BSNL Ten Tips on Troubleshooting your Phone Line

Ten Tips on Troubleshooting your Phone Line :

These days living without a phone is rather impossible. Now, if you have a phone some day or other it will give some trouble. Here are few simple tips for identifying problem on your phone line, in case you are not getting satisfactory service.

Problem � 1 On lifting your handset you are getting a whistling sound !

Tip - Check whether on your tone dialing handset any dialing button has become permanently depressed. If so, please set it right. Otherwise, you may have to change your handset.

Problem � 2 You are not getting any Incoming Call !

Tip - Check whether your ringer volume control is set to lowest setting and as a result you are unable to hear the ringing bell. Increase the ringer volume to see if the problem is resolved.

If this is not the case, make a phone call to your phone from a phone nearby / nearest house and lift your receiver and check whether you can talk on the incoming call. If this is so, then the bell of your handset has gone faulty.

Please check whether you have got dial tone on your phone. If there is no dial tone please check whether the phone is connected to the line jack properly.

If, instead of dial tone you are getting some announcement regarding non-payment of Phone Bill, then your non-receipt of incoming calls may be on account of the fact that your line has been temporarily disconnected for non-payment. Dial �1501/1502/1503� and ascertain your telecom dues outstanding and clear your telephone dues.

If everything seems to be OK, otherwise the problem may be on account of the fact that your phone line has been diverted elsewhere and the dial tone that you are getting on lifting your handset may be the dial tone of some other phone line. If you suspect this to be the case, dial "164" and find out the phone number of the phone that you are currently using. Check if this is your correct phone number indeed. In case of discrepancy, please book a complaint by dialing �198�.

Problem � 3 Your Phone line is Noisy !

Tip - If you are also using a cordless phone set, please check whether the noisy condition is encountered only when you are using your cordless phone set. If this is so, then your cordless phone set requires to be attended. Probably the battery voltage is too low and requires to be properly charged or you are using your cordless phone set too far away from its base station and / or there are a number of brick walls shielding the base station from the cordless handset.

If the problem persists on all the phone sets connected to your phone line, then remove all the phone sets connected in parallel and see if the problem goes away. If this is so, then you may reconnect the parallel phones one at a time and check when the problem re-appears.

Problem � 4 While making calls using VCC / ACC some digits are accepted and thereafter further dialing does not seem to proceed !

Tip - While making calls using VCC / ACC you may dial the access number (e.g. for VCC : 1602-33 ) either in pulse or in tone dialing mode but thereafter the dialing has to be in tone mode.

To overcome the problem -- you may apply to the DE-Intl. of your exchange for tone dialing facility on your phone and use a phone set that dials in tone mode by default. Otherwise, before dialing the digits in tone mode press the (H) button on your phone once to switch over to the tone dialing mode. Remember, you will revert back to the pulse-dialing mode as soon as you replace your handset. Therefore you will have to press the (H) button every time you which to switch over the tone dialing mode.

Problem � 5 You are dialing your number but the dial tone is not terminating !

Tip - There are two possibilities � Either your Dialpad is not dialing out at all the digits dialed by you. In this case your phone set requires to be replaced; or You are dialing in tone dialing mode but you have not been provided with tone dialing facility on your phone line. In this case either change your phone set to dial in pulse mode or apply to the DE/Intl of your exchange for tone dialing facility on your phone line.

Problem � 6 On an Incoming call your phone is ringing only once !

Tip - Your line has low insulation. Book a complaint for the same by dialing �198�.

Problem � 7 You do not get the dial tone on lifting your handset OR the other party cannot hear you while talking OR you cannot hear the other party !

Tip - Get hold or borrow temporarily another working phone set. Connect it to your phone line and see if the problem goes away. If so, your phone set requires to be repaired. Otherwise, book a complaint.

Problem � 8 Your friends complain that when they ring you there is �no reply� but your phone line is OK and you are available ! Tip - The culprit may be the �Call Waiting Facility�. With call waiting facility activated on your line, if you are busy talking to someone and a second party rings you, then you will get a �pip pip� tone on your phone and the second party will get ring-back tone. If you do not respond the Call waiting indication, the second party will encounter a �no reply� situation although your phone line is OK and you are busy talking to someone.

The solution to the problem is either to respond to the �pip pip� tone and attend to the waiting second call or disable call waiting on your phone line by dialing �119�. You can always re-activate Call Waiting by dialing �118�.

Problem - 9 When you are dialing some phone number you are continuously getting �engaged tone� but you know the phone is OK and there is someone to answer the phone !

