FAQ on BSNL LIVE and BSNL STREAMING SERVICES
Question 1 . What is BSNL LiVE?
‘BSNL LiVE’, a Mobile Portal, is a one stop shop for all your Information,
Entertainment, and Communication related requirements. ‘BSNL LiVE’ is your window
to a wide array of services that range from hands on access to Videos On Demand that
include Bollywood, Astrology, Recipes/ Cookery, Entertainment, Cricket, Comics/
Animation, Movies and Trailers, Music, Multimedia games, Wallpapers of your choice of
tones/tunes , Games on demand, download exciting Videos clips games, songs and
personalize your mobile phone with wallpapers and ringtones of your choice and enjoy a
host of Value Added Services,
If your phone already has BSNL LiVE access settings BSNL LiVE is available at
http://bsnllive.in. Alternatively you can get a WAP push URL of BSNLive by sending a
sms with Keyword ‘BSNL LiVE’ to 51010
Question 2. How can I get BSNL LiVE Settings?
Before accessing ‘BSNL LiVE’ you must ensure you have the appropriate settings on
your mobile. You may get these settings in following ways:
1. You can also request for the settings by sending MAKE space MODEL of
your handset to 58355 by SMS e.g. Nokia space N79 to 58355 . After you
send the SMS you will in response get several settings on your handset viz.
‘BSNL LiVE', ‘bsnlstream' etc.
2. You can send the settings yourself to your phone by visiting :
• WEST ZONE – http://210.212.179.183/msp/html/
• NORTH ZONE – http://218.248.65.83:8081/msp/html/
• EAST ZONE – http://218.248.71.14/msp/html/
• SOUTH ZONE – http://218.248.72.246/msp/html/
a) Log-in using your mobile number as 9194XXXXXXXX (replace xxxx..
with your number) and click login.
b) Go to device management tab
c) Select your phone vendor and Phone Model
d) Then click the “Configure my phone” Button
3. You may also call BSNL Customer Care Center to get the settings
BSNL Mobile all India Helpline
*Number(Toll Free):- '1800 180 1503' or '1503'
Once you get all the settings, you have to save all of them. Out of these several
settings the one pertaining to ‘BSNL LiVE' (will appear as ‘BSNL LiVE'), should be
saved as default.
Some Common settings for the Main Makes are as below:
Nokia handset
BSNL LiVE:
Goto web ->Press Options->Select Settings->Select General->Select the Access
Point as BSNL LiVE as default. Thereafter whenever you want to access ‘BSNL
LiVE' you click on your Web browser in your mobile; ask the Connecting Via
‘BSNL LiVE' will be visible to you and clicking on it will lead you to the
Welcome page.
BSNLStream:
Goto Application->Select Real Player -> Select Options->Select
SetingsSettings ->Select Network->Select streaming ->Default Access point
Name as ‘bsnlstream') will also be selected in your mobile for Watching the
Video On Demand e.g. Hello TV, Mobisode , Video Songs.etc
Samsung Handset
BSNL LiVE:
Choose “Main Menu”-> Select “Browser” icon -> Select “Settings” icon -> Select
“Internet Profiles” -> Select Radio button to BSNL LiVE
BSNLStream:
Choose “Main Menu” Choose “Settings” Choose “Application” Choose
“Application Settings” Choose “Media Player” Choose “Settings”
Choose “VOD settings” Change the default Access Point to “bsnlstream”
Sony Ericsson Handset
BSNL LiVE:
Choose “Main Menu” Select “Settings” iconSelect “connections”
iconSelect “Internet Settings” Select “Internet Profiles” Select Radio
button to BSNL LiVE
BSNLStream:
Choose “Main Menu” Choose “Settings” Choose “Phone” Choose
“Application Settings” Choose “Media Player” Choose “Streaming”
Choose “Network” Change the default Access Point to “bsnlstream”.
Question 3. What are the services which I can look for in BSNL LiVE?
BSNL LiVE has designed an array of services to aptly quench your daily requirements.
• Hello TV: A Live TV service which offers more than 50 channels on your
mobile. This service is available for both 2g and 3g users with compatible
handsets. With hello TV you can now watch Live TV on your mobile anywhere
anytime.
• Movies : Movies will be streamed on demand i.e. the content will be played in
real time on your mobile from ‘BSNL LiVE' directly without first getting stored.
• Videos: Video clips of 3-5 minutes (approx.) on an average are available on
demand. You can choose videos and download from the available huge library of
content at ‘BSNL LiVE'. The categories of content varies from astrology, recipes/
cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies
and Movie trailers, Music, Multimedia games and wallpapers, and other different
tones/tunes . In addition to the above, more and more categories of video clips
will be added to suit every taste and choice.
• Music: Full track song download: You can download full track audio songs of
your choice through ‘BSNL LiVE'.
