Enhancement of FMC under limited usage broadband plans w.e.f. 01.03.2014

S.No.	Particulars		Limited Plans
			BBG 250 ( BBG 275 w.e.f. 01.03.2014)	BBG FN Combo 600 ( BBG FN Combo 630 w.e.f. 01.03.2014)	BBG Speed Combo 2799 ( BBG Speed Combo 2949 w.e.f. 01.03.2014)	BBG Super Speed Combo 3699 VDSL ( BBG Super Speed Combo 3899 VDSL w.e.f. 01.03.2014)	BBG Super Speed Combo 4999 (BBG Super Speed Combo 5249 w.e.f. 01.03.2014)	BBG Super Speed Combo 6999 ( BBG Super Speed Combo 7349 w.e.f. 01.03.2014)
1	Bandwidth (Download Speed)		Upto 2Mbps	Upto 2 Mbps	Upto 8Mbps	Download -Upto 10 Mbps Upload -Upto 4 Mbps	Upto 16 Mbps	Upto 24 Mbps
2	Applicability		All Users	All Users	All Users	All Users	All Users	All Users
3	Monthly Charges (Rs)		250 ( 275 w.e.f. 01.03.2014)	600 ( 630 w.e.f. 01.03.2014)	2799 ( 2949 w.e.f. 01.03.2014)	3699 ( 3899 w.e.f. 01.03.2014)	4999 ( 5249 w.e.f. 01.03.2014)	6999 ( 7349 w.e.f. 01.03.2014)
4	Annual Payment Option (Rs.) [11 x FMC]		2750 ( 3025 w.e.f. 01.03.2014)	6600( 6930 w.e.f. 01.03.2014)	30789 ( 32439 w.e.f. 01.03.2014)	40689( 42889 w.e.f. 01.03.2014)	54989 ( 57739 w.e.f. 01.03.2014)	76989 ( 80839 w.e.f. 01.03.2014)
5	Two Years Payment Option (Rs.) [21 x FMC]		5250 ( 5775 w.e.f. 01.03.2014)	12600( 13230 w.e.f. 01.03.2014)	58779 ( 61929 w.e.f. 01.03.2014)	77679 ( 81879 w.e.f. 01.03.2014)	104979( 110229 w.e.f. 01.03.2014)	146979( 154329 w.e.f. 01.03.2014)
6	Three Years Payment Option (Rs.) [30 x FMC]		7500 ( 8250 w.e.f. 01.03.2014)	18000( 18900 w.e.f. 01.03.2014)	83970( 88470 w.e.f. 01.03.2014)	110970( 116970 w.e.f. 01.03.2014)	149970( 157470 w.e.f. 01.03.2014)	209970 ( 220470 w.e.f. 01.03.2014)
7	Download/Upload Limit (MB/ GB) per month		1.0 GB	2.5 GB	60 GB	100 GB	125 GB	250 GB
8	Additional Usage Charges/ MB beyond free download/upload limit (Rs)		0.30 upto 5 GB, 0.15 thereafter	0.30 upto 5 GB, 0.15 thereafter	0.15	0.15	0.15	0.15
9	Night Unlimited (0200-0800 Hrs)		No	Yes	No	No	No	No
10	Free E-mail IDs/Space (Per E-mail ID)		1/5 MB	1/5 MB	1/5 MB	1/5 MB	1/5 MB	1/5 MB
11	Static IP Address (On Request)		NA	NA	One Free	One Free	One Free	One Free
12	Security Deposit		NIL	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges
13	Minimum Hire Period		One Month	One Month	One Month	One Month	One Month	One Month
14	Telephone fixed monthly charges in Rs			NIL	NIL	NIL	NIL	NIL
15	Free Calls* (within BSNL N/W only)			250	500	500	1000	1000
16	MCU charges/ pulse in Rs.	(To BSNL N/W after free calls)		1	1	1	1	1
		(To other N/W)		1.2	1.2	1.2	1.2	1.2

