BSNL Complaint Booking and Service Request mechanism

1.1  Objectives

Mobile Number and Email ID Registration:

BSNL subscribers are required to register their mobile number and email id at the time of request for service in the CAF form filled and signed by them.  This authorises BSNL to communicate with them and provide them a host of self care services on their registered mobile number or email address.  In order to enable customers to keep their contact information updated without visiting the CSC, mobile number and / or email id registrations (including changes) are to be now to be offered via SMS.  CDR would then carry all correspondence from / to these mobile and email only.

Landline and Broadband Fault Booking:

Customers can currently book their Landline and Broadband faults by calling the CSC or by dialling into the IVR.  This functionality is now being enabled via the SMS channel as part of this initiative.

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number (associated with the broadband in case of a broadband fault) on which fault is to be booked.  A response message is then sent back to the customer on the customers registered mobile with the docket number created.

Bill Enquiry:

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number or the billing account number.  Message will then be processed as above and bill details will be sent back to the registered mobile.

HELP keyword:

Customers can get the format of a keyword by sending HELP to the designated short code. On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.

LIST keyword:

Customers can get the list of enabled keywords in the CSMS gateway by sending LIST to the designated short code. On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

Send the SMS to 53334 to Utilize the above services in BSNL CDR .

 1.1  Mobile Number Registration

                I.      To Register Mobile Number, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered:

            

REG<space><STD Code-Telephone No><space><Customer Id>

                                                             OR

REG<space><STD Code-Telephone No><space><Billing Account Number>

If the SMS is received with valid inputs as per above format , CRM registers the Mobile Number against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

 1.2  Mobile Number and Email ID Registration

                I.      To Register Mobile Number and Email Id together, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered. Email id is optional. The below SMS can be sent with out the Email address also.:-

            

REG<space><STD Code-Telephone No><space><Customer Id><space><Email Address>

                                                             OR

REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Address>

If the SMS is through, CRM registers the Mobile Number and Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

              II.      To Register only Email Id, follow the steps below:

Send the SMS from the registered mobile number to 53334 in the following format from the registered mobile number:-

EMAIL<space><STD Code-Telephone No><space><Email Address>

If the SMS is through, CRM registers Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 1.3  Landline and Broadband Fault Booking

     I. To log a Landline related complaint, follow the steps below.

Send the SMS to 53334 in the following format from the registered mobile number:-

            

FLT<space><STD Code-Telephone No>

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “Phone Dead”. On closure of the ticket, an acknowledgement is sent to the mobile number.

   II. To log a Broadband related complaint, follow the steps below:

Send the SMS to 53334 in the following format from the registered mobile number:-

  BFT<space><STD Code-Telephone No>

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “BB Completely out of order”. On closure of the ticket, an acknowledgement is sent to the mobile number.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 1.4  Bill Enquiry

I. To check the outstanding on the latest bill, follow the steps below.

Send the SMS to 53334 in the following format from the mobile number that should be registered:-

            

BILL<space><STD Code-Telephone No>

                         OR

BILL<space>< Billing Account Number>

If the SMS is through, CRM acknowledges the customer with the latest invoice number, invoice amount and the payment due date.

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 1.5  HELP keyword

I. To get the format of a keyword, follow the steps below.

Send the SMS to 53334 in the following format to get the format of a keyword:-

            

HELP<space><keyword>

On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.

 1.6  LIST keyword

I. To get the list of enabled keywords in the CSMS gateway, follow the steps below.

Send the SMS to 53334 in the following format to get the list of enabled keywords in the CSMS gateway:-

            

