Showing posts with label FAQ. Show all posts
Showing posts with label FAQ. Show all posts

HOW to CHANGE DEFAULT IVR LANGUAGE BSNL


WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.


Procedure
go to

http://www.bsnlszprepaid.com

 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

click on  Account
   click on IVR Language
                 select the laguage











BSNL F&F Modify Friends and Family Modify


WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.


Procedure
go to

http://www.bsnlszprepaid.com

 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

click on  FRIENDS & family











Save Service Tax Activate BSNL STV through WEB SELF CARE PORTAL

HOW to Activate STV without service Tax
HOW to avoid Service tax on STV


WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.

SUBSCRIBE BSNL STV ONLINE USING MAIN BALANCE
Procedure
go to

http://www.bsnlszprepaid.com

 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

click on  SPECIAL TARIFF VOUCHERS
   select the STVs through combo box, amount will be deducted from main balance
















BSNL How to change Plan online through web without service charge

WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.

Procedure


 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

One is ACCount
    where you can change your plan, recharge, change IVR language
you can see also last Five events of your SIM

Second Tab is Special Tariff Voucher
     where you can see what are the STVs you have already taken
     where you can subcribe for STV amuont will be deducted from main balance









www.bsnlszprepaid.com







SUBSCRIBE BSNL STV ONLINE USING MAIN BALANCE

SUBSCRIBE BSNL STV ONLINE USING MAIN BALANCE
Procedure
go to

http://www.bsnlszprepaid.com

 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

click on  SPECIAL TARIFF VOUCHERS
   select the STVs through combo box, amount will be deducted from main balance











WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.







View your BSNL SIM Last Five Events Calls Through WEB ONLINE

View your BSNL SIM Last Five Events Calls Through WEB
Procedure
go to

http://www.bsnlszprepaid.com

 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

click on  Account
   click on Last Five Events









WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.







Manage Your BSNL SIM through WEB ONLINE

WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.

Procedure


 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

One is ACCount
    where you can change your plan, recharge, change IVR language
you can see also last Five events of your SIM

Second Tab is Special Tariff Voucher
     where you can see what are the STVs you have already taken
     where you can subcribe for STV amuont will be deducted from main balance


bsnlszprepaid 



BSNL Launched new WEB SELF CARE PORTAL where you can recharge, subscribe for STV etc

WEB SELF CARE PORTAL
 A new WEB SELF CARE is developed for our valued Prepaid customers, which is more user friendly and enables the customers to select the plans, STVs etc., by browsing into the pop-up menus with ease.
 The URL address is : http://www.bsnlszprepaid.com

 The amount deducted from cash balance in main account, amount deducted towards activation of STVs/Plan Change is exclusive of ST. This will help the customer to save money. This portal is also having a link to BSNL ITPC Portal with banking gateway. If the customer is not having sufficient cash balance in his account, he can use this link to top-up his prepaid account.

Procedure


 Enter you Mobile Number and click on GET OTP

OTP will be sent to your mobile
enter the OTP
then following page opens
Where three tabs are provided

One is ACCount
    where you can change your plan, recharge, change IVR language
you can see also last Five events of your SIM

Second Tab is Special Tariff Voucher
     where you can see what are the STVs you have already taken
     where you can subcribe for STV amuont will be deducted from main balance












How is 4G Mobile Network Technology different from 3G Technology?

Gone are those days when mobiles were used to make voice calls. In today’s time, one can not only make voice calls through his mobile phone, but also make video calls, send instant messages, pay bills, click photos, record videos, and most of the things that earlier required a laptop or personal computer.
With the passage of time, mobile phones have transformed into smartphones and basic internet connection has transformed into 3G and 4G. People often use either of these two network connections, but hardly know the difference between 3G and 4G, except that of data speed.
Remember those days when you would get G, E, H, etc. signals in your mobile phones? Today, everyone craves for 4G data connection but this evolution from G to 4G has been onerous.
G stands for GPRS, which is the slowest possible speed in any mobile phone. E signifies EDGE or Enhanced Data Rates for GSM Evolution. Some call it enhanced GPRS. The data speed of E is better than G (2G) but lesser than 3G. You can see many people referring to it as 2.5G in India. The 3G or third generation mobile network technology is based on the GSM standards and uses the Universal Mobile Telecommunication System. The average speed of 3G comes around 384 Kbps while the maximum speed can go up to 42 Mbps.
The H sign stands for HSPA, which is an enhanced form of 3G. You can expect a higher data speed than basic 3G in HSPA network.
At present, the Indian telecom sector is going through a transition phase as all the companies are now moving from 3G to 4G to shape up their offerings and data speed. The average speed in 4G is claimed to be around 50 Mbps while the highest speed can go up to 100 Mbps. It follows LTE (Long Term Evolution) standard. The 4G connections based on LTE-A or Long Term Evolution-Advanced standards can offer the highest data speed of up to 1 Gbps. India is far from adapting this standard at present, but countries like US, UK and Japan use LTE-A standard based data connections to power critical projects.

