Please follow the method given below for changing the password for broadband DATAONE ACCOUNT

 .

 1 .       Open the site www.dataone.in

 2 .       Click on Dataone Account Administration.

 3 .       Then the Portal Server will open .

 4 .       Give username & password to login.

 5 .      Then you can change the password.

Trouble shooting in Broadband (Dataone)

Trouble shooting in Broadband (Dataone)

Problem	Error-678
Description	This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy	Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
	If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition] [Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
	If problem is still not solved then a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter.
	If lamp is still blinking - then it is due to poor line condition / fault. The case has to be referred to Area Broadband Team for attending the fault.
Problem	Error-691
Description	User id and Password problem.
Remedy	The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.
Problem	Error-769
Description	LAN not enabled.
Remedy	The LAN Card has to be enabled by following the steps given below. i)Go to Desktop. ii)Click "My Network Place". iii)Select Properties. iv)Click "Enable the local network".
Problem	Error- 797
Description	Modem or LAN driver problem
Remedy	Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.
Problem	Error-718
Description	i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedy	i)Peak Hour - Please try after some time. ii)Slack Hour - Please load PPPoE again.
Problem	Error - 630-633
Description	Computer LAN Card problem.
Remedy	LAN Card has to be changed.
Problem	OSP Internet is working, Data One is not working
Description	Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.
Remedy	LAN Card has to be changed.
Problem	Site not opening from Data One
Description	From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer.
Remedy	The customer is requested to set it right.
Problem	BSNL BB DNS server may be having problem.
Description	DNS is not responding.
Remedy	Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.

Broadband Utilities

To see usage details	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
	Click on Service Record. Details of the current month usage and previous month will be shown.
To change password	Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
	Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

Trouble shooting of Broadband Modems

White Modem

After switch ON wait for 2 to 3 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'. If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features i)Power - ON - Red ii)WAN -Yellow when stable OK when blinking Data transfer when not stable Line is faulty iii) LAN - Green when stable OK when blinking fast Data transfer when blinking slow Modem to PC link problem iv)PPPoE - No use. Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

Black Modem

After switch ON wait for 1to 2 minutes to get the modem stable.

If telephone line / dial tone problem, contact '198'. If Broadband / Internet not working, contact '1800-424-1600'.

Lamp features i)Power - ON - Red ii)WAN -Yellow when stable line is OK when blinking slow, line trouble. iii)PC - Green when stable OK     PC - Off- PC not connected iv)Data - Green - Flashing - Data transfer Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

BSNL Web-hosting service

Web-hosting service allows customers to host their static or dynamic web-sites on BSNL servers. Web-hosting service shall have the following basic features  :     Web-space on servers for hosting HTML pages with browser supported MIME types.     Primary or Secondary Domain Name Hosting.     Server Side Scripting : Perl, Java Servelets, JSP.     Database Access : MySQL.     E-mail Access & Web-email.     Multiple E-mail IDs as per the Plan.     FTP Access for Uploading and Downloading pages as per the plan.     Continuous usage billing for Web, Messaging and FTP

Commercial Information   Availability of Application   Application Forms will be available at the Customer Service Center of Telephone Bhawan.To get   application form you can click here   Receipt of Application Form   Receipt of Duly filled Application Form will be done by CO(LD-II).   CO(LD-II) will issue the demand bill which include the necessary charges.   Initial Payment   Receipt of initial payment will be handled by AO(Cash/CS) at Telephone Bhawan.   Assignment of Account Head   Account Head for booking money received will be finalised and intimated by DIR(TR).   Issue of Work Order  On receipt of payment against demand bill CO(LD-II) will issue the necessary Work Order  which  will be sent to DE(Internet),AO(TR/CD).   Webhosting and Domain Registration   DE(Internet) will get the content from the Customer and send the content  to DGM(SW) by   ftp / Physical transfer.Domain registration for the Customer will be done by the DE(Internet)   in Co-ordination with DGM(SW), Bangalore.

