LOYALTY REWARD SCHEME
Loyalty
Scheme Details:
Entitlement:
The Loyalty Benefit is extended to the LL and BB customers whose
monthly bill amount is about INR 400/- or above and bimonthly amount is above INR
800/- or above per month.
The following customers are not entitled for
Loyalty programme.
a) PRI/Franchisee/EPBX/PCO/VPTs/CSCs/Service
Connections.
b) ES
enrolled accounts including their child accounts
c) Connections
for serving /retired employees of central Govt/State Govt/PSUs etc are entitled
for 20% discount on FMC Usage under BB plan ,20% scheme enrolled customers.
d) Annual/Biannual/Triannual
customers who are already availing certain discounts or concessions are not
eligible.
Loyalty
Reward Points:
Loyalty reward of one point for every Rs. 50
of customers invoice amount whose
monthly bill amount is above Rs.400 or
above Bimonthly amount of Rs. 800/- or above per month.
Redemption
Rules:
- Customer
can redeem loyalty points after 180 days
from the date of earning loyalty points first time.
- Redemption
will be in terms of Free MCUs on
BSNL Network calls only. One point is equivalent to one free
MCU.
- Outstanding
amount at the time of redemption has to be zero.
Customer Accounts :
To navigate to the
Customer Accounts Link:
1.Click on the My Account View. The Customer
Account Link appears.
2.Click on
the Customer Account Link to view the details of the Customer.
Loyalty Points:
1.Loyalty Points of the Customer are
displayed in the customer Account view.
2.Loyalty
Points are calculated as sum of the Loyalty Points of all the Billing Accounts
of the customer.
Loyalty Redemption View
1. Customer Can
Redeem the Loyalty Points from the Submit Loyalty Redemption Request Link under Service View.
2.After
Clicking on the submit Loyalty Redemption Request ,it will be redirected
to Redemption Request View where the Redemption Request can
be submitted based on Loyalty points.
3.While Choosing the product type a
message will be displayed to the customer as shown in the below screenshot. Ex. 50 points redemption for MCUs..
Field References
Table 1 : Field References for
Loyalty Redemption View
|
Field Name
|
Field Description
|
|
Billing Account
|
This is a dropdown list. It will have all the Billing accounts of
the Customer
|
|
Product Type
|
This is a dropdown list. It will have the Products to be selected
for Redemption
|
|
Product Points
|
This is a non-editable field, which is
populated based on the Product type choosen
|
|
Request Number
|
This is non –
editable field which will be auto populated
|
|
Request Date
|
This is non –
editable field which will be system date
|
|
Status
|
This is non –
editable field .It will have
1.Open : Before the
Redemption Request is submitted
2.Submitted to
Billing:Once the Loyalty Redemption Requset gets submitted status will change
from Open to Submitted To Billing.
3.Closed:After the
ISR for Redemption Request is closed
|
4
.After Providing the required fields, the redemption request can be submitted
by clicking on submit button.
5.Redemption
request can be submitted
i) Only after six months from the date of first point
accumulation.
ii) when the outstanding amount of the billing account should
be less than or equal to zero.
6.
After the Redemption Request is submitted in WSC , request will be assigned to
loyalty officer and alert will go to
loyalty officer.
7.The loyalty officer can approve/reject the
request by going to the redemption request under the billing account in CDR and
the approval process will be same as mentioned above.
Loyalty
History View :
Customer Can check the Loyalty History On clicking the Loyalty History View as Shown
below.
1.On Clicking this Link it Redirects to the View which
Contains all the billing accounts along with Loyalty points associated with
that Customer.
2.Customer
Can drilldown on the billing account number. After clicking on the billing
account No, it will display the Loyalty redemption details and Loyalty points accumulated for that
particular billing account.
Customer Can also Check the Loyalty Schemes and how Loyalty
points are being calculated for a particular billing account and conditions to
Redeem the Loyalty Points on clicking the Loyalty Schemes View .
You can
find FAQs in Web Self Care.
Or
