BSNL SMART ITC

What is SMART ITC service of BSNL?

SMART ITC Service enables a subscriber to make calls from a prepaid account linked to his telephone number. Unlike the prepaid card ‘ITC’ service, where the authentication is done every time through a 16-digit PIN the authentication of SMART ITC is linked to his telephone line & the user is not required to dial the Account number/ PIN for authentication making it simpler to use.

What are the features of SMART ITC service?

SMART ITC service offers prepaid facility on fixed line, Easy de-linking from telephone line when prepaid is not required on any number, No need to dial Account number/ PIN every time you make a call, STD/ISD Facility, On Line balance enquiry, ‘Follow on feature’ on no reply, busy and called party release to dial another number, Easy recharge and no problem of bills, Free Level 1 service like 100, 101, 102 etc. available, Free Level 1 IN services which are free to end-customers like Free Phone etc. are available

Which type of Recharge coupon should I purchase?

You should purchase SMART ITC recharge coupon as per your Account profile only.

Can SMART ITC service be accessed only from Fixed Line?

SMART ITC service can be accessed from Fixed Line as well as WLL networks. However BSNL will announce from time to time the type of exchanges from where this service shall be available. Presently it is available from OCB-283, AXE-10, EWSD, 5ESS and E10B type of exchanges.

How shall I attach my line to my account?

Dial 1806 345 (for East & North zone) and 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. Then you will be prompted to dial the PIN – dial the PIN. Then dial 9 followed by hash# to access main menu management feature. Dial service number 4 to attach your line, dial ‘1’ to continue.

How shall I use my account from other fixedline (Remote Access) ?

Dial 1806 345 (for East & North zone) or 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. You will be prompted to dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination number followed by hash.

What are different dialing procedures using SMART ITC ?

Express access from the attached fixedline –Dial 1805 345 (for East & North zone) or 1805 233 (for West & South zone account cards) followed by destination number. No need to dial account number & PIN authentication. For this purpose attach your telephone line to the account using the menu management feature. Remote access from any fixedline - Dial 1806 345 (for East & North zone) or 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. You will be prompted to dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination number followed by hash.

What can I do with Menu Management options?

You can change your PIN, enable/disable PIN, attach or detach your line (CLI), select languages, know your credit in the Account, recharge your account etc.

How can I access the Menu?

You can access the menu in two ways: (1) from attached fixedline - You need to dial 1805-233-1284# to access the menu. (2)from fixedline not attached - dial the remote login code 1806 345 (for East & North zone) or 1806 233 (for West & South zone account card) after which you will be prompted for Account number –>dial account number. Then you will be prompted to dial the PIN –> dial the PIN. Then dial 9 followed by hash# to access main menu management feature.

What are the various Menu Management options?

The menu is operated by dialing service option for various purposes as follows: (i) For language selection modification dial ‘0’ (ii) For PIN Management dial 1 (Then in sub menu dial 1 to change the PIN and 2 to enable or disable PIN) (iii) For Recharge dial 2 (iv) To know your account balance, dial 3. (v) For account attachment/detachment dial 4 (vi) For Help dial 5. (vii) For Remote access enable/disable dial 6 (viii) For redial dial 7.

What features will SMART ITC service provide me?

The customer has the option of making both prepaid calls (through his SMART ITC account) as well as postpaid calls(directly).

How can I get my account activated?

Your Account will get activated with the first outgoing call.

In which language shall I get the announcements?

For choice of language of announcements the selection can be made at the time of first call or a default Language shall be attached to the account profile.

What steps can I take if my account card is lost?

You must keep your account card very carefully. If it is lost/stolen/misplaced, it cannot be deactivated and therefore may be misused. You will then lose out on any credit remaining in your card. In this case BSNL will not be in a position to take any action, or be liable for any refunds.

Is there a provision to carry forward the balance?

You can carry over the remaining balance and time of your card to next cycle, if you recharge within Grace period.

What will happen if I do not recharge my account within validity period and Grace period?

If you do not recharge within your validity period, your account will become inactive. After the grace period your account will expire and you will not be able to recharge. However you can make calls using postpaid option and you will continue to get incoming calls. You will have to procure another account card for using the prepaid option.

How do I know as to when the validity/ inactivity period will expire?

Warning announcement shall be provided few days ahead of end of validity period, end of inactivity period.

How do I know that my balance is going to finish?

A query can be placed using Menu management to find out the balance. A voice announcement/tone will remind you to recharge your account every time you make a call, once your balance reaches less than a threshold.

How can I recharge my BSNL SMART ITC ?

To recharge your account scratch the recharge coupon and obtain the 16 digits code. Dial 1805 345 1284# (for East & North zone ) or 1805 233 1284# (for West & South zone account card) from your attached fixedline to recharge. Recharge can also be done using remote access dial 1806 345 (for East & North zone) or 1806 233 (for West & South zone account card).

What if I dial the PIN wrongly repeatedly for recharge purpose?

Your account will be blocked if you dial the PIN wrongly more than three times. In this scenario you may contact help desk at 1-800-345-1800 for unblocking the card.

Whom I can contact in case of difficulty?

Please dial Toll free number 1-800-345- 1800 to reach Help Desk executive.

What precautions I should take while purchasing SMART ITC Account card?

See that the account card is unscratched and valid.

What precautions I should take while purchasing SMART ITC recharge coupons?

Match your SMART ITC Account card profile with that of recharge coupon and ensure that it is unscratched.