 Postpaid Broadband Unlimited Plans

Particulars		Unlimited Plans
		BB Home ULD 525	BB Home Combo ULD 650	BB Home Combo ULD 800	BBG Combo ULD 900	BB Home Combo ULD 950	BBG Combo ULD 1425	BBG Combo ULD 1800	BBG Combo ULD 2250	BBG Combo ULD 3500	BBG Combo ULD 6300
Bandwidth (Download Speed)		512 Kbps upto 4 GB, 256 Kbps beyond	512 Kbps upto 4 GB, 256 Kbps beyond	1 Mbps upto 6 GB, 512 Kbps beyond	2 Mbps upto 8 GB, 512 Kbps beyond 8 GB	4 Mbps upto 8 GB, 512 Kbps beyond 8 GB	4 Mbps upto 20 GB, 512 kbps beyond 20 GB	2 Mbps upto 40 GB, 256 kbps beyond 40 GB	1 Mbps upto 100 GB, 256 Kbps beyond 100 GB	2 Mbps upto 150 GB, 512 Kbps beyond 150 GB	4 Mbps upto 200 GB, 1 Mbps beyond 200 GB
Applicability		Home only	Home only	Home only	All Users	Home only	All Users	All Users	All Users	All Users	All Users
Monthly Charges (Rs)		525	650	800	900	950	1425	1800	2250	3500	6300
Annual Payment Option (Rs.) [11 x FMC]		5775	7150	8800	9900	10450	15675	19800	24750	38500	69300
Two Years Payment Option (Rs.) [21 x FMC]		11025	13650	16800	18900	19950	29925	37800	47250	73500	132300
Three Years Payment Option (Rs.) [30 x FMC]		15750	19500	24000	27000	28500	42750	54000	67500	105000	189000
Download/Upload Limit (MB/ GB) per month		Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Additional Usage Charges/MB beyond free download/upload limit (Rs)		Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Night Unlimited (0200-0800 Hrs)		Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Free E-mail IDs/Space (Per E-mail ID)		1/5 MB	1/5 MB	2/5 MB	1/5 MB	1/5 MB	2/5 MB	1/5 MB	1/5 MB	4/5MB	4/5MB
Static IP Address (On Request)		NA	NA	NA	NA	NA	One @ Rs. 2000/- p.a. additional	One @ Rs. 1800/- p.a. additional	One @ Rs. 1800/- p.a. additional	One Free	One Free
Security Deposit		One Month charges	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges	One Month charges
Minimum Hire Period		One Month	One Month	One Month	One Month	One Month	One Month	One Month	One Month	One Month	One Month
Telephone fixed monthly charges in Rs			NIL		NIL	NIL	NIL	NIL	NIL	NIL	NIL
Free Calls			100		350	400	250	50	250	500	1000
MCU charges/ pulse in Rs.	(To BSNL N/W after free calls)		1		1	1	1	1	1
	(To other N/W)		1.2			1.2	1.2	1.2	1.2	1 1.2

 Postpaid BROADBAND TARIFF (CSC/PCO) PLANS

Particulars	CSC Plans			PCO Plans
	BB CSC 400	BB CSC ULD 999	BB CSC UL 1500	BB PCO 400 ( BB PCO 425 w.e.f. 01.03.2014)
Bandwidth (Download Speed) upto	512 Kbps/ Upto 2Mbps	2 Mbps upto 20 GB & 256 Kbps beyond 20 GB	2 Mbps upto 30 GB & 512 Kbps beyond 30 GB	512 Kbps/ Upto 2Mbps
Applicability	CSCs under e- governance and "Private Broadband Kiosks in rural USOF areas"	CSCs under e- governance	CSCs under e- governance	PCOs Only
Monthly Charges (Rs)	400	999	1500	400 ( 425 w.e.f. 01.03.2014)
Annual Payment Option (Rs) [11 x FMC]	4400	10989	16500	4400 ( 4675 w.e.f. 01.03.2014)
Two Years Payment Option@ (Rs.) [21xFMC]	8400	20979	31500	8400 ( 8925 w.e.f. 01.03.2014)
Three Years Payment Option@ (Rs.) [30xFMC]	12000	29970	45000	12000 ( 12750 w.e.f. 01.03.2014)
Download/Upload Limit (MB/ GB) per month	4 GB	Unlimited	Unlimited	4 GB
Additional Usage Charges/MB beyond free download/upload limit (Rs)	0.15	NA	NA	0.20
Night Unlimited (0200-0800 Hrs)	No	No	No	No
Free E-mail IDs/Space (Per E-mail ID)	1/5 MB	1/5 MB	1/5 MB	1/5 MB
Static IP Address (On Request)	NA	NA	NA	NA
Security Deposit	One Month charges	One Month charges	One Month charges	One Month charges
Minimum Hire Period	Nil	Nil	Nil	Nil
Telephone fixed monthly charges in Rs	As per existing Landline Plan	As per existing Landline Plan	As per existing Landline Plan	As per existing Landline Plan
Free Calls
MCU charges/ pulse in Rs.
Commited Period for FREE MODEM**	Not Applicable	Not Applicable	Not Applicable	Not Applicable
Type of Modem$	NA	NA	NA	NA