Tip - One simple reason for this continuous engaged tone is that the line is really busy with call waiting disabled � may be your called party is surfing the �NET�.

Another reason might be the fact that the phone handset has not been kept properly on its cradle. The only solution is to develop the habit to see that the handset is placed properly on its cradle. In case the phone is really busy you may consider activating the call waiting facility so that while you are busy talking over phone if another call arrive, you are notified the arrival of the second call.

Problem � 10 On an incoming call when you lift the phone the ringing does not terminate

Tip - Check if the hook switch of your phone set is jammed somehow. Or else, may be your phone handset is not properly connected to the phone set. In short, your phone set requires to be attended. Taking Care of Handset Your Push Button Phone Set is a delicate electronic instrument. Take care to ensure its better performance. Do keep your phone set in a dry place but away from direct sunlight. Keeping it near a Table Lamp is the Best. Avoid keeping your phone instrument in a dusty environment. Use a dry, clean, soft cloth for occasional cleaning of the phone set. Do not use water or liquids for cleaning the phone set. Always dial with clean, dry hand. While dialing, see that the phone set is resting comfortably on a flat surface and dial with moderately firm pressure on digit buttons and give a moderate interval between dialing two digits. Do not unduly punch the buttons. Connect your phone instrument through proper connection jack or rosette block. Avoid banging the handset or dropping the set. Do not try to rectify yourself any kind of fault with the phone set. Book your complaint at Fault Booking or get in touch with the Agency to whom you have awarded the Maintenance Contract. Always keep the handset connecting coil untangled. This will avoid tension at the conection points. A flat coil is better than a round coil. Keep this in mind while choosing your handset.

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• GSM 2G Tariff (Click here)is applicable for postpaid CDMA Mobile in all circles.
• All the CDMA customers will be provided 1X data service which shall be charged @ 5paise/100KB.
• Existing customers in other plan is allowed to switch to these plans.
• Local calls means intra circle calls.
• The CDMA activation charges of Rs.100 in case of RUIM and Rs.900 in case of IFWT, (if provided by BSNL) will apply

Voice SMS facility with following tariff:

S. No.	Particulars	Charges
i.	Sending/Forwarding Voice SMS	Rs. 0.75/Min for local,STD and National Roaming Calls
ii.	Retrieval of Voice SMS	Rs.0.60/Min While in Home LSA and National Roaming

Tariffs for Unified Messaging Service(UMS)/Voice Mail Services(VMS)

S.No	Particulars	Voicemail facility	Voicemail+Faxmail+E-mail service
1	Monthly Access Charges in Rs.	Nil	Rs. 50
2	Per minute charges for accesing UMS on short Code 17000 from CDMA phone
	Pulse rate in second	60 Sec.	60 Sec.
	A.From within home UMS Zone	Rs. 0.30/Min.	Rs. 0.30/Min.
	B. From outside home UMS Zone	Normal call rate from visited LSA to home UMS Zone as pre tariff plan selected.

Note:-

• If the IFWT provided to customer by BSNL couldnot be recovered in good condition an amount of Rs.500 will be adjusted as the cost of IFWT from the Security Deposit of postpaid customer at the time of finalization of account of closed WLL connection

BSNL Prepaid Plans

A. Start up Kit (SUK):

SIM & Activation: Normal SIM USIM a). SIM Price in Rs. 17.80 52.51 b). Service Tax in Rs. 2.20 6.49 c). MRP of Starter Pack in Rs. 20 59 d). Validity in days 7 e). Bonus Period 15 Days Note: The MRP of 64k SIM and activation charges will be the same as that of normal SIM and activation charges.

