SMART ITC Service enables a subscriber to make calls from a prepaid account linked to his
telephone number. Unlike the prepaid card ‘ITC’ service, where the authentication is done every
time through a 16-digit PIN the authentication of SMART ITC is linked to his telephone line &
the user is not required to dial the Account number/ PIN for authentication making it simpler to
use.
SMART ITC service offers prepaid facility on fixed line, Easy de-linking from telephone line
when prepaid is not required on any number, No need to dial Account number/ PIN every time you make
a call, STD/ISD Facility, On Line balance enquiry, ‘Follow on feature’ on no reply, busy and called
party release to dial another number, Easy recharge and no problem of bills, Free Level 1 service
like 100, 101, 102 etc. available, Free Level 1 IN services which are free to end-customers like
Free Phone etc. are available
You should purchase SMART ITC recharge coupon as per your Account profile only.
SMART ITC service can be accessed from Fixed Line as well as WLL networks. However BSNL will
announce from time to time the type of exchanges from where this service shall be available.
Presently it is available from OCB-283, AXE-10, EWSD, 5ESS and E10B type of exchanges.
Dial 1806 345 (for East & North zone) and 1806 233 (for west & south zone account
cards), after which you will be prompted for Account number –dial account number. Then you will be
prompted to dial the PIN – dial the PIN. Then dial 9 followed by hash# to access main menu
management feature. Dial service number 4 to attach your line, dial ‘1’ to continue.
Dial 1806 345 (for East & North zone) or 1806 233 (for west & south zone account cards),
after which you will be prompted for Account number –dial account number. You will be prompted to
dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination
number followed by hash.
Express access from the attached fixedline –Dial 1805 345 (for East & North zone) or 1805
233 (for West & South zone account cards) followed by destination number. No need to dial
account number & PIN authentication. For this purpose attach your telephone line to the account
using the menu management feature. Remote access from any fixedline - Dial 1806 345 (for East &
North zone) or 1806 233 (for west & south zone account cards), after which you will be prompted
for Account number –dial account number. You will be prompted to dial the PIN – dial the PIN. Then
you will be asked to dial destination number – dial destination number followed by hash.
You can change your PIN, enable/disable PIN, attach or detach your line (CLI), select languages,
know your credit in the Account, recharge your account etc.
You can access the menu in two ways: (1) from attached fixedline - You need to dial
1805-233-1284# to access the menu. (2)from fixedline not attached - dial the remote login code 1806
345 (for East & North zone) or 1806 233 (for West & South zone account card) after which
you will be prompted for Account number –>dial account number. Then you will be prompted to dial
the PIN –> dial the PIN. Then dial 9 followed by hash# to access main menu management
feature.
The menu is operated by dialing service option for various purposes as follows: (i) For language
selection modification dial ‘0’ (ii) For PIN Management dial 1 (Then in sub menu dial 1 to change
the PIN and 2 to enable or disable PIN) (iii) For Recharge dial 2 (iv) To know your account
balance, dial 3. (v) For account attachment/detachment dial 4 (vi) For Help dial 5. (vii) For
Remote access enable/disable dial 6 (viii) For redial dial 7.
How can I get my account activated?
Your Account will get activated with the first outgoing call.
For choice of language of announcements the selection can be made at the
time of first call or a default Language shall be attached to the account profile.
You must keep your account card very carefully. If it is
lost/stolen/misplaced, it cannot be deactivated and therefore may be misused. You will then lose
out on any credit remaining in your card. In this case BSNL will not be in a position to take any
action, or be liable for any refunds.
You can carry over the remaining balance and time of your card to next
cycle, if you recharge within Grace period.
If you do not recharge within your validity period, your account will become
inactive. After the grace period your account will expire and you will not be able to recharge.
However you can make calls using postpaid option and you will continue to get incoming calls. You
will have to procure another account card for using the prepaid option.
Warning announcement shall be provided few days ahead of end of validity
period, end of inactivity period.
A query can be placed using Menu management to find out the balance. A voice
announcement/tone will remind you to recharge your account every time you make a call, once your
balance reaches less than a threshold.
To recharge your account scratch the recharge coupon and obtain the 16
digits code. Dial 1805 345 1284# (for East & North zone ) or 1805 233 1284# (for West &
South zone account card) from your attached fixedline to recharge. Recharge can also be done using
remote access dial 1806 345 (for East & North zone) or 1806 233 (for West & South zone
account card).
Your account will be blocked if you dial the PIN wrongly more than three
times. In this scenario you may contact help desk at 1-800-345-1800 for unblocking the card.
Please dial Toll free number 1-800-345- 1800 to reach Help Desk
executive.
See that the account card is unscratched and valid.
Match your SMART ITC Account card profile with that of recharge coupon and
ensure that it is unscratched.
SUB RT to 53636
