WiMAX FAQ


Q. What is WiMAX
The technology called as Worldwide Interoperability for Microwave Access, known as the WiMax for short, is an approved Broadband Wireless Access [BWA] technology
Q. Other than BSNL which other operator provides WiMAX services in India.
BSNL is the only operator who has the licensed spectrum to operate the same currently in the country.
Q. Is data transmission secure in WiMAX ?
  WiMAX technology uses OFDM transmission protocol, featuring a design standard that includes secure wireless data transmission. Licensed frequencies and OFDM make for a very secure connection.
     
   Q. What are the services offered by BSNL through WiMAX?
    
  Presently BSNL offers Broadband Wireless Internet connection through WiMAX. Other Services like VPN, VOIP, Video on demand etc shall be introduced in future.
    
  Q. What is the speed of WiMAX Broadband connection presently offered to the customers?
    
  The speed offered is from 512 Kbps and above as per subscription.
    
  Q. Is Roaming available in WiMAX connection.
    
  Presently Roaming within Kerala will be available depending on the coverage availability. National Roaming shall be possible when other states/Circles deploy WiMAX services.
    
  Q. Will BSNL provide the WiMAX Modem(CPE)?
    
  Yes, the Modems(USB type, indoor type and out door type) are available with BSNL and shall be provided depending on the customer requirement and availability of signal strength.
    
  Q. Is BSNL Land line mandatory for WiMAX connection
    
  No, WiMAX is  Wireless technology , as such no land line is required.
    
  Q. Is it possible to use the same connection for both office and home purposes.
    
  Yes, this is possible with indoor and USB modems. As these modems are portable, shifting from one place to another is very easy. In case of outdoor modems, this is not possible as the modem is fixed outdoor.(say in a Pole or in the wall) .
    
  Q. What is the plan of BSNL Kerala Circle vis a vis coverage for WiMAX.
    
  Kerala Circle plans to cover all major cities/district HQs/important towns/Pilgrim centers/ tourist places etc with WiMAX services.
    
  Q. Is WiMAX an alternate for land line Broadband connection?
    
  Definitely, wherever Broadband connection through land line is not feasible due to non availability of cables/or other technical issues, Broadband connection can be provided through WiMAX provided adequate coverage is available.
    
  Q. WiMAX connection is provided through Public or Private IP?
    
  WiMAX connection is provided through Public IP. However Public IP is allotted dynamically for home users(Plan 999) and for Business plan(Plan 1999), one static IP is provided on request.

WiMAX is an IP based, wireless broadband access technology that provides performance similar to 802.11/Wi-Fi networks with the coverage and QOS (quality of service) of cellular networks. WiMAX is also an acronym meaning "Worldwide Interoperability for Microwave Access (WiMAX).

WiMAX is a wireless digital communications system, also known as IEEE 802.16, that is intended for wireless "metropolitan area networks". WiMAX can provide broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stations. In contrast, the WiFi/802.11 wireless local area network standard is limited in most cases to only 100 - 300 feet (30 - 100m).

With WiMAX, WiFi-like data rates are easily supported, but the issue of interference is lessened. WiMAX operates on both licensed and non-licensed frequencies, providing a regulated environment and viable economic model for wireless carriers.

At its heart, however, WiMAX is a standards initiative. Its purpose is to ensure that the broadband wireless radios manufactured for customer use interoperate from vendor to vendor. The primary advantages of the WiMAX standard are to enable the adoption of advanced radio features in a uniform fashion and reduce costs for all of the radios made by companies, who are part of the WiMAX Forum™ - a standards body formed to ensure interoperability via testing. The more recent Long Term Evolution (LTE) standard is a similar term describing a parallel technology to WiMAX that is being developed by vendors and carriers as a counterpoint to WiMAX.

What is the Range of WiMAX?