• Games: Various Categories of Games viz . Regular (Simple & premium) and
branded multiplayer games are available. You will be able to view games that are
compatible with your handsets, thus you need not to worry about compatibility of
games. You would be required to pay the charges at the time of downloading a
game.
• Wallpapers, Ringtones & Comics are other exciting services offered by BSNL
LiVE.
• SBI mobile banking One can also download and access mobile banking
application i.e SBI FreedoM.
• Popular links of social networking sites Facebook, Orkut and MIG 33 are also
available in the BSNL Live.
Access to above services is recommended for 3G Subscribers for better experience but
other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used /
downloaded by all the GSM subscribers.
Question 4 . How can I access BSNL LiVE?
Before accessing ‘BSNL LiVE’ you must ensure you have the appropriate
settings on your mobile. You may get these settings in following ways:
• All the settings required to access ‘BSNL LiVE' & availing different services
on ‘BSNL LiVE', will be pushed to your handset by BSNL.
• You can also ask for the settings by sending MAKE space MODEL of your
handset to 58355 by SMS e.g. Nokia N79 to 58355 . After you send the SMS
you will in response get several settings on your handset viz. ‘BSNL LiVE',
‘bsnlstream' etc.
• You may also call BSNL Customer Care Center (1503) to know the settings.
Once you get all the settings, you have to save all of them. Out of these several
settings the one pertaining to ‘BSNL LiVE’ (will appear as ‘bsnllive'), should
be saved as default.
Question 5. I tried the setting through SMS and Website but it didn’t work.
How do I manually configure the “BSNL LiVE” setting?
Manual setting for “bsnllive” & “bsnlstream” are as follows:
Setting Type
GPRS WAP
(Settings Required for
Accessing BSNL LiVE
Portal)
GPRS STREAM
(Settings Required to Watch
HelloTV, Movies and other
Streaming content)
Connection Name BSNL LIVE BSNLSTREAM
Data Bearer GPRS GPRS
Access Point Name (APN) BSNL LiVE bsnlstream
User Name Nil Nil
Prompt Password No No
Password Nil Nil
Authentication Normal Normal
Homepage http://bsnllive.in
Phone IP Address Automatic Automatic
Name Server Automatic Automatic
Proxy Serv. Address 10.220.67.131 None
Proxy Port Number 8080
Question 6. How do I get BSNL LiVE bookmark on my mobile.
Send “bsnlive” to 51010 to get the BSNL LiVE bookmark and TV to 51010 to get the
live mobile TV bookmark.
Question 7 . Do all handsets support BSNL LiVE & BSNLStream?
• Any handset with WAP 1.2 browsing capability can be used to access
‘BSNL LiVE' Portal.
• For BSNL Stream The hand set should be able to support RTSP streaming (video
player supported).
Question 8 . Can I use any phone handset to use BSNL LiVE service?
Yes, if your handset is GPRS capable and activated for GPRS service. However,
only services compatible to your handset will be visible to you. And in case of
watching Hello TV/Movies you need a video player supported handset.
Question 9. Do I need to have a 3G connection for accessing BSNL LiVE and
availing services like Video on Demand, Movies streaming, Live TV (Hello TV)
streaming Games, Full track download?
‘BSNL LiVE' can be accessed by all GSM (2.5 G and 3G) subscribers. However
the Hello TV, videos, movies and full track songs and multiplayer games are
heavy on data and to access these services you need to have a 3G connection,
else your experience will be greatly reduced and the downloads for audio and
video clips will take longer time.
Question 10. Is there any other specific requirement to watch LIVE TV (Hello
TV) on user handset?
Your handset must have "BSNL Stream" setting & it should be Video player
supported.
Question 11. How to watch Hello TV (Live TV) channels on BSNL LiVE?
All you need is a GPRS enabled handset that is capable of playing video clips,
Go to BSNL LiVE home page, Click Hello TV & subscribe for Single channel pack
or Combo Pack offer.
Before going to the Browser ensure the BSNLStream settings are installed in
your handset
Question 12. What is a single channel Pack & Combo Pack Offer?
These are two Plans a user can choose. Single channel Pack is available on
daily, weekly and monthly plan of a single channel subscription for Rs.10,
Rs.20, Rs.30/50 respectively.
Combo Pack is a combination of 30 channels for just Rs.150.
Question 13. What are the different channels we can watch on Hello TV?
Hello TV offers you an exciting assortment of over 50 channels that range from
News to Entertainment, movies to music in addition to channels according to
your regional preferences.
Some of the channels available are listed below. Please note that regional
channels are available in relevant regions only. Also note that this list is
indicative only. Please visit BSNL LiVE portal for a detailed of channels
available in your zone.
