What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.
Can we use WLL mobile handset for cellular mobile services also?
No. WLL mobile handset is operator specific whereas GSM handset is more versatile. GSM Handset can be used for getting services of any cellular operator operating with GSM technology by simply changing the SIM card
Is there any provision to get temporary/ casual cellular connection?
Yes. You can get excel Prepaid connection and use it as temporary /casual mobile connection
Why should I go for a BSNL Mobile Postpaid connection?
"For the simple reason that it has national coverage including major national & state Highways, voice clarity and cheaper services with no charges in fine print.
How do I avail a new BSNL Mobile Postpaid connection?
"New BSNL Mobile Postpaid connections are available through our mobile CSCs /dealer network in all cities covered with mobile services in UP (East), and, also through select customer service centers of your city."
What is the initial amount to be deposited for a new BSNL Mobile Postpaid connection?
What are the services available free of cost along with the connection?
"There are a host of services, features available free of cost and pre-activated like roaming, CLIP, call waiting/ call hold, voice mail etc."
How to get supplementary or additional value added services...
How to get supplementary or additional value added services to the existing cell-one connection?
"By filling and submitting the value added service application form at customer service center, where the original connection was taken"
With a local facility connection can I have roaming facility?
"No, for national roaming you need to have a minimum STD facility"
Whom should I contact for service related problems?
" For all service related problems our 24-hour help line number is 94000 24365.
What will be my billing cycle?
The billing period for all categories of BSNL Mobile Postpaid connection is monthly.
Can I get my bill in other city?
"Yes, you can get your bill in other cities provided you apply to the nearest CSCs of the place from where connection is taken along with proof of address for the place you need to get your bills delivered"
Where I can deposit my bills?
"The bills can be deposited at any of the designated (mobile) CSCs or by dropping crossed Cheque in drop boxes with details written on the back of Cheque i.e. Mobile No., Account No., Invoice No and Name of the subscriber."
Can I deposit my bills in other cities?
"Yes, bills can be deposited in other cities also either by cash or by Cheque but the Cheque shall be of the city where payment is deposited.."
What is detailed billing? Whether It is available for prepaid connections?
"In this detailed billing, detailed call wise (incoming and outgoing) will be given, the subscription fee is Rs.50/- p.m. This facility is available for postpaid customer only."
How I can pay when I go on vacation / abroad for longer period?
"You may pay advance amount, which will be adjusted, in your future bills"
Whom to contact for excess charges/ billing related complaints?
You may write to the local BSNL administration giving details of excess charges and drop your complaints in drop box or contact your CSC/ dealer.
Can I keep my BSNL Mobile Postpaid connection under safe custody? What are the charges?
"Yes you can keep your BSNL Mobile Postpaid mobile connection under safe custody. The charges are Rs. 50 on each occasion + normal rent of the opted plan. For keeping your BSNL Mobile Postpaid connection under safe custody, you may apply to nearest CSC/ dealer."
How to surrender the BSNL Mobile Postpaid mobile connection...
How to surrender the BSNL Mobile Postpaid mobile connection and get the security deposit refunded?
You may apply on plain paper to nearest CSC/dealer from where connection is obtained. The security amount will be refunded within 90 days at your billing address through Cheque. For details / difficulties contact call centre
What should I do if my Mobile (SIM) requires PUK Number?
"The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently"
What should I do if my SIM is damaged?
Damaged SIM’s would be replaced afresh with same mobile number for replacement fee of Rs.200/- to be deposited at any of our dealer/CSC.
What should I do if my SIM is lost?
"A new SIM with same mobile number would be made available after receipt of a copy of FIR of the lost SIM, a deposit receipt of Rs.200/- as replacement charges and original receipt of the connection or identity proof at the nearest CCN of the place from where connection is taken"
What are the guidelines for corporate connections?
A minimum of five connections is required to be booked in the name of the corporate along with requisite documents. No security deposit is required for corporate connections. For details contact corporate manager on 9415000455
What are the additional features I can have on my BSNL Mobile Postpaid?
"Your BSNL Mobile Postpaid is equipped to provide you with a range of features for entertainment and better communication. With BSNL Mobile Postpaid you enjoy STD, ISD, National roaming, unlimited SMS, WAP, GPRS, MMS, friend & family talk, downloads from indiatimes.com, news business etc. For further details please contact our call centres."
I am having problem in sending or receiving SMS.
"In case of problem in sending SMS (first time), please check that correct service centre number (+919417099997) is selected. For subsequent problem, check your memory box (Incoming or Outgoing). If problem still continues, dial help-line 9415024365 to arrange needful action"
Is there any initial deposit for SMS? What is rental for SMS?
"There is no initial deposit for SMS. It is available with every connection. There is no rental charge for SMS, however, usage charges are to be paid."
What are the charges for SMS in various plans? What is the SMS charge...
What are the charges for SMS in various plans? What is the SMS charge while subscriber is on roaming?
"The SMS (Maximum 160 characters) are charged @ Re.0.40 per message within same license area. Re.0.80 per message is charged for sending SMS to outside SA or while on roaming. All incoming messages (SMS) are free"
What is monthly rental for the different plans?
For monthly rentals of different plans see mobile section of BSNL website.
"Recently, different plans i.e. Plan-225, Plan-325 or Plan-525...
"Recently, different plans i.e. Plan-225, Plan-325 or Plan-525 etc are announced. How, I can avail plan other than selected earlier? Whether I need to pay any charge for the change of the plan"
"The option forms for change of the plan was circulated through bills for the month May 2003, the same can be filled up and given to the designated CSCs. The services shall be interrupted for the period of change over of the plan.
