BSNL Portal User Document

Under a single username the user can pay their Landline / GSM / CDMA and FTTH Bills. The user can only remember his username and password and can pay their bills from anywhere in India and abroad.
Salient features of http://portal.bsnl.in
1. Landline / FTTH Bill Payment 2. BSNL GSM Mobile Post Paid Bill Payment 3. BSNL  WLL/ EVDO / CDMA Post Paid Bill Payment 4. BSNL prepaid mobile recharge   5. INDIA TELEPHONE CARD, CALL NOW Cards – Online purchase

MAHARASHTRA EXTRA TALKTIME for Holi

EXTRA TALKTIME UNDER PREPAID MOBILE SERVICES
TOP UP (In Rs.)  Usage Value (In Rs.)
 5000 6200
3000 3500
2000 2200
890 1000
390 420
290 310

Black out on 24.03.2016 for Prepaid & Post Paid Mobile Customers BSNL Kerala

Black out on 24.03.2016 for Prepaid & Post Paid Mobile Customers ; 
Full Talk value for Top up 60 is available for Prepaid Customers

No concessional Tariff on voice calls/SMS for Prepaid Mobile will be available on 24th March 2016 (Holi) i.e Black out will be for all VOICE/ROAM/SMS/ISD STVs/ FNF/FF Landline/Plan Freebies etc, this includes STV 149/449 etc. The normal tariff as per plan will be applicable. Hence a customer has to topup for having main account balance for making voice calls /sms on these days. Full /Extra talk value offer is available up to 25th May 2016 for Specific Topups (see offer page ) . In addition, Full talk value offer will be available on Topup of Rs.60/- on 24/03/2016.

​Per second Billing Voice STVs 149 & 449—Promotional offer for 90 days from 21.03.2016​ to 18.06.2016:

  ​Per second Billing Voice STVs 149 & 449—Promotional offer for 90 days from 21.03.2016​ to 18.06.2016: 

1

MRP

 149

Particulars

20, 400 sec free to any

network (Local/STD)

Validity

(in Days)

27

Mode of Activation

 Through CTopup &

self care. SMS format

(STV<sp>

VOICE149/449) to

123

2 

449

Particulars

62,000 sec free to any

network (Local/STD)

Validity

(in Days)

84

Extension of VOICE STV149 (Elite) (on seconds basis) 21.03.2016 to 18.06.2016.

Extension of VOICE STV149 (Elite) (on seconds basis) under prepaid mobile services

It is hereby conveyed for  extension of VOICE STV 149 in CHTD (including Tamilnadu) under GSM Prepaid Mobile Services as promotional offer for 90 days  from  21.03.2016 to 18.06.2016.  Offer Details:                  Sl. No Voice STV “Elite” MRP in Rs (inclusive of Tax)    Features of STV Validity in days SMS Key Word to 123 Amount to be deducted by IN    1.                149 19,200 seconds Voice Calls (Local/STD) Free to any network.       28     STV VOICE149      130.13      The Voice STV is launched on Promotional basis for period of 90 days wef  21.03.2016  to 18.06.2016. The above Voice STV is made available through C-Topup and Self-care. The above Voice STV is named after “ELITE” which can be publicized among the customers and general public under this name i.e.  BSNL’s ELITE STV NO CONCESSIONAL TARIFF  on STVs  on BLACKOUT DAYS Viz HOLI (24-03-2016)

Extra Talk Time Holi festival

Extra Talk Time on Top-ups in prepaid mobile services on the occasion of Holi festival

It is hereby conveyed for launching of “Holi Festival Promotional  offer” of Extra talk Time on the following Topup in CHTD ( including Tamilnadu) under GSM  prepaid mobile service  Offer Details:        Sl. No. denominations Usage value Period of offer 1 Top-Up Rs  5000 Rs 6200 22/03/2016 to 31/03/2016 (10 days) 2 Top-Up Rs  3000 Rs 3500 3 Top-Up Rs  2000 Rs 2200 4 Top-Up Rs  890 Rs 1000 5 Top-Up Rs  390 Rs 420 6 Top-Up Rs  290 Rs 310 190316                          The above offer is available through C Top-Up and Portal .