Star News Manoranjan TV
Aaj Tak 24 Ghanta
DD Sports ETV Bangla
CNBC Awaaz ETV Oriya
CNN IBN Star Mazha
ZOOM Mi Marathi
B4U Movies TV 5 Telugu
B4U Music Sakshi TV
Times NOW Raj News Telugu
ETC Punjabi Vissa
Mahuaa SS Music
UTV Bindaas Raj Music
Sahara One Raj Music Kannada
Sahara Filmy Gemini Music
Sahara Samay Udaya TV
PTC Udaya Movies
ETV Bihar Sangeet Bhojpuri
Question 14. What is Video on Demand and how will I be charged for the
video I choose?
Video on Demand allows you to choose your favorite video clips out of hundreds
available on ‘BSNL LiVE'. The price of an individual Video will be based on its type and
it may vary from one video to another. The price of individual videos range from Rs.5/-
to Rs. 20/- while a full length movie is priced at Rs. 40/-.
For each video the price will be displayed when you click on it to purchase. You will
have to agree to the price of the video before the video download begins. But the
deduction from your account will happen only after a successful download.
Question 15. What is Welcome Screen and Main Menu?
This is home page of ‘BSNL LiVE' which is as below:
Question 16. How is BSNL LiVE WAP portal different from other WAP
portals?
BSNL LiVE is the first 3G WAP portal that offers features that are not available
on any other WAP Portal. Features and services like Live TV direct streaming,
Movie on Demand, Unlimited 3G Games, Full length Audios, Video on
Demand, Ringtones-True-tones & Poly-tones make BSNL LiVE completely
unique.
Question 17. Are there any special Offers available on BSNL LiVE & Do we
get new content on Festivals/Occasions?
Special offers like wallpapers @ Rs5, Audios @ Rs5, Games @Rs 35, Video on
demand @ Rs 10 are available during the festive season. A regular and
consistent update by the BSNL team allows you to access content that is fresh
and the latest.
Some Zones are shown in the following screen shot:
Question 18. How can I use these services/how can I download a song, video
or a wallpaper ?
Process for downloading is similar for all categories and are self explanatory
on ‘BSNL LiVE'. For your reference it has been explained here pictorially for
videos:
• It is the home page view; now click on the link you wish to explore. In this
case videos.
• The above click opens the category view within Videos. Based on your
interest you can explore further. For example you move to Bollywood videos
category.
• This list gives you various contents grouped under the Bollywood video
section. You need to choose one video out of many.
• Once you click on a video it opens a dedicated page to the selected content.
You click on the Buy tab.
• ‘A click on the ‘Buy’ tab displays the price of the content. By clicking on the
download link you finally give your consent to buy the content and content
download starts. Once the download is complete the amount is deducted.
Flow is indicated in the following page:
Question 19. Where can I get the list of Games & Music available for
download ?
On ‘bsnlive' Welcome WAP page you will find categories for Music and Games.
Clicking on any one of these will provide you with the list of games or music
which are compatible with your handset and is available for download.
Question 20. What is a video/movie streaming? How it is different from
video clips download?
Streaming video/movie is content sent in compressed form over the Internet
in a continuous stream and displayed to you on your mobile device in real
time without getting stored in your mobile. The streaming content (Movie)
can be viewed in a fixed time window i.e. whenever it is being streamed;
whereas a downloaded video can be viewed at any point of time after
download and any number of times.
For a streaming movie you have to remain connected to the network during
the playtime of the movie. Streaming is good to view large video files as the
same cannot be stored on the available limited memory of mobile. In case of
streaming the content charges shall be deducted at the start of streaming.
Question 21. Do I need to view the full movie at a stretch or am I allowed to
take breaks ?
The movies are streaming content; which is not allowed to be downloaded.
For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30
minutes each. You can view one part at a time by clicking on each part of
movie one by one. However you should finish viewing all parts of the movie in
specified allotted time which is 48 hours at present. The charges of the movie
will be deducted only once, at the start of first part. It is not necessary to
watch the parts sequentially. These parts can be viewed randomly and also
repeatedly in the allotted time.
Question 22. What are the advantages of using BSNL LiVE?
You get an access to the latest and best collection of a complete range of
categories, be it videos or tones, movies or music and devotional too.
Question 23. Is BSNL LiVE available on both post paid and prepaid ?
The service is available to all GSM (2.5 G & 3G) subscribers of BSNL whether
Postpaid or prepaid.
Question 24. What if I receive a call or an SMS while a download is in
process?
When one receives a call or an SMS during the download/streaming following
happens:
• In case of Streaming
2G subscriber – Session breaks. Subscriber will have to start the streaming
from beginning
3G subscriber – Streaming pauses and resumes after the call/SMS
• In case of Video on demand
2G subscriber – Download pauses and resumes after the call/SMS
3G subscriber - Download pauses and resumes after the call/SMS
Question 25. What if my GPRS connectivity breaks at any point while using
BSNL LiVE services ?
If the GPRS connectivity breaks at anytime during executing any operation
then an appropriate error message such as ‘Network Connection Failed' will
be displayed and you will be prompted to ