening with BSNL DNS but opening with the public DNS, the matter may be
reported to our helpline so as to analyse & resolve the case by contacting the website

7. Wi-Fi Connectivity:
Connecting your Laptop having wi-fi capability with wireless ADSL modems (Type II
and Type –IV) is very simple. At the very first time, you switch on both the modems and
Laptop, the wireless icon on the taskbar of the Laptop would say “Wireless Networks
Found”. Just double click on the icon and follow the instructions, selecting Network
Authentication as WPA-PSK (or WPA-Personal), Encryption as TKIP and providing the
Wireless security password (Key) given by BSNL. In some Laptops, you need to right
click on the “wireless network connection” icon either in the task bar or in Network
connections under Control panel and select View Available Wireless Networks select
the Wireless Network Name or modem’s SSID (Service Set Identifier) and proceed as
given above. If you get some error message like “Limited Connectivity” on the “wireless
icon” of the taskbar, you need to assign an IP address to your Wireless Adapter as
detailed in the para 6 above. If your modem is working in PPPoE mode, you can even
connect your Laptop through wireless and PC through Ethernet and simultaneously
access the net through both PC and Laptop.
8. Positioning of Wi-Fi Router
Though the wireless signals from the wi-fi router (modem) can reach wi-fi enabled laptop
within the range of around 50 meters, the brick walls and reflective surfaces will weaken
and bounce the signals respectively. It will be better to place the Wi-Fi Modem on a
higher place to avoid physical obstructions. Another main source of interference is the
cordless phone. Keep the router as far away from the cordless phone or choose cordless
phones that use different frequencies. To increase the wireless range, one can also use a
wireless repeater purchased from local market. Before purchasing, ensure from the
vendor, it supports the wi-fi router you have.
9. Wi-Fi Security :
The security options of wireless router should fully be utilized to avoid someone from
your neighborhood accessing your modem. The wireless signals might reach the
neighboring houses, and if the security options are not enabled, there is every chance of
mis-use of your broadband connection. By default, BSNL gives your wireless modem
with security enabled. But by some chance, if the modem gets reset, the settings might be
lost. Hence it is advised to check the security options are enabled. Customers can visit the
modem webpage as stated earlier and check the wireless security options. The very basic
level of security is by giving the wireless key, which will be asked by the modem when a
Laptop is trying to access the modem for the first time. There are two types security key
algorithm. One is WEP (Wired Equivalent Privacy) and another WPA (Wi-fi Protected
Access). The WPA is more secured and recommended by BSNL. The next (advanced)
level of security is – MAC Filtering by which only your Laptop/PC will be permitted to
access the modem, even if someone knows your security key. The detailed procedure for
the above two levels of wireless security is published in our website under the heading Broadband Wireless Security. The default
SSID of the modem may also be changed as per your desire and it may also be made
hidden (turn-off SSID broadcasting or Hide Access Point) so that others will not even
know about your wireless modem. In this case of Hidden SSID, your Laptop will be
connected to the modem as you have already configured for the connection in your
10. Watch-out for bandwidth overhead:
Many applications like Windows updates, anti-virus updates and other software updates
will be using the broadband connection in the background. Some of these updates might
ask for confirmation before downloading, many may not even ask and will be simply

running in the background which will affect your browsing / download speed. One can
find-out the applications which are running, by going to the Task Manager (Press Ctrl-
Alt-Del keys together to get into the Task Manager). You may shut down such of those
applications which are running without your consent. But beware that shutting down
some vital applications required by your operating system inadvertently will cause
hanging of your system. Windows updates, Anti-virus updates etc.. could be scheduled to
run when your system is free and you are not browsing. This will help in utilizing the
bandwidth effectively. You can check your broadband speed using the links provided in
our website
11. The uisance & Danger of Virus
You might some time feel that your broadband was quite good some time back but it is
slow now a days. One of the major reasons for this is the infection of Virus into your
machine. Adwares, spywares too will affect your speed. Hence it is very important to
have a good anti-virus software and spyware, adware detectors in your system. Regular
updates to these software and Windows updates are also a must. Use only legal version of
12. Aware of free wares
Many free software and tools are offered by many websites. But be careful in selecting
these software as some of these software will overload your operating system, some may
act as spyware, and some may eat away your bandwidth. A browser like Opera or Firefox
lets you switch off images, flash banners, javascripts etc.. which will cause your
browsing speed high. But if you overdo things, many websites which require these
settings will not open for you. Keep always an unmodified copy of Internet explorer in
such cases so as to use it when some websites are not opening with your other browsers.
Software like Torrent are very useful for automatic downloading. But when the users of
certain plans who are entitled for free usage between 02:00 and 08:00 hours, are using
this type of software for downloading, should check whether it is running during the
other periods also. Whenever you connect to net or reboot/switch on your machine,
running of this software should be checked and must be turned-off if not required.
13. Windows Vista / 7
Specifically no extra settings are required for Vista / Windows 7 Operating systems. You
may see something like “Unidentified Network” (mostly when connected through wi-fi)
and hence may have to assign the IP address, gateway, DNS server as detailed in para 6
above. Typically Control Panel Network and Internet Network and Sharing
Center Change adapter settings (Manage Network Connections in Vista) Right
click on Wireless Network connection Properties Internet Protocol Version
4(TCP/IPv4) Properties and then, assign IP, gateway & DNS. You may remove the
tick mark of Internet Protocol Version6(TCP/IPv6), if face any browsing problem.
14. SMS Facility
You can get your usage through SMS by sending BBU<space>044<broadband telephone
number > whenever you want. For example BBU 04424700033. You can also register to
get the ALERT when your broadband usage exceeds the monthly limit. For this facility
you can send SMS as REG<space>044<broadband telephone number> (one time). eg. REG
04424700033. You have to send the SMS to 52295 from BSNL Network or to
9448077777 from other network. Similarly, you can also register your broadband
complaint by sending BBF<space><broadband telephone number> eg BBF 24700033 to
53576 from BSNL network or to 9444599999 from other network.

15. Trouble Shooting
Kindly switch-off your modem when not browsing even if you are in unlimited plan. If
the modem has been purchased from BSNL, never change the power adapter of the
modem with local one.
Indications / observation Suggested Action
1 DSL (ADSL) Link light is not
glowing or it is blinking and
goes off
Check for any loose connection in splitter and
modem. Ensure that ADSL/Modem port of
Splitter connected to DSL port of the modem
2 Getting error 691 (in Bridge
Check your user-id and password
3 Getting error 678 or 769 (in
Bridge mode)
Check whether your Ethernet/USB/Wifi port is
in Disabled state. If so, enable it. Problem not
solved ?. Carry-out remedy of sl no: 10, Still
problem ? …. call our helpline
4 DSL is steady but no browsing
(in PPPoE mode)
Go to modem webpage & check the WAN
status of your Modem for possible
“Authentication failure”
5 DSL is steady & no
Authentication failure but still
no browsing
Check whether your modem is having your
user-id. If it is showing something like
“multiplay”, change it with your user-id, put
password, save and reboot the modem and try.
Check whether Ethernet/USB/Wifi port of your
machine is in Disabled state. If so, enable it.
6 DSL is steady, no authentication
failure, modem is having your
user-id, but still no browsing
Go to command prompt (Start Run type
cmd Press Enter) Give the command ping and press Enter. If getting 4
successful replies, then problem is in your
browser. Re-install it or re-install O/s. If
getting “Could not find host”, there is DNS
issue with your machine/modem, call 1504.
7 Modem & PC connected via
USB but USB light is not
Check the USB cable for loose connection.
Reinstall Modem’s USB driver. Still problem ?
call our helpline
8 Modem & PC connected via
Ethernet but Ethernet/LAN light
not glowing
Check the Ethernet cable for loose connection.
Check whether Local Area Connection icon is
available under Network Connections in
Control Panel. If not available, reinstall driver
of the Ethernet card.
9 Unable to browse in Laptop via
Check whether “Wireless is turned ON” in
your laptop. You may have to press Func & F2
or F5 (having wireless symbol) keys or
Wireless button or Blue tooth button of your
Laptop to Turn ON/OFF the “wifi”
Check whether your Wireless adapter is in
enabled state. Remove Ethernet cable & ping to check whether modem is
communicating with your Laptop thro wireless
10 Unable to open the modem
Assign IP address, subnet mask, gateway as
detailed in Para :6. Reboot and try again

BSNL Cell Broadcast System

Cell Broadcast System
SMS Cell Broadcast is designed for simultaneous delivery of messages to multiple users in a specified area. Whereas the Short Message Service (SMS) is a one-to-one and one-to-a-few service, Cell Broadcast is one-to-many geographically focused service. It enables messages to be communicated to multiple mobile phone customers who are located within a given part of its network coverage area at the time the message is broadcast.
FAQ for Cell Broadcast
Q: How can I send a Cell Broadcast message?
A: This is not possible. Only an operator/content provider can send messages.
Q: Will Cell Broadcast expose my position to the operator or content provider?
A: No. Since Cell Broadcast does not address individual mobile phones, it does not need to know your position.
Q: Do I have Cell Broadcast on my mobile phone?
A: Probably Yes. Most modern Cell Broadcast GSM phones support Cell Broadcast. The name could be different i.e. Local info, cell info are also used as names for Cell Broadcast on mobile phones.
Q: How do I activate Cell Broadcast on my mobile phone?
A: Please check your mobile phone manual, or visit the webpage of your mobilephone manufaturer.
Below we have given some handset settings for the Cell Broadcast.
Q: What kind of information can I get by activating Cell Broadcast and which operator does support Cell Broadcast.
A: Please contact your operator for more information, or visit the operator's website.
Q: I would like to receive only messages with are of interest to me.
A: As a mobile phone user you can yourself decide which Cell Broadcast channels to activate. Presently
channel 99 is used by BSNL Calcutta Telephones for Cell Broadcast Information System.
Q: Is Cell Broadcast also available in the new 3G networks?
A: Yes, the service is called Service Area Broadcast (SAB) in 3G and delivers the same functionality with enhanced capacity on the air-interface.
Q: Can I receive Cell Broadcast messages from my home country in a different country?
A: No. Cell Broadcast provides location speicific messages, and are limited to the network of the operator you are connected to.
Q: What is the length of a Cell Broadcast message?
A: One Cell Broadcast message contains up to 15 pages of 93 characters each.
Sony Ericsson
C 650
T 630
NOKIA Model - 3310 / 3315
  1. Go to Menu.
  2. Select 'Message'.
  3. Go to 'Info Service' select.
  4. Select ON.
  5. Go to 'Topics' select.
  6. Select 'Add'.
  7. Enter Topic number 99.
  8. Enter Topic Name CBS1 or any name.
  9. Now you are ready to receive Cell Broadcast Message.

NOKIA Model 6610
  1. Go to Menu.
  2. Select 'Message'.
  3. Go to 'Info Service' select.
  4. Select ON.
  5. Go to 'Topics' select.
  6. Select 'Add'.
  7. Enter Topic number 99.
  8. Enter Topic Name CBS1 or any name.
  9. Now you are ready to receive Cell Broadcast Message.

Sony Ericsson Model: T630
  1. Select 'Messaging'.
  2. Select 'Area Info'.
  3. Select 'Message list'.
  4. Select 'New Code'.
  5. Enter 99, then continue.
  6. Enter 'Description Name' CBS1 or any name.
  7. Press OK.
  8. Go to Reception and select 'ON'. 

Mototola Model: C650
  1. Go to 'Message' and select.
  2. Go to 'Info Services' Press Menu button.
  3. Select 'Setup'.
  4. Make 'Service' ON.
  5. Select 'Active Channel'.
  6. Select 'New Channel'.
  7. Enter 99.
  8. Select 'Quick View'.
  9. Enter 99.
  10. Select Done.

BSNL Excel CellOne

BSNL offers two categories of connections : 
a.  Prepaid Connection :
As the name implies, you pay in advance for this type of connection. Just buy a  SIM card and start talking. You get FREE talk value of Rs.50 which is valid for 7 days. You are to dial 123 and listen Interactive Voice Response (IVRS) promt and then select language to activate your SIM. You can budget your phone expenditure and no phone bill will be waiting for you.
To recharge Excel coupon you have to dial a number 123. You will be greeted with an Interactive Voice Response (IVRS), then

i)  Press 2 and listen to the IVRS announcement. Press the 16 digit secret code available in the recharge coupon followed by #. Wait for IVRS prompt and confirm secrect code by pressing #. Wait for a few seconds. The system will prompt you the balance amount and date of expiry. This is an one time activity after buying a  recharge coupon.
ii) Dial 3 for assistance of toll free Helpline.
iii) You can dial 123, listen to announcement and Press 1 for checking your balance amount any time.Dial *123# to get balance information on your handset screen .
If your balance expires, just buy another  and recharge.Please be careful about Expiry Period,Grace Period and Additional Grace Period
 Expiry Date:

It is the expiry date of a  coupon. It is counted from the date of recharge.You can not make call with a coupon when it crosses the expiry date though you might have some balance in the coupon.

 Grace period :

You can not make call with balance amount once the coupon crosses its expiry date, but if you recharge with a new coupon within a specific period (grace period) from the expiry date of the previous coupon, the balance amount of your previous coupon will be added with your new coupon.

 Additional Grace Period :
After expiry of Grace Period the existing balance amount will lapse but the mobile connection will not be deactivated. Additional grace period is provided, so that mobile connection be revived by recharging with a  of any denomination. You need not pay any activation charge of Rs. 200. the connection will be permanently closed, if not recharged within Additional Grace Period.
Available denominations of Excel are Rs 300, Rs 500, Rs 1000 and Rs 2000.
Please see our Tariff card for details.
b . Post-paid connection :

 connection is the mobile phone connection in which you will be issued monthly bills based on your usage. There are a number of Attractive Tariff Plans for cellone  connection. If you are a frequent caller,  is your chioce of connection. Please see our Tariff card for details. 


Q-1. What is the necessity of Recharge Vouchers (RCV)?
A-1. A pre-paid customer requires Recharge Vouchers (RCV) for
„Extension of Validity‟, „Top-Up talk Value‟, „Migration to new
Plans‟, „Magic/Power facility‟ etc.
Q-2. Why SMS based services ?
A-2. It can be done effectively to recharge by anybody / anytime /
anywhere without going to any agents/retailers.
Q-3. How do we get SMS based services for recharging ?
A-3. Just type RCV <space>Amount ( MRP of RCV) and send it to
„53738‟ to get variety of recharge vouchers ranging from
Rs. 55/- to Rs. 550/- as per requirement.
Q-4. What is the requirement for availing SMS based services
in order to recharge ?
A-4. The customer should be a PRE- PAID customer and his balance
needs to be more than the MRP of recharge vouchers (RCV).
Q-5. Is there any charge involved for availing the services ?
A-5. A transaction fee of Re. 1/- will be charged per successful
Transaction, except transaction for CREDIT, HELP and RETURN

Q-6. What are the denominations of recharge vouchers (RCV) of
Calcutta Telephones ?
Denomination (MRP)
RCV 55
Talk Time – Rs.35/-, Validity – 15 days
RCV 110
Talk Time – Rs.75/-, Validity – 30 days
RCV 124 (Abaar Kolkata)
Talk Time – Rs.30/-, Local Free SMS – 50, Validity – 30 days
RCV 220
Talk Time – Rs.160/-, Validity – 60 days
RCV 249 (Abaar Kolkata)
Talk Time – Rs.70/-, Local Free SMS – 100, Validity – 60 days
RCV 280
Talk Time – Rs.40/-, Validity – 365 days
RCV 330
Talk Time – Rs.250/-, Validity – 90 days
RCV 550
Talk Time – Rs.400/-, Validity – 180 days
Q-1. What is the necessity of Special Tariff Vouchers (STV) ?
A-1. It helps for migration to a service class to get the benefit of
LOWER TARIFF by recharging through SPECIAL TARIFF
Q-2. How do we get SMS based services for migration ?
A-2. Just type STV<space>Amount (MRP of STV) and send it to
„53738‟ to get the benefit of lower tariff as per requirement.
Q-3. What is the requirement for availing SMS based services in
order to get the benefit lower tariff ?
A-4. The customer should be a PRE- PAID customer and his balance
needs to be more than the MRP of Special tariff Vouchers (STV).