The change of plan is free of cost and can be changed as per the convenience of the subscribers."
What is pulse system in BSNL Mobile Postpaid? Is it same for incoming and outgoing calls?
"It is the minimum time period for which call will be charged.
The BSNL Mobile Postpaid outgoing call pulse is @15 seconds interval.
The BSNL Mobile Postpaid incoming call pulse is@ 60 seconds interval.
For example, in Plan-325 call charges when cell-to-cell calls are made within the same circle, the call charges will be Rs. 1.40/- per minutes. Under this situation, the call charges are Re. 0.35 per fifteen seconds, so, if, call duration is 25 second then call charges will Re.0.70/-."
What amount will be charged when subscriber –A at Sitapur of UP (E)...
What amount will be charged when subscriber –A at Sitapur of UP (E) Cellular Circle Lucknow makes a call to subscriber-B at Balia of UP (E) Cellular Circle?
Subscriber – A will have to pay the local call charges only because both places are in the same license service area whereas subscriber –B has to pay nothing.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow while roaming at New Delhi making a call to subscriber -B of UP (East) Cellular Circle roaming at (a) New Delhi (b) Mumbai?
Subscriber –A will have to pay the STD charges from Delhi to Lucknow in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Lucknow to New Delhi for case (a) and Lucknow to Mumbai for case (b) above.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow while roaming at New Delhi making a call to subscriber - B of UP (West) Cellular Circle roaming at (a) Varanasi (b) Mumbai?
Subscriber –A will have to pay the STD charges from Delhi to Agra in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Agra to Lucknow for case (a) and Agra to Mumbai for case (b) above.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow making a call to subscriber -B of UP (East) Cellular Circle roaming at (a) Meerut (b) Mumbai?
Subscriber –A will have to pay the local call charges in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Agra to Lucknow for case (a) and Lucknow to Mumbai for case (b) above.
Whether international roaming is also available?
International roaming is available for more than 160 countries. view list of countries
Can I send overseas SMS ( i.e. to foreign countries)?
Yes, you can send SMS to foreign countries.
Can I send SMS to 2424 or 7333 etc. from BSNL cellular service?
No. It will be possible only after we enter in to an agreement with the companies operating in these services.
How I can use Voice mail service? Is there any initial deposit?
"There is no initial deposit for availing the facility of voice mail service. Initially, Voice mail service is to be applied free of cost and then it can be activated by dialing the number 17000 and following the series of IVRS instructions. The procedure of setting of voice mail-box may take 8 to 10 minutes time, hence, it shall be tried only when subscriber is free and can devote this much of time to the system. Once the voice mailbox is setup, then facility of VMS may be availed by diverting the call to 17000 under specified requirement."
Is there any rental or usage charge for VMS?
"There is no upfront charge, recording charge for VMS. There is no rental for VMS, however, retrieval of message attracts the outgoing charges as per the plan selected by the subscribers."
Do you provide WAP and GPRS services?
"WAP services are available in BSNL Network. GPRS service shall be launched shortly .."
Can I send mail from PC to BSNL Mobile Postpaid - BSNL Mobile?
"Yes, it is possible provided BSNL Mobile Postpaid subscriber has subscribed for UMS"
What shall be my BSNL mobile mail id?
The mobile mail id will be mobilenumber@bsnlumn.com provided BSNL mobile subscriber has subscribed for UMS.
How to send Fax messages from PSTN fixed line network to the BSNL Mobile...
How to send Fax messages from PSTN fixed line network to the BSNL Mobile Postpaid BSNL mobile and vice-versa?
BSNL mobile number needs to take subscription of UMS for sending Fax messages from PSTN fixed line network to BSNL mobile and vice-versa Kindly see 'services' section of www.bsnl.co.in for details.
How to send SMS/email from website to BSNL mobile number?
SMS/ email can be sent from website to BSNL mobile number by using the BSNL mobile mail id which is available upon subscription of UMS
In friend and family scheme what are the charges? Whether facility is available to both?
The friend and family Scheme is available unidirectional (to the applicant) within the mobile numbers of same service area. The monthly charges to applicant is as follows:
- Rs. 75 per BSNL Mobile Number up to three choice numbers
- Rs. 100 per BSNL Mobile Number for more than three choice numbers
Whether friend and family scheme can be availed for PSTN fixed line or other network calls
"No, Friend and family scheme can be availed only for the BSNL mobile numbers of same service area (i.e. UP East Cellular Circle)."
Can we use our PSTN VCC card in BSNL mobile network?
No. VCC card used in PSTN fixed line connection cannot be used in BSNL mobile
Can I convert my postpaid BSNL Mobile Postpaid connection to a prepaid connection...
Can I convert my postpaid BSNL Mobile Postpaid connection to a prepaid connection or vice versa?
No. At present it is not possible to convert your postpaid connection to prepaid connection or vice versa. Both the SIMs are not changeable. You have to apply afresh for prepaid/ postpaid connection (as the case may be) and to complete requisite procedures for obtaining the connection.
Is third party transfer of mobile Cell one connection possible?
No. Presently it is not possible. Cellular connection is a type of personal communication.
Do you have any directory of BSNL Cell one mobile services?
No.
What are the charges for nation wide roaming in post-paid connection?
"Postpaid cards have nation wide roaming and there is no subscription charges, but other charges are according to the tariff plan."
Can I send overseas SMS ( i.e. to foreign countries)?
Yes, you can send SMS to foerign countries.
What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.
What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.
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