NEW DATA RATE CUTTER STV RS.8/- MAHARASHTRA TELECOM CIRCLE

NEW DATA RATE CUTTER STV RS.8/- INTRODUCTION OF DATA RATE CUTTER Introduction of New DATA rate cutter STV Rs. 8/- DATA Usage Charges @ 3paisa/100KB, On both C TOP-UP & SMS mode For SMS activation key word is dstv8 and send it to 53733. Validity 3

PREPAID DATA PLAN VOUCHERS: Data Credited at a time having One Year Validity​

PREPAID DATA PLAN VOUCHERS: Data Credited at a time having One Year Validity​. Activation through CTopUp 
DPV​ 4499---40 GB data 
​DPV3999---30 GB data
DPV 2799----18 GB data
DPV1499---9 GB data

Rationalization of annual data plans under prepaid mobile services in Karnataka Circle w.e.f.16-03-2016 as below:

Blackout Day On Holi Festival Day 24-03-2016

BHARAT SANCHAR NIGAM LIMITED

Karnataka Telecom Circle

Blackout Day On

Holi Festival Day 24-03-2016

Upcoming 24th March 2016 is observed as Black-out day

for GSM Services in Karnataka Circle

On this day,

 No free or discounted SMS will be available to the

existing / new customers, who have subscribed to SMS

STVs/Add-ons or have free SMS offered along with new

subscription.

 No free or discounted voice call will be available to

existing / new customers, who have subscribed to voice

STVs / Add-ons or have free voice calls offered along with

new subscription.

 Discounted call facility “Friends & Family” also will not

be available during this day.

 Tariff for SMS/Voice call charges will be as per the base

plan tariff on this day.

Karnataka Holi Festival Promotional offer

BHARAT SANCHAR NIGAM LIMITED

Karnataka Telecom Circle

‘Holi Festival Promotional offer’ of Extra Usage Value on topups

under prepaid mobile service in Karnataka circle for the period from

22-03-2016 to 31-03-2016 as under:

 (i) Top-Up Rs.5000/- : Usage Value: Rs.6200/-*.

(ii) Top-Up Rs.3000/- : Usage Value: Rs.3500/-*.

(iii) Top-Up Rs.2000/- : Usage Value: Rs.2200/-*.

(iv) Top-Up Rs.890/- : Usage Value: Rs.1000/-*.

(v) Top-Up Rs.390/- : Usage Value: Rs.420/-*.

(vi) Top-Up Rs.290/- : Usage Value: Rs.310/-*.

(*Disclaimer Clause: Due to System limitation, The Usage Value credited may possibly have a deficit of Rs.0.0001 to

Rs.0.0873 for Topups ranging from Rs.10/- to Rs.10,000/-)

DATA OFFER FREE SIM OFFER Up to 31st March 2016 BSNL Kerala

 DATA OFFER : 250 MB Data free to New Mithram Plan Customers from 10th to 31st March 2016.

•  FREE SIM OFFER : Free prepaid SIM cards costs Rs.20/- to the customers for new connections provided through Melas/ Exihibitions​ up to 31st March 2016.

•  Full Talk Value Offer : for Topup 110 & 220 up to 18th March 2016

•  Waiver of activation charges: Rs.100/-for new Postpaid connection of any plan purchased from Melas / Exihibitionsup to 18th March 2016.

BSNL - PDNC Do Not Disturb

BSNL - PDNC :: Information

If you wish to register or de-register from our Do Not Disturb Registry, then please send SMS or Call on our toll free number as per the instructions given below :-
By SMS: (Toll Free)
To register (for fully blocked category):: Type: START 0 , Send to: 1909
To register (for partially blocked category):: Type: START <one of the seven category numbers> , Send to: 1909
There are at present 7 preferences to choose from-
Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/IT-6, Tourism-7

By Call: (Toll Free)
Subscriber may dial 1909 from his/her BSNL mobile or Land Line.
Please Note: All requests for Do Not Disturb will be updated with National Do Not Disturb Registry. Data Updates with National Do Not Call Registry will be done within 45 days.

Alternatively you may,
Fill our online form for registration. Please click here to fill online form
Call 1909 or click here to view our 24-hour helpline numbers

PDNC :: FAQ

• What is 'Do Not Disturb'?
• What is UCC?
• What is the process for activating / deactivating the DND Service?
• What will happen after registration in DND?
• What if I receive a UCC after registration in DND?
• What is the process for complaint Handling of DND?
• Is the telemarketer penalised on the basis of complaints for calling subscriber registered in NDNC Registry?
• Who are registered and unregistered telemarketers?
• How will I know if any action has being taken on my complaint?
• If a customer is getting a call from telemarketer then how can we help him / her?

