BSNL Kerala JOY PREPAID Plan

BSNL Kerala introduces New CDMA Prepaid Plan...
BSNL JOY PREPAID
Initial Charges Rs85 …. Enjoy the Joy of life …

Any network Customers can opt JOY Plan without changing their Number
FREEBIES for first 30 Days
250Min Local BSNL Calls, 100 SMS, 50 MB Data *
Enjoy All BSNL Calls @
1Ps/2 Sec
Local & STD BSNL Calls @1Ps/2Sec Other Calls @ 1Ps/Sec

HAPPY Hours BSNL Local Calls during 8PM–10PM @ 10Ps/Min
TARIFF
Home Roaming
Voice Calls
SMS
Data
MRP STV Name Validity
1 210 30 Days
2 500 90 Days
3 410 30 Days
.

Pyari Jodi
Scheme
Unlimited Free Calls to 1 BSNL Land/WLL/GSM Number in Kerala
Anywhere India BSNL calls @1ps/2Sec,
Other calls @ 1Ps/Sec
Incoming @ 60Ps/min, Outgoing :
Local BSNL 50Ps, Offnet 60Ps
50 Ps/60 Ps/ 5Rs 60 Ps/60 Ps/ 5Rs
10 Ps / 100KB (5Ps/100KB during 11PM-7AM)
Validity : 6 MONTHS from Date of Recharge
Recharge 34 to continue JOY PREPAID Plan after 6 Months (Any cdma
prepaid plan can be changed to JOY Plan using Rs 34 recharge) Rs34
Rs 34 recharge gives 6000 Second BSNL Local Calls for first 30 days. The Plan validity extended to further 180 days from the date of recharge
Attractive Unlimited STVs for CDMA Customers..
Sl No Benefites
Local Azadi
Unlimited Free calls to All BSNL Numbers in Kerala, BSNL STD
Calls : 30Ps/MIn Other Network calls @ 45Ps/Min.
STD Azadi
Unlimited Free calls to All Local &STD BSNL Numbers. Other
Network calls @ 45Ps/Min.
Visit www.genext.bsnl.co.in/cdmaprepaid to manage your BSNL CDMA Prepaid accounts.

BSNL Kerala Promotional Offers for Postpaid Plans

Promotional Offers for Postpaid Plans
(1) Free 300 Local/National SMS per month for BIS Social Plan under Blackberry Services as a
promotional offer for 90 days upto 29/12/2012.
(2) Discount on FMC and free data usage of the following 3G Data plans upto 29/12/2012.





MRP 220 discount 10% New MRP 198 1250 MB FREE
MRP 400 discount 20% New MRP 320 2500 MB FREE

BSNL KERALA STV92 Local calls @1ps/2sec

STV92 with the feature of Local calls @1ps/2sec to any Network with Validity 90 days

A new STV92 with the feature of Local calls @1ps/2sec to any Network with Validity 90 days will be introduced from 3/12/2012 to 1/1/2013. The STV has the same feature of existing STV37, but with validity 90 days. The STV can be activated through CTop-UP
and SMS.

SMS format is STV92 to 53733

BSNL AP CIRCLE 1500 calcenter Swaagatham

Dial "1500" and get all the Information about your BSNL b-fone 24 hrs, 365 days.

Call centre services are now available at:

For all Districts of AP. In other places where 1500 is not available, Similar service is availabe by dialing 1991.

How our Call Center Works:

Your call is received by an Interactive Voice Response system(IVRS), which guides you to the appropriate Customer Care Associate(CRA) for assistance.Relevant personal data simaltaneously shows up on our CRA's screen to expedite handling of the call. Also you can leave your message in the Call Center Voice Mail Box and our Customer Care Associate will revert to you.

State-of-the-art Infrastructure

BSNL'S Call Center operates on State-of-the-art Technology,including

Computer Telephony Integration (CTI) enabled PBX CTI Server *Database Server*IVRS*Voice Logger& *CRA's Desktops networked in a LAN. The LAN is interfaced with backend database like DOTSOFT & FRS

Range of Services offered

Information on Billing ,Payment Enquiry , Bill Payment Centers ,Current schemes of b-fone. Commercial Enquiry on New Phone connections , Safe Custody, Shift, STD Provision Removal ,Provision of Phone plus services,Centrex, ISDN, I-net, ITC Cards, Sancharnet. Commercial Information with respect to leased Circuits , IP-VPN, MPLS-VPN. General information about all new schemes launched by BSNL You can also register your grievances with the help of Customer Care Executives

Value Added Features

web Call Back : Whenever this option is chosen from website http://www.ap.bsnl.co.in , you will be prompted to post the in the query along with the expected time of call back from Call Centre over phone or the e-mail. Call Centre will accordingly will initiate the web call back to furnish the information as desired by you.

FAX on Demand : Any type of application form or any duplicate bill will be sent over FAX as per your request.

Cutomer Relation Management : A Customer Management Suite is designed containing the instant Action information , Navigation menu, Customer Profile ,Menu dependent Data from & Telephone Operation. This will facilitate the CRA to browse through customer profile while talking to the customer.

Preview Dialer : This is a facility which automatically initiates call back to customers on to the desired customer telephone numbers.

Facilities within Call Center: A facility of recording 8 simaltaneous conversations between customer and CRA is possible through Voice Logger. The Supervisory Positions are equipped with facilites to guide CRA for responding quickly to your calls. The Grievances Handling System (GHS) facilitates booking of grievances and automatic assignment to the concerned officer, escalation to higher authority and tracks the status of all pending cases.