LIST

On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

BSNL Chennai revised tariff for the broadband plans 01 January 2016

Dear Customers BSNL has revised the tariff for the broadband plans for the existing and new broadband customers in Chennai Telephone District only. Sl no Existing Revised Payment mode in Rupees Plan name FMC (Rs) Plan name FMC (Rs) Annual (11*fmc) Two years (21* fmc) Three years(30 * fmc) 1 BBG Combo ULD 675 675 BBG Combo ULD 699 CS 85 699 7689 14679 20970 2 BBG Combo ULD 845 845 BBG Combo ULD 875 CS 86 875 9625 18375 26250 3 BBG Combo ULD 999 999 BBG Combo ULD1025 CS 88 1025 11275 21525 30750 4 BBG Combo ULD 999 CS 13 999 BBG Combo ULD 1025 CS 13 1025 11275 21525 30750 1) For the new BB customers, the charges under annual (11*FMC), two years (21*FMC) and three years (30*FMC) payment options has also been revised as per revised FMC. 2) However, for existing customers, who are already under annual/two year/three year payment option before revision in tariff, the revised tariff will be applicable after the expiry of their current annual/two year/three year subscription. 3. These new tariff shall be effective from New year 2016 ie from 01 January 2016 Friday in Chennai TD Only. 4) All other terms and conditions shall remain unchanged S&M CFA CHTD

BSNL Chennai Free Installation Landline Broadband and FTTH

Rationalisation of SIM Prices BSNL

Rationalisation  of  SIM Prices under Prepaid and Postpaid Mobile Services

It is hereby conveyed  for rationalisation of  SIM Prices under Prepaid and Postpaid Mobile Services             Sl.No Details of SIM Revised Sales/Replacement charges –MRP ( in Rs inclusive of Service Tax) 1 32 K to 128 K – Normal SIM/ Micro SIM/ Repluggable SIM (Normal + Micro) Rs 20/- 2 64 K to 128 K – Nano  SIM / Repluggable SIM  which contains Nano  SIM Rs 59/- 3 256  K – Normal SIM/ Micro SIM/ Nano SIM/ Repluggable SIM Rs 100/-        1)  The above tariff will be implemented with effect from 22.01.2016. 2) The activation charges / selling price of postpaid connections would remain same. 3) All other tariff/terms and conditions would remain same.

Extension of Festival Seasons Promotional Combo STVs for Rs 73 and Rs 146 BSNL Chennai

Extension of  Festival Seasons Promotional offer of Combo STVs  for Rs 73 and Rs 146 under Prepaid Mobile Services

It is hereby conveyed for for Festival  Seasons Promotional offer of  Combo STVs  for Rs 73 and Rs 146 under GSM Prepaid Mobile Services in CHTD (including  Tamilnadu) for 90  days from 25.01.2016 to 23.04.2016  Offer Details:     Sl. No MRP of Combo STVs (inclusive of Service Tax) in Rs Details 1 73 Free 73 SMS (on-net only) + Full Talk Value of Rs 73 with validity of 15 days only 2 146 Free 146 SMS (on-net only) + Full Talk Value of Rs 146  with validity of  25  days only       The above STVs can be activated through   C-TOPUP only.

Full Usage Value equal to MRP offer on Top-up

Full Usage Value equal to MRP offer on Top-up in prepaid mobile services

It is hereby conveyed for launching of  “Promo Offer” on Full Usage Value equal to MRP on the following Top-ups in CHTD (including  Tamilnadu) under GSM Prepaid Mobile Services  Offer Details: Sl. No Details Of the Offer Applicable Top-up MRP in Rs Period of Offer  1. Full Usage Value Equal to MRP on Top-up Voucher/ C-Top-up /Flexi Top-up 110   26.01.2016          to   30.01.2016     ( Five  Days ) 2. Full Usage Value Equal to MRP on Top-up Voucher/ C-Top-up /Flexi Top-up             220   25.01.2016          to    26.01.2016    (Two days)

Republic Day Promotional offer under Prepaid Mobile Services

Republic Day Promotional offer  under Prepaid Mobile Services

It is hereby conveyed as  Promotional  Offer on 67th Republic Day for Extra Talk Time of Rs 67/- (ie Talk Value of Rs 737 on  the Top-up of Rs 670 ) on Top-up under GSM Prepaid Mobile Services  from 23.01.2016 to 31.01.2016.  Offer Details: Sl No Denomination in Rs  Usage Value offered with Top-up Voucher/ C-Top-up / Flexi Top-up  in Rs    Period of Offer    1 -                 670/-                737/- 23.01.2016       To  31.01.2016

Promotional New Data STV for East Zone under prepaid mobile service w.e.f 21/01/2016 till 31.03.2016

Promotional New Data STV for East Zone under prepaid mobile service w.e.f 21/01/2016 till 31.03.2016 

MRP of Data STV (in Rs.) inclusive of service tax	Details of Data STV	Validity
Rs. 118*	1.5 GB	7 days