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The answer to this question probably generates more confusion than any other single aspect of WiMAX.  In the early days of WiMAX it was common to see statements in the media describing WiMAX multipoint coverage extending 30 miles.  In a strict technical sense (in some spectrum ranges) this is correct, with even greater ranges being possible in point to point links.  In practice (and especially in the license-free bands) this is wildly overstated especially where non line of sight (NLOS) reception is concerned.
Due to a variety of factors explained in more detail in other FAQ answers, the average cell ranges for most WiMAX networks will likely boast 4-5 mile range (in NLOS capable frequencies) even through tree cover and building walls.  Service ranges up to 10 miles (16 Kilometers) are very likely in line of sight (LOS) applications (once again depending upon frequency).  Ranges beyond 10 miles are certainly possible, but for scalability purposes may not be desirable for heavily loaded networks.  In most cases, additional cells are indicated to sustain high quality of service (QOS) capability.  For the carrier class approach, especially in regards to mobility, cells larger than this seem unlikely in the near future.  The primary WiMAX focused US carrier Clearwire has stated that its cell sites are planned at about 1.5 miles apart for mobile purposes.  This choice is clearly one intended to meet NLOS requirements.  In licensed frequencies, expect similar performance or better for WiMAX than in traditional cellular systems.


What RF Frequencies does WiMAX work in?

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The most recent versions of both WiMAX standards in 802.16 cover spectrum ranges from at least the 2 GHz range through the 66 GHz range.  This is an enormous spectrum range.  However, the practical market considerations of the Forum members dictated that the first product profiles focus on spectrum ranges that offered Forum vendors the most utility and sales potential.
The International standard of 3.5 GHz spectrum was the first to enjoy WiMAX products.  The US license free spectrum at 5.8 GHz has a few WiMAX vendors building products.  Licensed spectrum at 2.5 GHz used both domestically in the US and fairly widely abroad is the largest block in the US.  Also, in the US and in Korea products are shipping for the 2.3 GHz spectrum range.  Also in the US the 3.65 GHz band of frequencies now has WiMAX gear shipping to carriers.
The technology appears easily extensible to lower frequencies including the valuable 700 MHz spectrum range at which the nation's largest auction (in terms of money spent) concluded in 2008.  More likely near term frequencies likely to be supported include the new 4.9 GHz public safety band (sometimes described as a Homeland security band).
The second largest block of frequencies ever auctioned (in terms of money spent) occurred in the summer of 2006 with the AWS auction from the FCC.  This spectrum was split with the bulk being at 1.7 GHz and the rest at 2.1 GHz.  At this point, the Forum is not expected to develop a product profile for this range as most licensees have announced support for LTE systems or plan to use it for existing GSM/UMTS networks.
The physics of radio signals typically place two primary constrictions on spectrum.  To generalize, the higher the spectrum frequency the greater the amount of bandwidth that can be transported---lower frequencies transport less bandwidth.  Secondly, the lower the frequency the greater the carry range and penetration of a signal.  For example: A 900 MHz license free radio will travel farther and penetrate some tree cover fairly easily at ranges up to one to two miles.  But it can carry much less bandwidth than a 2.4 GHz signal which cannot penetrate any tree cover whatsoever, but can deliver a lot more data.  The caveat that can somewhat alter this equation is power.  Licensed band spectrum such as 2.5 GHz by virtue of being dedicated to one user is allotted significantly higher power levels which aids in tree and building wall penetration.


Where did the idea of WiMAX come from?

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Much of the credit for the formation of the WiMAX Forum™ and to the founding members of the WiMAX Forum, which committed themselves early to the process of creating a collaborative standards body.  As a founding member of the WiMAX Forum, Intel recognized that a well developed ecosystem was necessary to drive adoption and thereby drive lower hardware costs.  Intel was also instrumental in getting other silicon chip manufacturers involved whose products would form the core of WiMAX technology.

What factors will most greatly affect range for WiMAX products?