---

What is 'Do Not Disturb'?

Do Not Disturb is a service provided to customers (on receipt of request) to exempt them from receiving Unsolicited Commercial Communication (UCC) from any / all source. Top

What is UCC?
UCC has been defined as a message sent through telecommunications service with the purpose of informing / soliciting or promoting any commercial transaction for which the recipient has asked for. Top

Exceptions to UCC Messages:

• Messages relating to a service under a specific contract between the parties. The exception is however not applicable for promotional messages.
• Messages relating to charities, national campaigns or natural calamities and other issues transmitted on the directions of the Government or agencies authorized by it for the said purpose. Top

What is the process for activating / deactivating the DND Service?

A customer, who does not wish to receive telemarketing calls, can request his / her service provider.
Service provider updates such requests in their Private Do Not Call database and subsequently in the National Do Not Call Registry.
Subscribers can make a Do Not Call requests via Letters, phone, SMS or http://bsnl.in

Short code "1909" (toll free) is dedicated exclusively for registration of subscriber requests on call / SMS. SMS keywords for same are "START DND" for activation and "STOP DND" to "1909".
An activation or deactivation request for DND becomes effective in 45 days from the data of request. Top

What will happen after registration in DND?

Telemarketers are not allowed to call subscribers listed in NDNC Registry, if 45 days from the date of registration are over. Top

What if I receive a UCC after registration in DND

In case a subscriber receives a UCC after expiry of 45 days from the date of his request he may make a complaint to his service provider mentioning the following:-
• Call originating number
• Date and time of call
• Purpose of call eg. Organization name & reason for call – promotion scheme of their product
The complaint should be made within 15 days of receipt of UCC and can be lodged by calling 1909 or a letter. Top

What is the process for complaint Handling of DND?

On receiving the complaint the Service Provider will investigate the same and if the telemarketer is using same network number, necessary action will be taken on him.
In case the telemarketer is using the number of some other operator, then the subscriber's operator will send the same to the other operator for necessary action. Top

Is the telemarketer penalized, basis of complaints, for calling subscriber registered in NDNC Registry?

On receipt a complaint, the Telecom Service Provider of the guilty telemarketer is empowered based on the number of violations to charge a tariff / disconnect the telemarketers services.
Service is disconnected on the first violation for an unregistered telemarketer.
For a registered telemarketers:- tariff of Rs 500 and Rs 1000 respectively is imposed in case of first and second call. For a third violation the telecom resources are liable to be disconnected. Top

Who are registered and unregistered telemarketers?

Telemarketers are required to register with Department of Telecommunication (DOT) through NDNC Registry (one time activity) before tele-calling subscribers.
Once registered the registered telemarketers are required to submit their calling list online to the NDNC registry. This list is scrubbed by excluding the numbers listed in the registry and the scrubbed list will be online transferred back to the telemarketer for making calls.
A telemarketer who does not get his registration done is known as unregistered telemarketer and is prone to harsher penalty as mentioned in point 7 in case of default i.e. calling subscribers listed in NDNC Registry. Top

How will I know if any action has being taken on my complaint?

The Customer's (complainants) Service provider would intimate the customer about the closure of the complaint. This can be through call / SMS / email / letter. Top

If a customer is getting a call from telemarketer, for example then how can we help him / her?

On receipt of a complaint from a Customer (complainant), the process followed is -

• To identify the operator of the guilty telemarketer
• If telemarketer is using it's own service (i.e. same as complaint), the service provider is empowered based on the number of violations to charge a tariff / disconnect the telemarketers service.
• If the telemarketer is identified to be using services of another operator then the complaint would be forwarded to the respective operator who is also empowered based on the number of violations to charge a tariff / disconnect the telemarketer’s services.
• Empowerment is to the tune of -
• Service is disconnected on the first violation for a non-registered telemarketer.
• If a registered telemarketer violates the regulation for third time, the Telecom Service Provider is empowered to disconnect his telephones connections. Top

Abbreviations

UCC : Unsolicited Commercial Communicaton

NDNC : National Do Not Call Registry http://ndncregistry.gov.in

PDNC : Private Do Not Call List

NIC : National Informatics Centre

OSP : Other Service Providers

TSP : Telecom Service Provider.