  * If denomination is not free .Circle may vary the denomination by +Rs. 1 to +Rs. 6 but not in multiple of Rs. 10 

Rs. 67 Talktime Extra on Top-Up of Rs 670 67th Republic day

Rs. 67 Talktime Extra on Top-Up of Rs 670 (i.e Talk value of Rs. 737 on the top-up of Rs. 670) on the eve of 67th Republic day for a period of 9 days from  

  23rd January, 2016 to 31st January, 2016

FAQs on CDMA

FAQs on CDMA

1. Will BSNL provide WLL handset? If yes, what are the models? If no, what type of handset is to be

purchased?

 BSNL provides IFWTs (ie Integrated Fixed Wirless Terminal or Wireless Land Phone)

 CDMA Handsets are available in market for purchase which cost from Rs. 1300 onwards.

 Some of the brands are JiVi, Huawei, Karbon, ZTE, Micromax, Haier, Samsung,

 Lenovo etc.

2. Is 3G available in CDMA?

In CDMA 3G is EVDO, having 3.1 Mbps/1.8 Mbps- Download/upload speed theoretically

3. What is the maximum data speed in BSNL CDMA ?

EVDO Data having 3.1 Mbps/1.8 Mbps- Download/upload speed theoretically

4. What type of roaming is there for EVDO? National.

5. Whether international roaming available? If yes, what is the procedure for availing it?

No.

6. Can EVDO be used in Tabs?

No.

7. Can a fixed line CDMA be ported in / out?

No.

8. Procedure for changing from BSNL GSM to CDMA & vice-versa

By Porting –(Port in/Port out)

9. Can I gift talk-time to another BSNL CDMA/GSM number?

Yes.

10.Can an EVDO number be ported as BSNL GSM ?

No.

11.What are the methods of recharge for pre-paid?

BSNL Flexi method. (STVs/Topups by Flexi )

12.What is the best plan for my requirements?

BSNL Joy (prepaid plan.)

13.How to check balance of a CDMA Prepaid connection

 By dialing *123#

 By dialing 123

 Through prepaid portal www.genext.bsnl.co.in/cdmaprepaid

 By dialing Toll free Number - 18004259123

14.How to activate STVs through SMS

 Activate STV through SMS (Send SMS STV(space) MRP to 53733)

15.How to check detailed balance through SMS

Detailed Balance through SMS (Send SMS AMT to 53733)

16.How to check last call cost through SMS

Last call Cost through SMS (Send SMS LAST to 53733)

17.MNP in CDMA Postpaid & Prepaid Services

Mobile Number Portability (MNP) is the facility which enables a non BSNL Mobile customer to

become a BSNL's CDMA customer, without any change in the mobile telephone Number and

without any additional charges. It is a golden opportunity for a non - BSNL customer to

become a BSNL Customer.

FORMAT - Send SMS : PORT Mobile No to 1900

18.If customer brings his own IFWT, what SUK price is to be taken from customer?

SUK price of Rs. 40/- is to be taken from customer and number is created in base Plan. No

freebies are given

19.Vanity Number in BSNL CDMA Numbers

Vanity numbers are fancy numbers for BSNL CDMA numbers (postpaid and prepaid).

These numbers have combination of digits which gives a special attraction to the

mobile number.

Vanity No.

*Price in

Rs.

Level 1 2400

Level 2 1600

Level 3 800

*Service Tax as applicable extra

Note: Normal tariff for RUIM /Activation, Security Deposit (for postpaid) etc will be charged

extra.

20.Accounts to Validity Conversion

Customer can extend their validity for 180 days by dialing *789*2000#, the amount (Rs.20/-)

will be automatically deducted from their existing balance or by activating the same through