 BROADBAND INSTALLATION/MODEM CHARGES/SCHEMES

INITIAL AND OTHER CHARGES

Installation charges	Rs 250 (In case of modem from BSNL on rental or customer owned modem)
Shifting Charges	Nil
Change of Plan Charges	Nil
Modem Charges:-(A) Modem on Outright purchase: Different options are given below:
Ports	ADSL Basic Modem	ADSL WiFi Modem	ADSL WiFi-TA Modem	VDSL WiFI Modem
Ethernet	One	Four	Four	Four
Wi-Fi	-	One	One	One
USB	One	-	-	-
Terminal Adapter	-	-	One	-
MRP Charges (Rs) ~	1400	2100	2550	3150
(B) Modem on Rent:(i) The monthly rental for modems shall be as given below:
Particulars	Modem Type
	ADSL Basic Modem	ADSL WiFi Modem	ADSL WiFiTA Modem	VDSL WiFI Modem
Monthly Rental (Upto 24 Months)	Rs. 50 p.m.	Rs. 80 p.m.	Rs. 100 p.m.	Rs. 130 p.m.
Monthly Rental (After 24 Months)	Rs. 25 p.m.	Rs. 40 p.m.	Rs. 50 p.m.	Rs. 65 p.m.
(ii) Security Deposit (refundable) : Rs 500

~ Inclusive of VAT/Sales Tax and AMC for five years 

BSNL rajasthan has Launched New general Plan 103 as under w.e.f. 25.02.2014 .

Particulars	Existing General.
MRP of Plan Voucher in Rs.	103
Free Usage Allowed With Plan Voucher
Free Voice Call (Pulse)	In Minutes
i) On-net	Nil
ii) Off-net ##(1)	Nil
Free Video Call
Local/STD On-net	Nil
Free Data Usage in MB	Nil
Free P2P SMS in Nos.
Local	Nil
National	NIL
Initial Plan Validity in days	180
Extension of Plan Validity	Through Same Plan Voucher **
Migration to Other Plan	Through Same Plan Voucher **
Special Beneifit	Free Bundled Top-Up of Rs.103
Bonsu Period
Bonus Period-I	15 Days
Bonus Period-II	165 Days
MRC (Minimum Recharge Condition)	N/A
Freebees to be consumed within 30 Days and promotional tariff will be available for two months on new activations only after two month ,existing General plan tariff will be applicable

BSNL has Launched New general Plan 103 as under w.e.f. 25.02.2014 .

Particulars	Existing General.
MRP of Plan Voucher in Rs.	103
Free Usage Allowed With Plan Voucher
Free Voice Call (Pulse)	In Minutes
i) On-net	Nil
ii) Off-net ##(1)	Nil
Free Video Call
Local/STD On-net	Nil
Free Data Usage in MB	Nil
Free P2P SMS in Nos.
Local	Nil
National	NIL
Initial Plan Validity in days	180
Extension of Plan Validity	Through Same Plan Voucher **
Migration to Other Plan	Through Same Plan Voucher **
Special Beneifit	Free Bundled Top-Up of Rs.103
Bonsu Period
Bonus Period-I	15 Days
Bonus Period-II	165 Days
MRC (Minimum Recharge Condition)	N/A
Freebees to be consumed within 30 Days and promotional tariff will be available for two months on new activations only after two month ,existing General plan tariff will be applicable