When asked about the major differences between 3G and 4G technology, most of the users are often taken aback. They hardly know any difference between these two except data speed.
Here are a few points that can help them:

First Use

3G technology is the result of backbreaking R&D work done by the International Telecommunication Union during the 1980s. All the standards required for 3G were developed in about 15 years. However, 4G runs on two standards — Mobile WiMAX standard and Long Term Evolution. The Mobile WiMAX standard was first claimed to be used in South Korea in 2007 while LTE was first used in Norway and Sweden in 2009.

Internet Speed

Apart from their emergence, data speed is another major difference between 3G and 4G. The average speed of 3G connection is somewhere around 384 Kbps, while the lowest and highest speeds range between 144 Kbps to 42 Mbps. Indian 3G networks hardly touch the highest speed level.
In the case of 4G, the maximum upload speed (on paper) can go up to 50 Mbps while the downloading speed (on paper) can touch 100 Mbps. 4G connections based on LTE-A standards can touch the maximum downloading speed of 1 Gbps.

Network Standards

3G networks follow UMTS or Universal Mobile Telecommunications System standard, while 4G runs on LTE (Long Term Evolution) and LTE-A (Long Term Evolution Advanced).

Switching Technique

3G networks use packet switching technique while 4G networks use Packet Switching along with message switching. Packet Switching is a method used for digital networking communications. It groups the entire transmitted data into different blocks called packets, which are then transmitted by a medium that can be shared by more than one simultaneous communication session.

Network Architecture

Network architecture used in 3G connections is based on cells. When it comes to 4G connections, the network architecture is based on integration of WLAN and WAN.

Frequency Band

3G is deployed on 850/900/1700/1900/2100 MHz bands while 4G services can be deployed on any of the 44 frequency bands identified by ITU.

Reach

Companies have just begun rolling out 4G in India; hence, its reach is not as much as the 3G network. However, telcos like Bharti Airtel and Reliance are trying their best to make 4G available in all parts of the country.

Services and Applications

3G covers CDMA 2000, UMTS, EDGE, etc. while 4G covers Wimax2 and LTE-Advance.

FEC (Forward Error Correction)

All the 3G connections use Turbo codes for the error correction while 4G connections use Concatenated codes. This is the main reason why 4G offers flawless communication experience as compared to 3G connections.
These are some of the major differences between 3G and 4G network technologies. However, one can figure out many more differences based on his/her personal use and experience.

BSNL DOP Mobile Money Transfer FAQ

OVERVIEW
DOP Mobile Money Transfer is a service that enables instant money transfer from one place to another place using mobile, through Indian post offices. The consumer just needs to have a mobile while the actual transmission of the money is initiated by the Postal Assistant, using his/her special handset. The process for money transfer is very simple to understand and follow. The remitter (sender) can submit money (Cash In) at any of the covered post office and automatically, the amount is transferred to a central position, which can be collected by recipient customer (Cash Out) from any of the covered Post offices. As soon as the Cash in happens, both the sender and the recipient get a SMS on their mobile phones. The sender gets a Transaction ID and a Six (6) digit secret code in the SMS while the Recipient only gets the Transaction ID. Recipient can claim the money from any of the covered Post Offices by showing the Transaction ID that he receives on his mobile in the SMS and the Secret code, which he gets from the sender. In order to make process smooth and convenient, a notification sms is being sent to remitter as well as to recipient regarding transaction irrespective of their telecom operator.

 For this initiative, India's pioneer and largest communication service provider (CSP), BSNL will provide mobile connections to DOP’s designated officials and BSNL will bring Global technology for Mobile Money Transfer. Each Post office shall be provided with a mobile handset with pre loaded application by BSNL’s technology partner M/s Maverick Mobile Solutions.
WORKPROCESS
DOP money remittance is a mobile application that enables us with immediate money transfer from one place to another place using mobile, through Indian post offices. The process for money transfer is very simple to understand and follow. For this initiative, India's oldest and largest communication service provider (CSP), BSNL will provide mobile connections to DOP̢۪s designated officials and BSNL will bring Global technology for Mobile Money Transfer.
Q: In how much time money can be collected at the destination post office?
As soon as the recipient receives a notification sms with transaction Id and secret code from the sender, he/she can collect money at destination post office.
Q: Do I need to go to a specific Post Office to get the money?
You can go to any covered post office for Cash Out. It is not necessary to go to a particular post office. All you need to have is the Transaction ID and the Secret Code.
Q: What is the maximum limit for one transaction in one day?
No limit on the number of transactions. However the minimum amount is 1,000 rupees while the maximum is 10,000 rupees.
Q: Is there any transaction charges, if yes what are those?
As following:-
SlabsFee (Rs.)Tax (Rs.)
1000 - 1500406
1501 - 50007010
5001 - 1000010014
Q: What if the sender/ the recipient does not receive sms notification?
The sender must inform to the Cash In postal assistant regarding this so that he/ she will resend the same.
Q: In how many days the recipient must collect money at destination post office?
The recipient must collect money within 14 days of transaction.
Q: What would happen with the money, in case the recipient does not collect it in predefined time?
In case the recipient does not Cash Out the amount within 14 days, the amount is sent back to the sender and a ‘Cash In reversal’ SMS with new transaction-id will be sent to remitter. The remitter can withdraw money within 7 days (prescribed) after this SMS.
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