Prepaid Portal

Voice STVs for Prepaid CDMA BSNL Kerala

Voice STVs for Prepaid CDMA
Name of the STV MRP in Rs. Validity Local On-net Local Off-net STD On-net STD Off-net Voice STVs ALL @ 49 17 90 days 0.49 0.49 0.49 0.49 one paise per sec 16 90 days 1ps/sec 1.2ps/sec 1ps/sec 1.2ps/sec On-net @ 10ps/min 106 30 days 0.10 0.45 0.10 0.45 On-net @ 25 42 90 days 0.25 0.40 0.25 0.40 On-net @ 1ps/2sec 46 90 days 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec Unlimited Local / STD On-net Calls 25 1 day Free 0.45 Free 0.45 136 7 days Free 0.45 Free 0.45 246 15 days Free 0.45 Free 0.45 Local Azadi 216 30 days Free 0.45 0.30 0.45 STD Azadi 418 30 days Free 0.45 Free 0.45 90 days Local Azadi 511 90 days Free 0.45 0.30 0.45
SMS STVs Particulars MRP in Rs. Validity SMS charges to all Network SMS Pack 35 30 days Rs.0.12/SMS
Particulars MRP in Rs. Validity Addl. Usage charge Data STVs 1.5 GB EVDO Data 176 30 days   2.5 GB EVDO Data 292 30 days 6 GB EVDO Data 578 30 days Unlimited EVDO Data 55 1 day Unlimited EVDO Data 256 7 days Unlimited EVDO Data 449 15 days Unlimited EVDO Data 842 30 days Data cutter-Data Usage@20ps/MB 88 90 days EVDO STVs can be activated through SMS & CDMA Prepaid WEB. For SMS activation Send STV(space)Amount to 53733. for Eg. To activate 200 STV. Send STV 200 to 53733. ** Promotional Data STV offer upto 31-03-2014
Data STVs for Wireless Land Phones(IFWT) & 144Kbps Datacards(NIC) MRP in Rs. Particulars Validity 51 1 GB Free Usage 30 days 156 3.5 GB Free Usage 90 days 88 Data Cutter -Data usage @ 20Ps/MB 90 days 398 Unlimited internet @ 144kbps 30 days

BSNL Enjoy 80% reduced call rate

Take today,talk today.Enjoy 80% reduced call rate for new customers including mnp for first 60 days in per second plan.

New (Modified) FRC for per Second and per Minute Plan

Promotional Offer of New (Modified) FRC 51/- for per Second plan

and New (Modified) FRC 39/- for per Minute plan under Prepaid Mobile services

Details are as follows:

(A) NEW (Modified) FRC MRP Rs.51/- for PER SECOND PLAN

(With Rs.40/- Talk time + 50Mb DATA & call rate (LOCAL/STD ON NET) @ 1P/3S

& (LOCAL/STD OFF NET) @ 2P/3S

(B) NEW (Modified) FRC MRP Rs.39/- for PER MINUTE PLAN

(With Rs.30/- Talk time + 50Mb DATA & Call rate (LOCAL/STD ON NET) @ 10P/MIN

& (LOCAL/STD OFF NET) @ 30P/MIN

THIS REDUCED TARIFF RATE IS APPLICABLE FOR FIRST 60 DAYS FOR NEW CUSTOMERS,

AFTER 60 DAYS TARIFF WILL BE AS PER PER SECOND & PER MINUTE PLAN RESPECTIVELY

VALIDITY OF THE PLAN IS 180 DAYS

Period for scheme 90 days w.e.f. 24.12.2015 to 22.03.2016

Maharashtra AUCTION OF VIP/VANITY CELLULAR NUMBERS 30th December 2015 to 8th January 2015

Welcome to the Maharashtra Telecom Circle

AUCTION OF VIP/VANITY CELLULAR NUMBERS  OF MAHARASHTRA TELECOM CIRCLE

Bidding shall commence at  30th December 2015 and  shall continue till 8th January 2015 Home Page Home Page Search for Vanity Numbers Search Vanity Number Auction Procedure Billing & Auction Procedure For E-Auction E-Auction of Premium Numbers

FullTalk TIME offer on NESAMGOLD Customers

FullTalk TIME offer on  NESAMGOLD  Customers

BSNL Chennai Telephones is happy to introduce  Full talk time  offer on TopUps of Rs 300 to NESAMGOLD in CHTD including TN circle. It is a Promotional offer and will be made available for a period of 90 days from 04/01/2016 (04/01/2016  to  02/04/2016). In addition to existing customers ,any customers newly joining the above plans during this promotional scheme  will also  get the benefit of Fulltalk time offer  for a period of 90 days w.e.f 04/01/2016                     All other terms and conditions will remain same.