Karnataka Telecom Circle MRP of unified DATA STV 450 has been modified from Rs.450 to Rs.449 w.e.f. 25/02/2014

Change in MRP of DATA STV


MRP of unified DATA STV 450 has been
modified from Rs.450 to Rs.449 under
prepaid mobile services
w.e.f. 25/02/2014

The details of the DATA STV 449 are as follows:


Denomination
in Rs
(Inclusive of
S.TAX)
S. TAX
& Edn
Cess @
12.36 %
in Rs.
Card
Value
in Rs.
Validity
in days
Free
DATA
Data
Charges
after Free
usage
Deduction
from Core
Balance in
Rs.
Key word
to 53733 for
activation
through
SMS
449 49.39 399.61 90 3.5 GB 2p/10KB 399.61 DATA449

BSNL MP Cirlce PROMOTIONAL OFFERs

Book New Postpaid
Connection &
Get FREE
 FANCY NUMBER
Cost Rs.843/-

PROMOTIONAL OFFER OF FREE
FANCY NUMBER WITH NEW
POSTPAID CONNECTION
Hurry!! Limited period offer

For details Call 18001801503/1503



 BSNL OFFERS OF THE MONTH
जनवर 2014
 नए ीपेड ाहक के लए सम काड क पेशकश
  सम!
ऑफर 29 जनवर 2014 तक
FREE SIM
OFFER
बीएसएनएल GSM ीपेड मोबाइल सेवाओं के तहत टॉप अप ऑफर



GSM TOP-UP
OFFERS
फ
ु
ल टॉक टाइम ऑफर
 टॉप अप 10 , 20 , 50
(ऑफर 29 जनवर 2014 तक)
टॉप अप 200 से 999
(ऑफर 31 माच 2014 तक)
10% अ*धक टॉक टाइम ऑफर
टॉप अप
220, 250, 550
टॉप अप 1000 से 2999
(ऑफर 31 माच 2014 तक)
 नया ‘My BSNL’ Mobile Application एं@ॉयड और Bव ंडोज Cमाट फोन के लए

यह आपके मोबाइल Eरचाज , Fबल भुगतान के लए सबसे अ*धक BवIवसनीय और सुरJKत app है
‘My BSNL’ App अब गूगल Nले Cटोर मO उपलQध डाउनलोड करO और अपने Android फोन से
बीएसएनएल मोबाइल ीपेड EरचािजSग और अपने पोCटपेड Fबल का भुगतान करे|
* सभी भुगतान BवकUप - Vे Wडट काड , डेFबट काड और नेट बXYकंग
* देखO ीपेड बैलOस और वैधता
“MY BSNL”
APPS
 BSNL OFFERS OF THE MONTH
जनवर 2014

 BSNL OFFERS OF THE MONTH
बीएसएनएल CDMA ीपेड मोबाइल सेवाओं के तहत टॉप अप वाउचर पर
फुल टॉक टाइम और अ\तEर]त टॉक टाइम ऑफर


फुल टॉक टाइम
टॉप अप
^. 100/- सेs
s s ^. 499/-

ऑफर 30 जनवर 2014 तक

10% अ*धक टॉक टाइम
टॉप अप
^. 500/- से ^.1999/-

ऑफर 30 जनवर 2014 तक

20% अ*धक टॉक टाइम
 टॉप अप
 ^. 2000/- या अ*धक

ऑफर 30 जनवर 2014 तक


CDMA FULL
TALKTIME

बीएसएनएल गो ीन INTIATIVE
BSNL offers 10 Loyalty Reward Points to BSNL Landline and Broadband customers
who opt for getting their bill through "E- mail Only" option and also Hassel free
immediate receipt of telephone bill through "EMAIL".
How to get Landline / Broadband Telephone Bill On E-Mail
 Activation by Customer by Sending SMS at 53334
 Customer can send SMS to 53334 with following format.
 EMS _<Billing_Account_Number> _<Email_Id> e.g. EMS 9000876534 abc@test.com

Customer can log in to web self care portal http://selfcare.wdc.bsnl.co.in and place their request
for getting telephone bill on “Email only “option.
Procedure – Click on active Account Number in My Account section. Then Choose Email option from
dropdown list in billing preference and press “Submit Request” button.
Customer can approach Customer Service Center and give request for "Email only" option.
Customer can approach BSNL Call Center by dialing 1500 and register number for e-bill.