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Many factors affect range for any broadband wireless product.  Some factors include the terrain and density/height of tree cover.  Hills and valleys can block or partially reflect signals.  Bodies of water such as rivers and lakes are highly reflective of RF transmissions.  Fortunately OFDM can often turn this to an advantage---but not always.  The RF shadow of large buildings can create dead spots directly behind them, particularly if license-free spectrums are being used (with their attendant lower power allotments).  How busy the RF environment of a city or town is can greatly degrade signals---meaning that properly designed and well thought out networks are always desired.

The physics of radio transmission dictate that the greater the range between the base station and customer radio, the lower the amount of bandwidth that can be delivered, even in an extremely well-designed network.  The climate can affect radio performance---despite this there are ubiquitous wireless networks deployed today with great success in frozen Alaskan oil fields as well as lush South American and Asian climates.  And increasingly WiMAX radio antenna technology coupled with the inherent advantages of OFDM/OFDMA based radios can be a major factor in range and bandwidth capability.  The new multiple input multiple output (MIMO) and adaptive antenna systems (AAS) based antenna systems promise to maintain and even link connection and link budgets with much higher bandwidth than older technology.
No two cities are exactly alike in terms of the challenges and opportunities presented.  In many respects, broadband wireless remains very much an art form.  However, this is also true for the cellular carriers most of us use daily.  It can be done quite well.  Mobile broadband wireless will be more difficult.  Achieving high quality of service (QOS) will be easier with fixed broadband wireless.  Despite all of these challenges, current broadband wireless is very effectively serving customers even in the most challenging environments.

BSNL Mobile Prepaid FAQ


What is BSNL Mobile - prepaid?
" BSNL Mobile - prepaid is the prepaid service, the countrywide mobile service from BSNL, with minimum cost, maximum voice clarity and continuous coverage on all major national highways. Pre-paid is that connection for which one makes the payment in advance to purchase the SIM card and he can use it till its call value or validity period. Following are the services provided by BSNL Mobile - prepaid: 
  • Mobile to mobile voice calls.
  • Mobile to land line voice calls.
  • Various supplementary services like:
  • CLIP (Calling Line Identification Presentation).
  • SMS (Short Messaging Service).
  • Call forwarding, call wait, Voice mail etc"

How do I avail a new BSNL Mobile - prepaid connection?
New BSNL Mobile - prepaid connections are available through our Mobile CSC/ distributor network in all cities covered with mobile services.
What is the initial amount to be deposited for a new BSNL Mobile prepaid connection?
A new BSNL Mobile prepaid connection can be had for Rs.220/- only with Rs. 50/- free talk time. Cards can be taken from Rs. 70/- to Rs. 3000/- value having validity period from 7 days to one year.
How to register your account and get started?
"Once you purchased prepaid SIM card, simply insert your SIM card into your mobile handset. Switch on your mobile set and dial 123 and you will be connected to IVRS, you can know the credit of your card, you can also select the language. "
What are the services available free of cost along with the connection?
"There are a host of services, features available free of cost and pre-activated like zonal roaming, CLIP, call waiting, voice mail etc."
How do I activate my BSNL Mobile prepaid connection?
"Upon receipt of your pre-activated BSNL Mobile prepaid SIM please dial 123; follow the prompts of the IVRS computer to know your balance amount. Once the balance amount is known, your SIM is ready for further use."
How to know account balance in prepaid?
Dial 123 and follow the IVRS instructions
What’s the validity period for prepaid?
Validity Period is the period of during which you are allowed to make or receive the calls and start with the date activation of your SIM card.
When does the grace period starts?
It is meant for recharging purpose and starts from the date of expiry of the validity period
Whom should I contact for service related problems?
"For all service related problems our 24-hour help line number is 9415024365. Additional information in case of coverage, roaming etc. problem can be given on Mobile No. 9415020200. In case of non-maturity of mobile codes/ calls from other places, the information can be given on Mobile No. 9415006611"
Do you allow roaming for prepaid cards?
Yes, All India roaming facility is available for BSNL Mobile prepaid customers.
What charges I need to pay when I receive a call from BSNL network...
What charges I need to pay when I receive a call from BSNL network/ any other networks? Is it same if I am roaming to other circle?