Contact Us   Customer Intimation, Support and Change of Plan.   Intimation to the Customer will be done by DE(Internet).   Customer Complaints will be forwarded to DNW,Bangalore.   Change of Plan will be done at the end of the year.   For further details plese e-mail to dnwctd@sancharnet.in

BSNL Electronic Clearance Scheme ( ECS )

BSNL in association with Reserve Bank of India offers this highly customer-friendly scheme for payment of your telephone bills. Join the ECS of BSNL. The bank will debit the bill on or around your bill due-date at no extra charge The bill will be sent to you for record endorsed "ECS OPTEES NEED NOT PAY THE BILLS AT COUNTERS". Discount to ECS Customers (in some circles) :  Discount @ 1% (one percent) of the billed amount (exclusive of service tax) will be admissible to ECS \ subscribers subject to a maximum of Rs 1000.00 (Rs. One thousand only)  per bill w.e.f. 01.06.2003. This discount shall not be extended to telephones  include in any other discount scheme like Corporate Account  Holder Scheme (Bill Bouquet).   Easiest way to pay your Telephone Bills. No hassels of standing  in the queue.   No risk of carrying cash or fumbling with your cheque book.   This service is provided free of cost to the customers.  The cost of ECS is   being borne by Calcutta Telephones for the benefit of our customers.     No question of late payment charges on account of forgotten bills.   Even you can opt out from ECS anytime.   Single point redressal for billing issues and many more .... ECS is now more secure. You will have an option to allow ECS deduction  only for bills of amount upto Rs. 5000/-, Rs. 2000/- or Rs. 1000/-. If a bill  amount exceeds Rs. 5000/-,  Rs. 2000/- or Rs. 1000/- (as per option), the  amount will not be automatically deducted from your bank account. You  have to pay it through other available channels. If you think that your bills  will not generally exceed Rs. 5000/-  or Rs. 2000/- or Rs. 1000/-  (as the case may be), this is an ideal scheme for you. To know, always  use our IVRS 1501/1502/1503 bill information facility. It is free. Once you are ECS registered customer, you will have a dedicated Customer  Service Center to answer any question you may have.  SAVE TIME, MONEY & EFFORT : REGISTER WITH ECS OF CALCUTTA TELEPHONES Frequently Asked Questions about ECS : Q.1  What is Electronic Clearance Scheme (ECS) ? BSNL in association with Reserve Bank of India offers this highly customer-friendly scheme for payment of your telephone bills.It is a scheme for collecting your phone  bill dues directly from your savings / current bank account. It is totally free of any  hassles. Q.2 Where do I get the ECS Mandate form ? Click here to download ECS Mandate form. calcutta circle http://www.chennai.bsnl.co.in/News/ECSFORM.pdf  chennai circle ECS Mandate Form also available at all Customer Service Centers of  Q.3 How do I join the ECS Scheme ? You have to fill up the ‘Mandate Form’ (in duplicate) and submit alongwith a  photocopy of your cheque leaf in AOTR office, Customer Service Centre, ECS  Cell or you may drop in BSNL cheque drop boxes. Q.4 After joining the ECS do I continue to receive my phone bills ? Oh, Yes. You will continue to receive the Bills as before. It will, however,  contain a specific message that "ECS OPTEES NEED NOT PAY THE BILLS AT COUNTERS". Q.5 When actually the phone bill amount will be debited from my bank A/c ? It will be debited from your bank account within 4-5 working days starting '  Due Date' of your bill. For ascertaining your ' Due Date ' please dial 1501 / 1502 / 1503. Q.6 Any extra charge to be paid for joining the ECS ? This scheme is entirely free of charge. Q.7 What do I do if I find that my phone bill is too high ? In case of Excess Billing complaint received at least 8 days prior to due date,  provisional bill will be issued to eligible subscribers and the revised amount will  only debited to your account.