Loyalty
Reward
Points
 नए कॉeबो टॉप-अप = टॉकटाइम + म
ुiत कॉल
111 =

Rs.90 Talk-Value +
70 Min FREE Calls (BSNL to BSNL)
Validity 20 days
333 =

Rs.280/- Talk-Value
180 Min FREE Calls (BSNL to BSNL)
Validity 60 days

योजना 31 माच 2014 तक
अ*धक जानकार के लए 18001801503/1503 पर संपक करे
GREAT
COMBO
OFFER
जनवर 2014 

BSNL AP Full / Extra usage Value Offer from 24.2.2014 to 31.3.2014.

FULL / EXTRA USAGE VALUE OFFER ON
TOP- UP /C TOP- UP VOUCHERS.
BSNL AP Telecom Circle offers Full / Extra usage Value on MRP
on Top up / Ctop up / Flexi Top up vouchers.
Offer Details :
Si.
No.
Top-up/Flexi Top up/Ctopup
with MRP(Rs.)
Offer Given Offer period

1 Rs. 5000 to Rs. 10000
( In multiples of Rs. 100)
20% Extra usage
value on MRP
Offer valid till
31.03.2014

2 Rs. 1000 to Rs. 2990
(In multiples of Rs.10/-)
10 % extra usage
value on MRP
Offer valid till
23.03.2014

3 Rs. 200 to Rs. 990
( In multiples of Rs. 10)
Full usage value equal
to MRP
Offer valid till
23.03.2014

4.
(NEW)
Rs.55 & Rs.110 Top Up
denominations
Full usage value equal
to MRP
Offer from 24.2.2014
to 31.3.2014.

All BSNL GSM Prepaid customers are requested to avail the offer.
For any more details; Dial “1503” customer care please.