"All incoming calls are free from BSNL network/ any other networks so long you are in your home cellular circle. As such, there is no extra charge when you receive call from the network other than BSNL. 

Incoming calls are charged while on zonal roaming and STD charges (of plan–225) from Lucknow to the Level–I TAX of the respective circle are to be paid."
Is there any additional security deposit or prerequisite for zonal roaming?
There is no additional security deposit for availing the zonal roaming.
Whether International roaming is also available?
Presently this facility is not available.
What should I do if my Mobile (SIM) requires PUK Number?
"The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently."
What should I do if my SIM is damaged?
"Damaged SIM’s would be replaced afresh with same mobile number for a replacement fee of Rs.200/- from any of our distributor/CSC of the city from where connection is taken. The balance amount shall be transferred to new SIM. At the time of delivery, the customer is required to submit identity proof and copy of receipt of prepaid connection"
What should I do if my SIM is lost?
"A new SIM with same mobile number would be made available after receipt of a copy of FIR of the lost SIM and a deposit receipt of Rs.200/- as replacement charges from any of our distributor/CSC of the city from where connection is taken. The balance amount shall be transferred to new SIM. At the time of delivery, the customer is required to submit identity proof and copy of receipt of prepaid connection."
Whether BSNL Mobile prepaid connection is ready to use or it is needed to recharge...
Whether BSNL Mobile prepaid connection is ready to use or it is needed to recharge it immediately?
"Yes, every new BSNL Mobile prepaid connection is ready to use. Presently the BSNL Mobile prepaid connection is loaded with inaugural free talk value of Rs. 50/- and is available for 07 days from the date of SIM initialization."
BSNL prepaid validity period?
At the time of first recharge your BSNL prepaid will be valid for the validity period specified (in days) on the recharge card used for recharging your BSNL prepaid. Validity period depends on the recharge cards denomination used for recharge.
How to know the balance and validity?
Dial 123 from your cell phone. Follow the prompts and select the option for balance and validity period enquiry.

"What should I do when the validity of my card is expired?
"What should I do when the validity of my card is expired? What will happen to the amount, which is still available unutilized in my number?"

"After expiry of the validity of the card, the connection is required to be recharged by the scratch cards ( meant for same license service area). This recharge is to be done within the grace period of 15 days from the date of expiry of validity if you want your balance unutilized amount also to be credited along with the net call value of the new recharge coupon through which you are recharging. After expiry of the grace period the balance unutilized amount will be lapsed. 

During grace period no calls are allowed except emergency ( Toll free ) and IVR call. 

These scratch cards are available in different denominations of Rs. 300/- ( with validity period of 30 days), Rs. 500/- ( with validity period of 45 days), Rs.1000/-( with validity period of 60 days) and Rs.2000/- ( with validity period of 90 days). Validity starts from the date of latest recharge. 

If recharge is not done with the additional grace period of 60 days (after the normal grace period of 15 days), the BSNL Mobile prepaid connection will be lapsed."
What is recharge card?
"It is a card containing 16-digit secret code to extend your prepaid account. Recharge cards are available in various denominations. When you purchase a recharge card, scratch the hidden portion on the recharge card to know the secret code. Dial 123 and you will be connected to IVRS prompt menu. Choose option 2 to recharge, you will be prompted to enter 16-digit code. Enter the code followed by “#”, the your recharging is activated."
Where I can get prepaid starter pack and recharge coupon?
You can get prepaid starter pack or recharge coupon from the nearest CSRs and BSNL appointed distributor outlets and their representatives.
What’s the validity period for prepaid?
Validity Period is the period of during which you are allowed to make or receive the calls and start with the date activation of your SIM card.
When does the grace period starts?
It is meant for recharging purpose and starts from the date of expiry of the validity period
Expiry of validity period?
Once your prepaid period expires your account gets deactivated. But you will get a grace period during which you can reactivate your prepaid card by recharging it. In grace period you will not be allowed to make or receive any call.
What is lapsing of prepaid card?
Incase you don’t recharge your prepaid card during grace period your account get ceased and you may loose your mobile number
When to recharge the account?
"Whenever your talk time value becomes very low or validity period expires or about to expire, please recharge your prepaid account, for that you will be prompted to recharge"
How can I recharge my BSNL Mobile prepaid connection?