Are U Victim of Unknown Value Added Service How to Deactivate VAS BSNL

Are U a Victim of Unknown Value Added Service i.e some amount being deducted from your main balance without any confirmation from your side.

There are some services provided by third party. These services get activated unknowingly and regularly balance will be cut.

How deactivate the services.

Simple

Just send SMS START0 TO 1909

after that you will receive a message to confirm that (asking to send YES or NO)

sen YES to 1909

This will register your mobile number in Do not Disturb DND Registry

BSNL Launches WiFi Services in Chennai

BSNL Launches WiFi Services in Chennai

Chennai has more Public WiFi zones - Chennai has more Public WiFi zones -from BSNL from BSNL from BSNL now!

Wi-Fi hotspots have started working for ChTD in the following locations from 2 March 2016 onwards:

1. Flower Bazar Exch covering Broadway bus depot.

2. KKN Nagr Exch covering RTO and taluk office.

3. Vandalur Exch Covering Aringnar Anna Zoo.

4. Mylapore Exch Covering Nageswara Rao park.

Many more locations coming up on weekly basis !!

Free trial duration: 15 minutes in a month per mobile number.

Citizens & public are requested to visit the WiFi zones, with their smartphones / tablets / laptops.

They are requested to login (free or paid), do a speed-test, and provide feedback as follows: on

email to smcfachennai@gmail.com with the subject line: WiFi at <site-name>:

Download speed:

Upload speed:

Speed test URL: (such as http://www.speedtest.net )

WiFi site name:

User location (as precisely as possible):

Visit Date: Visit Time:

Name: Company & Designation:

Office Address:

Contact Mobile Number:

Mobile Number used for login access credentials (via OTP):

Early feedback will be appreciated.

M/s Quadgen Wireless Solutions are our WiFi HotSpot Service Provider (WHSSP) for BSNL in South India.

Customer Service Number:1800.425.5300

Email: support@quadgenwireless.com

http://qfi.rocks/

Will be triggered by just trying to connect to the “QFI” in the list of wireless networks available.

Our Service Plans (in Rs.)

)30

• 30 Minutes

Buy Online

)50

• 60 Minutes

Buy Online

)90

• 120 Minutes

Buy Online

)150

• 24 Hours

Buy Online

How To Connect

Steps to access Internet at a Qfi Hotspot

• You need to be at one of our Qfi Hotspot Locations

• You need to have a WiFi supported device – Laptop/Mobile Phone/Tablet

• Verify WiFi is enabled on the device.

• Connect to “QFI-BSNL” SSID from the available Wireless Networks.

• Once you open any web browser and try to access any website (ex: www.facebook.com), you will be

redirected to the Qfi Login page.

• There are 3 options available for WiFi access namely Free Login, Voucher Login and Paid Login.

Free Login

Provide the below required information on the Free Login form

• Select Country Name

• Mobile Number

• Personal Details ( Name, Email address )

Paid Login

• Once the registration is completed, a One-Time Password (OTP) is sent by SMS to the mobile number that

was provided.

• You will enter the OTP on the login page.

• Upon validation of the OTP, you will be able to access the Internet

BSNL Sale of CDMA Services has been stopped With immediate effect In Some Circles

BSNL Sale of CDMA  Services has been  stopped  With immediate effect

AUCTION OF VIP/VANITY CELLULAR NUMBERS Maharashtra 4th March 2016 to 13th March 2016

Welcome to the Maharashtra Telecom Circle

AUCTION OF VIP/VANITY CELLULAR NUMBERS  OF MAHARASHTRA TELECOM CIRCLE

Bidding shall commence at  4th March 2016 and  shall continue till13th March 2016 Home Page Home Page Search for Vanity Numbers Search Vanity Number Auction Procedure Billing & Auction Procedure For E-Auction E-Auction of Premium Numbers