Revision of FMC(General & One India Plan) of BSNL Fixed Line

LANDLINE TARIFF PLANS         For Promotional Offers Please Click Here
Particulars	Sulabh	General	One India	Economy	Special	Special plus	Super	Premium
Security Deposit (Refundable)	Local + STD: Rs. 500, Local + STD + ISD: Rs. 2000, Rs.500/- for Sulabh with outgoing only on ITC (Existing BSNL landline customers are exempted)
Installation Charges#	Please refer to Installation Charges Table below
Fixed Monthly Charges (Rs.)	140 w.e.f 01.01.2014	180 (195 w.e.f 01.03.2014)	180 (195 w.e.f 01.03.2014)	300	425	975	1450	2450
a)Subscribers can avail annual payment option facility for all existing plans of LandLine by paying fixed monthly chages of 11 months in advance against 12 months of fixed monthly charges otherwise payable. b)Subscribers can avail annual payment option facility for all existing plans of LandLine by paying fixed monthly chages of 21 months in advance against 24 months of fixed monthly charges otherwise payable. c)Subscribers can avail annual payment option facility for all existing plans of LandLine by paying fixed monthly chages of 30 months in advance against 36 months of fixed monthly charges otherwise payable.
Free Calls (in MCU/month)	0	25 *-OffNet 25*-OnNet	25 *-OffNet 25*-OnNet	225	400	1000	1500	3000
Unit Call Charges Rs. (Local & STD) after free MCUs (ONNET)	1.20	1.00	1.00	1.20	1.10	1.00	0.90	0.80
Unit Call Charges Rs. (Local & STD) after free MCUs (OFFNET)	1.20	1.20	1.20	1.20	1.10	1.00	0.90	0.80
Clip Charges	Nil	Nil	Nil	Nil	Nil	Nil	Nil	Nil
Pulse rate (in seconds) Particular BSNL Network Other Network Fixed /WLL (except 10 digit numbers) Cellular /WLL (10 digit numbers) Fixed /WLL (except 10 digit numbers) Cellular /WLL (10 digit numbers) Local and Intra circle calls Local 180 120 120 w.e.f 01.01.2014 60 0-50 Kms 180 120 120 w.e.f 01.01.2014 60 > 50 kms 180 120 120 w.e.f 01.01.2014 60 Inter Circle Calls (STD Calls outside Circle) upto 50 kms 120 w.e.f 01.01.2014 60 120 w.e.f 01.01.2014 60 50 kms 120 w.e.f 01.01.2014 60 120 w.e.f 01.01.2014 60
Optional Plans :
Plan Name UL-450 UL-600 TV-250 Plan Charges per Month (in Rs/Min) 450 600  250 Call Charges (in Rs)  BSNL Fixed Line(Within Same Circle and Outside Circle) Unlimited Calls /No charge 1.00 BSNL Mobile (Within Same Circle and Outside Circle) 0.60 Unlimited Calls /No charge 1.00 Other Operator's network (Within Same Circle and Outside Circle) 1.00 1.00  1.00 Pulse 60 sec
Add on Tariff Packages of Broadband Combo Plans Customers for calls from BSNL Fixed Lines Plan Name AO-325 AO-475 Add-on package Charges per month (in addition to Combo Plan Charges) for unlimited calls from BSNL Fixed to BSNL Fixed Lines Rs. 325 N/A Add-on package Charges per month (in addition to Combo Plan Charges) for unlimited calls from BSNL Fixed to BSNL Fixed line + BSNL Mobile) N/A Rs. 475
Note: The rates indicated are exclusive of Service Tax, which will be charged extra as per prevailing tariff. Calls from Basic phone including WLL of BSNL within West Bengal Circle including Kolkata as one circle and vice-versa will be treated as intra-circle calls. STD facility will be provided to the existing customers without taking any additional security deposit The above revision in tariff is not applicable for PCOs.
Installation Charges (In Rs.): Particulars Charges Discount on Advance Rental Option Net Installation Charges Additional MCU if CLIP is subscriber Owned Combo Plans(Monthly rental Option) 750 0 750 300 Combo Plans(1 yr advance rental Option) 750 250 500 300 Combo Plans(2 yr advance rental Option) 750 250 500 300 Combo Plans(3 yr advance rental Option) 750 250 500 300 Landline Plans(Monthly rental Option) 750 0 750 300 Landline Plans(1 yr advance rental Option) 750 0 750 300 Information regarding CLIP Instrument Charges : In case of New Telephone Connection Rs 300/- will be charged for providing instrument with CLIP facilities. Replacement of existing instrument with CLIP instrument will be done on receipt of wriiten request from customers and amount of Rs 600/- will be charged for the replacement. CLIP instrument may be changed free of cost to CICs, whose has paid last six month bill for landline connection with total amount of Rs.5000/- or above. CLIP instrument to such CICs customers shall not be changed free of cost again before three years from the date of change of CLIP instrument.
Special fixed line phone used for Swiping Credit /Debit Card Authorization : Security Deposit As applicable Installation Charges Rs. 500 Fixed Monthly Charges Rs. 450/- p.m. Free calls Nil (i) Local Calls (a) Fixed to Fixed 50 paise per 60 sec. pulse (b) Fixed to Cell As per existing tariff (ii) STD/ISD CALLS As per existing tariff
Other Charges : Name Transfer Charges w.e.f 01.04.2013 Name transfer charges @ Rs.200/- per occasion. Shifting Charges w.e.f 01.04.2013 External shifting of LL/BB plan @Rs. 300/- per shift. Safe Custody Customers, who do not intend to use their landline connection for more than three months period and want to ensure that their line is not misused in their absence, can avail the Safe Custody Plan at very nominal charges: The safe custody charges will be Rs. 50/- per month . The charges will be paid in advance. The phone connection will be disabled for the period of safe custody. Telephone number will be retained and will be restored after the period of safe custody on the request of customer. The minimum period of safe custody will be three months. Phone Plus Facilities (Special Services) (i) Abbreviated Dialing BSNL has decided to offer all Phone Plus Services including CLIP facility free of cost to its customers subject to following conditions: Technical feasibility & availability (ii) Call Transfer/forwarding Call transfer facility isavailable only within BSNL Network-PSTN & Cellular. Call Forwarding facility to other network(other than BSNL) may also be available as per mutual agreement to this effect if signed later with other operators. (iii) Hotline facility (iv) Three party conferencing (v) CLIP facility