"Recharge vouchers also known as scratch cards/cash cards of various denominations are readily available through our distributor/retailer network and customer service centers. For recharge, dial 123 wait for IVRS announcement to select proper option to feed the secret code and follow the instructions, at end you will be recharged with the appropriate amount. 

Entry of wrong secret code repeatedly will debar the recharge facility associated with your number. 

Once discharge option is debarred as above, you have to contact to help line 9415024365 or nearest CSC giving the Mobile No, Scratch Card No and Secret Number of the Scratch card to release the bar of recharge facility on your mobile number."

What is my new balance after I recharge my account?
"When you recharge your prepaid card, the new balance will be the sum of calling value (or talk time value) of recharge card (after deduction of processing fee and service tax) and previous balance left."

Can we use our PSTN India Telephone Card card in BSNL mobile network?
Yes, ITC Card(VCC card) used in PSTN fixed line connection can be used in BSNL mobile network.
"If I am a subscriber of UP (east) area, can I purchase and use scratch cards...
"If I am a subscriber of UP (east) area, can I purchase and use scratch cards available in other areas like Punjab, UP (west), etc?"
"No, subscriber’s of an area would be able to use scratch cards meant for and available in his license area e.g. a subscriber of UP (east) can recharge with scratch cards of UP (East) license area only but not of any other area’s like UP (west), Punjab, etc."
Can I convert my prepaid BSNL Mobile prepaid connection to a post-paid...
Can I convert my prepaid BSNL Mobile prepaid connection to a post-paid connection or vice versa?
No. At present it is not possible to convert your prepaid connection to postpaid connection or vice versa. Both the SIMs are not changeable. You have to apply afresh for prepaid/ postpaid connection (as the case may be) and to complete requisite procedures for obtaining the connection.
What are the charges for SMS?
The outgoing SMS (Maximum 160 characters) are charged between 40 paise to 80 paise per messag and incoming SMS are free in the same Service license area. see details
Can I send SMS to 2424 or 7333 etc. from BSNL cellular service?
Yes, BSNL has tie ups with many groups like Aajtak, NDTV, Indiatimes, Sify, Bharatmatrimony for SMS based services. see details
Whether I will get any concession if I call at night hours?
No. Presently the call charges are uniformly applicable for full 24 hours. (It means there is no peak off concessional slab).
What is pulse? Is it same for incoming and outgoing calls?
It is the minimum time period for which call is charged. it is same for both incoming and outgoing calls. For example if pulse rate is 15 seconds and call charges are 40 paise per pulse then it means that every 15 seconds 40 paise will be charged i.e for one minute call(60 seconds) 40x4=Rs.1.60/- shall be charged.
What is pattern for prepaid call charging.
Is third party transfer of mobile Cellone connection possible?
No. Presently it is not possible. Cellular connection is a type of personal communication
How to know account balance in prepaid?
Dial 123 and follow the IVRS instructions
What is my new balance after I recharge my account?
"When you recharge your prepaid card, the new balance will be the sum of calling value (or talk time value) of recharge card (after deduction of processing fee and service tax) and previous balance left"
In prepaid is there any off peak hours if a call is made from BSNL mobile...
In prepaid is there any off peak hours if a call is made from BSNL mobile to a mobile of another network?