BSNL MARCH 2016 Offers

    “फ ु ल टॉक-वै य ू ” टॉप-अप पर ऑफर सी मत अव ध के लए माच 2016 STV-135 300 Min Calls Local/STD Val.-28 days STV-395 1200 Min Calls Local/STD Val.-90 days STV-56 250 MB 3G Data Val.-27 days STV-44 1.4p/2sec Local Any-net Val.-27 days STV-197 1 GB 3G Data Val.-28 days ीपेड लोक य STVs BSNL OFFERS OF THE MONTH टॉपअप ऑफर 140 140 टॉप अप टॉक वै यू 280 280 टॉप अप टॉक वै यू 320 320 टॉप अप टॉक वै यू 480 480 टॉप अप टॉक वै यू BSNL OFFERS OF THE MONTH अ धक जानकार# के लए 18001801503(GSM) पर संपक करे माच 2016 नया STV एमआरपी ( म ) लाभ वैधता 201 24000 सेकं ड लोकल/एसट#डी कॉल (.कसी भी नेटवक पर) 28 2दन 1402 Rs.1402 (Usage Value) + 0.9 पैसे/सेकं ड (सभी वॉइस कॉल) + 250MB डाटा + 250 SMS 30 2दन डेटा टैDरफ मE बदलाव डाटा क एमआरपी ( म ) डाटा (मौज ूदा) डाटा (संशो धत) वैधता दन" म (मौज ूदा) वैधता दन" म (संशो धत) 68 1 GB 1 GB 3 2 155 1 GB 1 GB 20 18 197 1.1 GB 1 GB 28 28 251 2.2 GB बंद हो गया है ऑफर सी मत अव ध के लए नया “डाटा” STV एमआरपी ( म ) डाटा वैधता 4 20 MB 1# 2दन 291 2.2 GB 28 2दन # एसट#वी-4 कL वैधता Dरचाज के2दन 23:59 बजेतक माMय होगी नए STV ऑफर सी मत अव ध के लए

BSNL SIM Replacement

If SIM got damaged or for some reason SIM is not working Subscriber can ask for SIM replacement

For BSNL SIM Replacement Subscriber need to go to near by BSNL Customer Service Center. Subscriber need to carry valid Identity proof and Address Proof.

BSNL Customer Service center authorized people will ask your mobile number and verify the details like Name and Address what is there in system and your details. If they are satisfied that the number is on your name only, immediately they will issue new SIM by taking certain amount.


If your name is not matching with the mobile number subscriber name. You may have convince the authorized people by showing SIM and Address proof etc that you are the person who is holding the number. If they are convinced they will ask you to give request saying that 
" So and so number is being used by me, now i found that system showing it is not on my name. Please delete the old number and reassign the same number to me"

It may take 3 days to delete the number after that they will release the same number to you with new SIM card.

BSNL withdrawal of URL based data packs

Bharat Sanchar Nigam Limited (BSNL) has announced the withdrawal of URL based data packs. The decision comes as a follow up of a recent regulation on prohibition of discriminatory tariffs for data services regulations, 2016 by TRAI. Recently, Telenor andAirtel withdrew their WhatsApp data packs on similar grounds.

BSNL was offering Rs.30 and Rs.40 based social media centric add-on data plans to its customers, which was launched 2 years back exclusively for Whatsapp, Facebook and Twitter browsing. However, these data packs were only available for postpaid customers.

Monthly Rent	Add-on Data Plans	Freebies offered
Rs. 30	BSNL Whatsapp Data Pack	200 MB Whatsapp Data
Rs. 40	Facebook and Twitter Pack	250 MB Facebook/Twitter Data

Indian telecom regulator TRAI ruled against discriminatory tariffs for data services on the basis of the content. The telecom regulator announced a penalty of Rs 50,000/day, capped at Rs 50 lakh, which will be levied on service providers who breach the rule. As an aftermath of the regulation, telecos are ending WhatsApp/Facebook data packs. TRAI has provided a six-month grace period to telecos for complying with new rules.

Full & Extra Talk Value Offers for 90 days from 26.03.2016​ BSNL Kerala

Full & Extra Talk Value Offers for 90 days from 26.03.2016​ 
  Full talk value on topup of Rs 150/-, Rs 250/-, & Rs 550/- 
  3% extra talk value on Topup MRP of Rs.1000 , Rs.1100, Rs.1500 
  7% extra talk value on Topup MRP of Rs.2000, Rs.2200,Rs.2500, Rs.3000 and Rs.3300/- 
  10% extra talk value on topup MRP of Rs. 5500/- and Rs.6000/-.  [--]