A.P. Telecom Circle 48th Circle Level Telephone Adalat, MARCH 2014

 BHARAT SANCHAR NIGAM LIMITED
 (A Govt. of India Enterprise)
 Office of the Chief General Manager, Telecom, A P Circle
 Doorsanchar Bhavan, Hyderabad-500001.
 A.P. Telecom Circle will hold

48th
 Circle Level Telephone Adalat, MARCH 2014

At Hyderabad under the Chairmanship of Chief General Manager to redress the
Complaints of Customers in A.P. Telecom Circle.
All Complaints/grievances which are received upto 31-03-2014 only will be considered.

The representation signed by Customers must contain the following particulars
regarding the previous correspondence with the BSNL (a) the reference/copies of replies
received from the BSNL by the customer and (b) the petition to the Telephone Adalat with the
reasons for non-satisfaction.
Customers may please note that the following type of petitions only will be registered.
1. The cases of appeals against the decisions of the District Level (SSA) Adalats.
After examining each case, the Telephone Adalat will intimate the date time and place
for personal hearing of the petitioner on the unresolved case and after final hearing, the
decision of the Telephone Adalat will be intimated with in two weeks to the parties.

CUSTOMERS MAY PLEASE NOTE THAT: -
 Complaints of routine nature, inquiries or routed through Council/Association/ Group
and inquiries from STD PT/Local PT attendants will not be entertained.

The representations duly superscribing as “ CIRCLE LEVEL TELEPHONE ADALAT,
MARCH 2014" should be addressed to Asst. General Manager (CS), Room No. 210,
% C.G.M. Telecom, AP Circle, Nampally Station Road, Hyderabad - 500 001 so as
to reach on or before 31-03-2014 and cases can be sent on FAX No.040-23200254.
The petitioners are requested to give their contact telephone number/e-mail
address.

 Asst. General Manager (CS)
 O/o CGMT, AP Circle
 Hyderabad-500 001
 Phone No: 040-23200101 Fax No: 040-23200254
 * Dial 56700/56799 on Your Mobile for BSNL Tunes (RBT)
 *Dial 12555 on Your Mobile/b-fone for Voice Services like
 Jokes/Songs/News/Cricket & much more.....
 The most trusted Telecom Brand
***For booking Landline/Broadband/Both Landline & Broadband please SMS LL/BB/LL+BB to
54141 (from BSNL) to 9400054141 (from others) 

Introduction of new roaming STV under pre-paid mobile services w.e.f 04.03.2014

ame of STV	Particulars	Tariff
National Roaming STV	Cost of STV (Incl. of S. Tax )	Rs 5/-	Rs 69/-	Rs.90/ (w.e.f 04.03.2014)	Rs.92/ (w.e.f 10.02.2014 uptil 03.03.2014 )
	Validity	1 day	30 days	90 days	90 days
	National Roaming Voice Call Rates
	O/G Local call	1.5 p/sec	1.5 p/sec	1.5 p/sec	1.5 p/sec
	O/G STD call	1.5 p/sec	1.5 p/sec	1.5 p/sec	1.5 p/sec
	Incoming calls	Free	Free	Free	Free
	All other charges	As per the base plan

SMS alert service for rail passengers on waiting list launched

Now, you will no longer have to dial 139 or visit the rail website to check the status of your waitlisted ticket as the railways will now send booking status messages to passengers on mobile phones, if the tickets get confirmed before the journey.

"For the last 10 days the trial was going on and today we formally launched the SMS alert service for all passengers whose waitlisted tickets get confirmed," Minister of State for Railways Adhir Ranjan Chowdhury said in New Delhi.

He said everyday about four lakh passengers will get SMS alert on their mobiles about the status of their waitlisted tickets.

The software for the SMS-based service has been developed by CRIS, the technological arm of railways.

"The status of the waitlisted tickets will be communciated through SMS on the passenger mobile phone number given at the time of booking ticket. So now you will get status alert on your mobile once the waitlisted ticket becomes reservation against cancellation (RAC) and also when it gets finally confirmed," Chowdhury said.

This was a Rail Budget proposal and the government was a committed to providing it to passengers free of cost, he said after launching the SMS Gateway service.

"Passengers want to know about the status of the ticket and the new service is certainly going to benefit passengers and also help reduce load on the railway website," Railway Member (Traffic) DP Pandey said.

Pandey said not only the status of the ticket, passengers will also get the exact position of the coach and berth number. "Passengers will get the status alert three hours before with their coach number and berth number."

He, however, clarified that if the waitlisted ticket becomes RAC or confirmed then only a passenger will be informed through SMS and not otherwise.

The facility is expected to reduce the last minute enquiry rush on the rail websites and call centre as well as reduce the crowding near the notice board of pasted chart locations on platform

Waival of installation charges for Landline & Broadband on promotional basis for the period up to 31-03-2014.

Waival of installation charges for Landline & Broadband on promotional basis for the period up to 31-03-2014.
• Waival of BB installation charges of Rs.250/- for customers opting for annual payment option.
• Waival of combo plan installation charges of Rs.500 for customers opting for annual payment option.
• Waival of LL installation charges of Rs.750 urban for customers opting for annual payment option.