BSNL Mobile - Postpaid FAQ


What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.
Can we use WLL mobile handset for cellular mobile services also?
No. WLL mobile handset is operator specific whereas GSM handset is more versatile. GSM Handset can be used for getting services of any cellular operator operating with GSM technology by simply changing the SIM card
Is there any provision to get temporary/ casual cellular connection?
Yes. You can get excel Prepaid connection and use it as temporary /casual mobile connection
Why should I go for a BSNL Mobile Postpaid connection?
"For the simple reason that it has national coverage including major national & state Highways, voice clarity and cheaper services with no charges in fine print.
How do I avail a new BSNL Mobile Postpaid connection?
"New BSNL Mobile Postpaid connections are available through our mobile CSCs /dealer network in all cities covered with mobile services in UP (East), and, also through select customer service centers of your city."
What is the initial amount to be deposited for a new BSNL Mobile Postpaid connection?
For tariff details ,pl log on to our website " www.bsnl.co.in" 's service > mobile section.
What are the services available free of cost along with the connection?
"There are a host of services, features available free of cost and pre-activated like roaming, CLIP, call waiting/ call hold, voice mail etc."
How to get supplementary or additional value added services...
How to get supplementary or additional value added services to the existing cell-one connection?

"By filling and submitting the value added service application form at customer service center, where the original connection was taken"
With a local facility connection can I have roaming facility?
"No, for national roaming you need to have a minimum STD facility"
Whom should I contact for service related problems?
" For all service related problems our 24-hour help line number is 94000 24365.
What will be my billing cycle?
The billing period for all categories of BSNL Mobile Postpaid connection is monthly.
Can I get my bill in other city?
"Yes, you can get your bill in other cities provided you apply to the nearest CSCs of the place from where connection is taken along with proof of address for the place you need to get your bills delivered"
Where I can deposit my bills?
"The bills can be deposited at any of the designated (mobile) CSCs or by dropping crossed Cheque in drop boxes with details written on the back of Cheque i.e. Mobile No., Account No., Invoice No and Name of the subscriber."
Can I deposit my bills in other cities?
"Yes, bills can be deposited in other cities also either by cash or by Cheque but the Cheque shall be of the city where payment is deposited.."
What is detailed billing? Whether It is available for prepaid connections?
"In this detailed billing, detailed call wise (incoming and outgoing) will be given, the subscription fee is Rs.50/- p.m. This facility is available for postpaid customer only."
How I can pay when I go on vacation / abroad for longer period?
"You may pay advance amount, which will be adjusted, in your future bills"
Whom to contact for excess charges/ billing related complaints?
You may write to the local BSNL administration giving details of excess charges and drop your complaints in drop box or contact your CSC/ dealer.
Can I keep my BSNL Mobile Postpaid connection under safe custody? What are the charges?
"Yes you can keep your BSNL Mobile Postpaid mobile connection under safe custody. The charges are Rs. 50 on each occasion + normal rent of the opted plan. For keeping your BSNL Mobile Postpaid connection under safe custody, you may apply to nearest CSC/ dealer."
How to surrender the BSNL Mobile Postpaid mobile connection...
How to surrender the BSNL Mobile Postpaid mobile connection and get the security deposit refunded?

You may apply on plain paper to nearest CSC/dealer from where connection is obtained. The security amount will be refunded within 90 days at your billing address through Cheque. For details / difficulties contact call centre
What should I do if my Mobile (SIM) requires PUK Number?
"The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently"
What should I do if my SIM is damaged?
Damaged SIM’s would be replaced afresh with same mobile number for replacement fee of Rs.200/- to be deposited at any of our dealer/CSC.
What should I do if my SIM is lost?
"A new SIM with same mobile number would be made available after receipt of a copy of FIR of the lost SIM, a deposit receipt of Rs.200/- as replacement charges and original receipt of the connection or identity proof at the nearest CCN of the place from where connection is taken"