B-I. Plan Voucher: Saral Anant Per Second Plan Per Minute Plan General Pyari Jodi Student Special Jai Jawan Roam Free MRP of Plan Voucher in Rs. 36 42 37 180 80 97 99 199 Free Usage Allowed with Plan Voucher^ Free Voice Call (Pulse) In Minutes In Seconds In Minutes In Minutes In Seconds In Minutes In Seconds In Seconds i) On-net 20 1800 50 150 7000 100 8000 6000 ii) Off-net 10 1200 20 150 6000 Free Video Call Local/STD On-net NIL NIL NIL 100 NIL NIL 600 3000 Free Data Usage in MB 10 50 50 100 10 100 10 50 Free P2P SMS in Nos Local 25 50 50 100 25 100 25 50 National 25 50 50 100 25 100 25 50 Initial Plan Validity in days Lifetime* 180 90 180 30 180 Extension of Plan Validity Through Plan Voucher ** Migration to Other Plan Through Plan Voucher Bonus Period Bonus Period-I 15 Days Bonus Period-I I 165 Days MRC (Minimum Recharge Condition) Rs.200 in every Six Months N/A B-II. Plan Details: Saral Anant Per Second Plan Per Minute Plan General Pyari Jodi Student Special Jai Jawan Roam Free Applicability 2G & 3G (i) Voice Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Sec Rs./Min Rs./Sec Rs./Sec Pulse rate (Seconds) 60 1 60 60 1 60 1 1 Local On-net 0.90 0.01 0.49 0.50 0.010 0.40 0.010 0.012 Local Off-net 0.90 0.012 0.59 0.60 0.012 0.60 0.012 0.015 Reduced call charges on 2 BSNL numbers (Rs./Min) 0.30 0.30 0.30 0.30 0.30 0.30 0.30 STD On-net 1.20 0.012 0.59 0.50 0.010 0.40 0.010 0.012 STD Off-net 1.50 0.012 0.59 0.60 0.012 0.60 0.012 0.015 Reduced call charges on 1 BSNL number (Rs./Min) 0.50 0.30 0.30 0.30 0.30 0.30 0.30 0.30 ISD Call ISD Calls Tariff (Same as for Landline ISD Call Tariff ) Click here >>>> Plan Details: Saral Anant Per Second Plan Per Minute Plan General Pyari Jodi Student Special Jai Jawan Roam Free (ii) Video Call Charges Rs./Min Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Min Rs./Min Rs./Sec Pulse rate (Seconds) 60 1 60 60 60 60 60 1 Local On-net 1.00 0.02 1.00 1.00 1.00 1.00 0.70 0.012 Local Off-net 1.50 0.03 1.50 1.50 1.50 1.50 1.00 0.015 STD On-net 1.00 0.02 1.00 1.00 1.00 1.00 0.70 0.012 STD Off-net 1.50 0.03 1.50 1.50 1.50 1.50 1.00 0.015 Incoming Nil Nil Nil Nil Nil Nil Nil Nil (iii) SMS Local 0.80 0.60 0.60 0.60 0.60 0.05 0.60 0.60 National 1.00 0.70 0.70 0.70 0.70 0.50 0.60 0.70 International 5.00 5.00 5.00 5.00 5.00 3.00 5.00 5.00 Delivery Report Nil Nil Nil Nil Nil Nil Nil Nil Missed Call Alert Free Free Free Free Free Free Free Free (iv) National Roaming (a) Voice Call Rs./Min Rs./Min Rs./Min Rs./Min Rs./Sec Rs./Min Rs./Sec Rs./Sec Pulse rate (Seconds) 60 60 60 60 1 60 1 1 Local On-Net 1.00 1.00 1.00 1.00 0.010 0.60 0.010 0.012 Local Off-Net 1.00 1.00 1.00 1.00 0.012 0.60 0.012 0.015 STD On-Net 1.50 1.50 1.50 1.50 0.010 0.80 0.010 0.012 STD Off-Net 1.50 1.50 1.50 1.50 0.012 0.80 0.010 0.015 Incoming Call 1.00 1.00 1.00 1.00 0.010 0.60 0.012 0# (b) SMS Local SMS 1.00 1.50 1.50 1.50 0.70 0.50 0.60 0.70 National SMS 1.00 1.50 1.50 1.50 0.70 0.50 0.60 0.70 International SMS 5.00 5.00 5.00 5.00 5.00 3.00 5.00 5.00 Incoming SMS Nil Nil Nil Nil Nil Nil Nil Nil Non- P2P SMS (From Home LSA/While Roaming ) 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00 Premium Non- P2P SMS As determined by Content Provider (c) Video Call Rs./Min Rs./Sec Rs./Sec Rs./Sec Rs./Min Rs./Min Rs./Min Rs./Sec Pulse rate (Seconds) 60 1 1 1 60 60 60 1 Local On-net 1.00 0.05 0.05 0.05 1.00 1.00 0.70 0.012 Local Off-net 1.50 0.05 0.05 0.05 1.50 1.50 1.00 0.015 STD On-net 1.00 0.05 0.05 0.05 1.00 1.00 0.70 0.012 STD Off-net 1.50 0.05 0.05 0.05 1.50 1.50 1.00 0.015 Incoming Call 1.00 0.05 0.05 0.05 1.00 1.00 0.70 0#