Q-5. Is there any charge involved for availing the services ?
A-5. A transaction fee of Re. 1/- will be charged per successful
Q-6. What are the denominations of Special Tariff vouchers (STV) of
Calcutta Telephones ?
(MRP) of
STV 29
All call & SMS ( all N/W) @49P, Validity – 180 days
STV 49
Talk Value – Rs.5/-, All call, SMS (all N/W) @ 49P, Validity – 365 days
STV 45
1 sec pulse plan, Validity – 365 days
STV 48
Local Free On-net – 50 Min, Off-net – 20 Min, SMS – 40, Validity – 30 days
STV 54
Local Call On-net – 25P/Min, Off-net – 50P/Min, STD Call (EZ) On-net – 50P/Min, Off-net – 90P/Min, Rest same as main plan, Validity – 30 days
STV 25
SMS Power, Local - 150 SMS Free, Validity – 30 days
STV 50
SMS Power, Local - 200 SMS Free, STD – 100 SMS Free, Validity – 30 days
STV 98
GPRS Card, 2 GB Free, Validity – 30 days
STV 274
GPRS Card, Unlimited, Validity – 30 days
Q-1. What is return Voucher ?
A-1. A customer migrated to any temporary service class can
RETURN to the ORIGINAL service class before expiry of
the Validity period.

Q-2. How do we get the Return Voucher for migration ?
A-2. Just type STV<space>5 (MRP of STV) and send it to „53738‟ to
get the benefit of migration.
Q-3. What is the requirement for availing Return Voucher in order to
get the benefit of migration ?
A-4. The balance should be more than MRP of the Voucher ( Rs.5/-).
Q-5. Is there any charge involved for availing the services ?
A-5. No. It is Toll Free.
Q-1. Who can Gift ?
A-1. A Pre-paid customer can gift his Talk value to another customer
during active period of service and having balance.
 Transferee should be in the active period of service.
 Maximum Talk value is Rs.100/- per transaction.
 Maximum one transaction per day.
 Gift is restricted within Circle.
Q-2. How do we get SMS based services for Gift ?
A-2. Just type GIFT <space> Pre-paid No. to whom Gift to be
made <space>Amount.

Q-3. Is there any charge involved for availing the services ?
A-3. A transaction fee of Re.1/- will be charged per successful
Q-1. What is this service ?
A-1. A prepaid customer having balance lower than Rs.10/- ( but not
negative) but wants to make a call urgently and is not possible
for him to recharge immediately, can get the credit of Rs.10/-.
Immediately on SMS (SMS format : CREDIT) Rs.10/- will be
added to his account instantly.
 The same feature will not be allowed again to the customer till he/she recharges.
 A sum of Rs.10/- will be debited from his balance on the next day midnight.
 If the customer does not recharge within next day, the balance will go to negative.
 An amount of Re.1/- will be charged per successful transaction.

Q-1. How to know your ‘Plan’ ?
A-1. Any prepaid customer will be able to know the „Plan‟ of his/her
connection i.e. about the service class and tariff details of
his/her existing „Plan‟. SMS Format is “ MY PLAN” or “MYPLAN”.
It is a Toll-Free service.
Q-2. How to get ‘HELP’ ?
A-2. Any prepaid customer can avail this feature to know about all
the schemes available in the SMS based services and RCV or
STV operational in the Circle and included in this service. This
also provides the list of RCV and STV that can be availed
through SMS based service. SMS Format :
Help<space>Scheme or RCV or STV. It is a Toll Free service.
Q-3. Will there be any response from the system against the SMS
sent during transaction ?
A-3. The system will respond by a return SMS:
 On successful transaction.
 On unsuccessful transaction.
 On wrong SMS Format, it will suggest Help.

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