What are the guidelines for corporate connections?
A minimum of five connections is required to be booked in the name of the corporate along with requisite documents. No security deposit is required for corporate connections. For details contact corporate manager on 9415000455
What are the additional features I can have on my BSNL Mobile Postpaid?
"Your BSNL Mobile Postpaid is equipped to provide you with a range of features for entertainment and better communication. With BSNL Mobile Postpaid you enjoy STD, ISD, National roaming, unlimited SMS, WAP, GPRS, MMS, friend & family talk, downloads from indiatimes.com, news business etc. For further details please contact our call centres."
I am having problem in sending or receiving SMS.
"In case of problem in sending SMS (first time), please check that correct service centre number (+919417099997) is selected. For subsequent problem, check your memory box (Incoming or Outgoing). If problem still continues, dial help-line 9415024365 to arrange needful action"
Is there any initial deposit for SMS? What is rental for SMS?
"There is no initial deposit for SMS. It is available with every connection. There is no rental charge for SMS, however, usage charges are to be paid."
What are the charges for SMS in various plans? What is the SMS charge...
What are the charges for SMS in various plans? What is the SMS charge while subscriber is on roaming?

"The SMS (Maximum 160 characters) are charged @ Re.0.40 per message within same license area. Re.0.80 per message is charged for sending SMS to outside SA or while on roaming. All incoming messages (SMS) are free"
What is monthly rental for the different plans?
For monthly rentals of different plans see mobile section of BSNL website.
"Recently, different plans i.e. Plan-225, Plan-325 or Plan-525...
"Recently, different plans i.e. Plan-225, Plan-325 or Plan-525 etc are announced. How, I can avail plan other than selected earlier? Whether I need to pay any charge for the change of the plan"


"The option forms for change of the plan was circulated through bills for the month May 2003, the same can be filled up and given to the designated CSCs. The services shall be interrupted for the period of change over of the plan. 

The change of plan is free of cost and can be changed as per the convenience of the subscribers."
What is pulse system in BSNL Mobile Postpaid? Is it same for incoming and outgoing calls?

"It is the minimum time period for which call will be charged. 
The BSNL Mobile Postpaid outgoing call pulse is @15 seconds interval. 
The BSNL Mobile Postpaid incoming call pulse is@ 60 seconds interval. 
For example, in Plan-325 call charges when cell-to-cell calls are made within the same circle, the call charges will be Rs. 1.40/- per minutes. Under this situation, the call charges are Re. 0.35 per fifteen seconds, so, if, call duration is 25 second then call charges will Re.0.70/-."

What amount will be charged when subscriber –A at Sitapur of UP (E)...
What amount will be charged when subscriber –A at Sitapur of UP (E) Cellular Circle Lucknow makes a call to subscriber-B at Balia of UP (E) Cellular Circle? 
Subscriber – A will have to pay the local call charges only because both places are in the same license service area whereas subscriber –B has to pay nothing.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow while roaming at New Delhi making a call to subscriber -B of UP (East) Cellular Circle roaming at (a) New Delhi (b) Mumbai? 
Subscriber –A will have to pay the STD charges from Delhi to Lucknow in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Lucknow to New Delhi for case (a) and Lucknow to Mumbai for case (b) above.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow while roaming at New Delhi making a call to subscriber - B of UP (West) Cellular Circle roaming at (a) Varanasi (b) Mumbai? 
Subscriber –A will have to pay the STD charges from Delhi to Agra in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Agra to Lucknow for case (a) and Agra to Mumbai for case (b) above.
What amount will be charged when subscriber –A of UP (E)...
What amount will be charged when subscriber –A of UP (E) Cellular Circle Lucknow making a call to subscriber -B of UP (East) Cellular Circle roaming at (a) Meerut (b) Mumbai?

