FAQ on APP Store BSNL's Application Store Service

What is the BSNL Apps ?

The BSNL Apps is a one stop shop for all BSNL Mobile (2G/2.5G/3G) customers to purchase and download applications for use on their handsets. An application is a software which you can download onto your handset for personal use e.g. Calorie Calculator etc.

What is the advantage of using or downloading applications from BSNL Apps ?

The BSNL Apps provides you thousands of applications, utilities, games and themes. A wide-array of applications is available on the BSNL Apps & Applications are updated on a regular basis.

Is this service available for all BSNL Customers?

Yes, this service is for both Pre-paid and Post-paid BSNL mobile subscribers ‘having GPRS facility’.

How can I Access the BSNL Apps ?

You should have GPRS facility activated on your mobile and you need to visit BSNL Live WAP Portal. A “BSNL Apps ” icon is available on the BSNL Live Home page for you to access the various applications.

How do I find the file size of an application which I am interested in downloading?

File sizes are listed on each application's page, near the Buy/Download button.

Will the applications available on BSNL Apps site be compatible to my handset?

Only those applications that are compatible to your handset are displayed when you browse through the BSNL Apps .

What are the charges for browsing and downloading from BSNL Apps ?

The browsing & downloading of content / application will be as per your data plan and you would be charged for the content only when you download a particular application on your handset. For browsing you will be charged separately and for download you would be charged only when you download a particular application on your handset. The charges vary by application. These charges are displayed before you actually download. The following charging models are currently used:
a. Free download
b. One-time payment – you are charged one time prior to download.
c. Subscription payment – can be per month, per week or per day. Per month model gives you an initial 30 day access to the application with automatic 30 day renewals till you cancel. Similarly per week gives you 7 day access and per day gives you 24 hour access.
d. Data charges for browsing/Downloading/network-aware apps are extra & as per Data plan opted by you.

Where can I find a list of my purchased applications?

To see your purchased applications, click My Purchases link on the BSNL Apps homepage.

How can I see what purchases I made and what active subscriptions I have?

Click on My Purchases link on BSNL Apps to see the list of purchases. If the application is a subscription application then you will see when the subscription is activated till and what the renewal period is (i.e. monthly, weekly or daily).

Are there any regional applications available on BSNL Apps ?

Yes, there are plenty of regional applications available on BSNL Apps for our regional customers.

When I am in Roaming, can I use BSNL Apps ?

Yes you can use BSNL Apps when you are in roaming.

I just purchased an application. How do I install it on my handset?

On selecting the download option, all applications would get installed automatically on your handset. Some handsets may prompt you to confirm whether you want to download and install the application.

On downloading an application where does this get saved on my handset?

This is a handset Feature. Some handsets may prompt you to define where you would want the application to be saved. In case you have already made some settings the application may download itself on to the preferred location in your Handset.

How do I remove an application from my handset?

The application would be saved as an Icon on your preferred location where it has been saved. You would need to click on the icon and select the delete or remove menu. In case you do not get these options directly you might need to delete the application through Mobile desktop Manager which comes bundled with your handset.

I downloaded the application but cannot find it on my handset. What do I do?

If you have a Nokia handset, please look for the app in Menu > Applications > My Own. For other handsets please look in the Games or Applications folder. Otherwise, please try the Search function on the handset.

I am not able to download an application though my account has been charged. What should I do?

If the download process has not completed due to any reason you can visit the BSNL Apps Home Page again and click on the ‘My Purchases’ link to re-download another 2nd time without any extra charges for the application.

I tried to download an application. The process started but then froze in between. What should I do?

You should check your network connectivity and try again. You could also visit the Apps Home Page again and Click on the ‘My Purchase’ link to re-download again without any extra charges.

I am trying to download an application but nothing seems to happen?

In all probability this would be a handset related issue. Some basic checks would need to be done to ensure that your Handset is capable to download the applications. • To check that there is enough memory on your handset. • Time and date should be correctly configured • Clear the cache memory on your handset. We would request you to download the applications again. In case you are still not able to download the application please contact our BSNL customer care.

I am getting the following errors when I am trying to download the application. What should I do?

• Unknown error
• Failed: Invalid file
• Unable to download/install
• Operation failed
• Compulsory attributes missing
• Download failed
• Incorrect description
• 904 size mismatch
• Invalid content
• Blank white page appears
• Freezes while launching
• Incorrect language
• Does not fit the screen
• Certificate Error
• Authentication Error/Failure

In all probability this would be a handset related issue. You should do some basic checks would need to be done to ensure that your handset is capable to download the applications. • To check that there is enough memory on your handset. • Time and date should be correctly configured • Clear the cache on your handset as per the instructions given in the handset manual.. You should download the application again from ‘My Purchase’ Section on BSNL Apps.In case you are still not able to download the application please contact our GPRS Technical Helpdesk. (Raise Service Request in case the complaint is still not resolved.)

How do I raise a Service Request?

Call centre number are as follows: All Zones 1503 (works from BSNL Numbers only) 1800-180-1503 (From all numbers) Please have the following data ready to raise the service request: 1. Customer Name 2. Mobile Number 3. Order/Transaction number 4. Application Name 5. Problem Faced: for example: • Unknown error • Failed: Invalid file • Unable to download/install • Operation failed • Compulsory attributes missing • Download failed • Incorrect description • 904 size mismatch • Invalid content • Blank white page appears • Freezes while launching • Incorrect language • Does not fit the screen • Certificate Error • Authentication Error/Failure

How do I cancel my subscription for an application?

You can cancel an application subscription in one of the following ways: 1. You will receive a subscription renewal reminder text message. Click on the link in the message to cancel your subscription. 2. Go to My Purchases link on BSNL Apps , find the application you want to cancel and click ‘Cancel’. 3. Call BSNL Customer care.

What happens when I cancel my subscription for an application?

There will be no further charges on your account for the application. You will have access to the application till the end of the current access period. E.g. if you canceled on the 15th day of a monthly subscription then you will have access to the application till the 30th day.

How can I use BSNL Apps ?

Steps to use BSNL Apps : 1.Click “BSNL Apps ” icon on the BSNL Live home page. 2.On the BSNL Apps home page select from the menu of applications. 3.On selecting a specific category from the menu you would then be presented a list of available applications which you can download under that category. 4.On selecting any specific application you would then be presented with the details of the application along with the price. 5.Some applications are available for Free and would display only a “Download” option with Zero price point. 6.You would then need to click/select the Buy or Download; the application would begin to download on your mobile. 7.The application will install on your handset. After the install is complete, you will see the option to 'Start Now?' depending on your handset. 8.If you select 'Yes' the application will start. 9.If you select 'No' you will be back to the BSNL Apps Receipt page. Here you can click on “BSNL Apps " link to go back to the BSNL Apps home page.