Subscriber –A will have to pay the local call charges in both cases whereas subscriber-B (while receiving the call) will have to pay the STD charge from Agra to Lucknow for case (a) and Lucknow to Mumbai for case (b) above.
Whether international roaming is also available?
International roaming is available for more than 160 countries. view list of countries
Can I send overseas SMS ( i.e. to foreign countries)?
Yes, you can send SMS to foreign countries.
Can I send SMS to 2424 or 7333 etc. from BSNL cellular service?
No. It will be possible only after we enter in to an agreement with the companies operating in these services.
How I can use Voice mail service? Is there any initial deposit?
"There is no initial deposit for availing the facility of voice mail service. Initially, Voice mail service is to be applied free of cost and then it can be activated by dialing the number 17000 and following the series of IVRS instructions. The procedure of setting of voice mail-box may take 8 to 10 minutes time, hence, it shall be tried only when subscriber is free and can devote this much of time to the system. Once the voice mailbox is setup, then facility of VMS may be availed by diverting the call to 17000 under specified requirement."
Is there any rental or usage charge for VMS?
"There is no upfront charge, recording charge for VMS. There is no rental for VMS, however, retrieval of message attracts the outgoing charges as per the plan selected by the subscribers."
Do you provide WAP and GPRS services?
"WAP services are available in BSNL Network. GPRS service shall be launched shortly .."
Can I send mail from PC to BSNL Mobile Postpaid - BSNL Mobile?
"Yes, it is possible provided BSNL Mobile Postpaid subscriber has subscribed for UMS"
What shall be my BSNL mobile mail id?
The mobile mail id will be mobilenumber@bsnlumn.com provided BSNL mobile subscriber has subscribed for UMS.
How to send Fax messages from PSTN fixed line network to the BSNL Mobile...
How to send Fax messages from PSTN fixed line network to the BSNL Mobile Postpaid BSNL mobile and vice-versa? 
BSNL mobile number needs to take subscription of UMS for sending Fax messages from PSTN fixed line network to BSNL mobile and vice-versa Kindly see 'services' section of www.bsnl.co.in for details.
How to send SMS/email from website to BSNL mobile number?
SMS/ email can be sent from website to BSNL mobile number by using the BSNL mobile mail id which is available upon subscription of UMS

In friend and family scheme what are the charges? Whether facility is available to both?
The friend and family Scheme is available unidirectional (to the applicant) within the mobile numbers of same service area. The monthly charges to applicant is as follows:
  • Rs. 75 per BSNL Mobile Number up to three choice numbers
  • Rs. 100 per BSNL Mobile Number for more than three choice numbers

Whether friend and family scheme can be availed for PSTN fixed line or other network calls
"No, Friend and family scheme can be availed only for the BSNL mobile numbers of same service area (i.e. UP East Cellular Circle)."
Can we use our PSTN VCC card in BSNL mobile network?
No. VCC card used in PSTN fixed line connection cannot be used in BSNL mobile
Can I convert my postpaid BSNL Mobile Postpaid connection to a prepaid connection...
Can I convert my postpaid BSNL Mobile Postpaid connection to a prepaid connection or vice versa?
No. At present it is not possible to convert your postpaid connection to prepaid connection or vice versa. Both the SIMs are not changeable. You have to apply afresh for prepaid/ postpaid connection (as the case may be) and to complete requisite procedures for obtaining the connection.
Is third party transfer of mobile Cell one connection possible?
No. Presently it is not possible. Cellular connection is a type of personal communication.
Do you have any directory of BSNL Cell one mobile services?
No.
What are the charges for nation wide roaming in post-paid connection?
"Postpaid cards have nation wide roaming and there is no subscription charges, but other charges are according to the tariff plan."
Can I send overseas SMS ( i.e. to foreign countries)?
Yes, you can send SMS to foerign countries.
What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.
What is difference between cellular mobile and WLL mobile?
WLL mobile services are basic services whose operation is limited to an SDCA whereas cellular mobile services have roaming feature in all the GSM network.


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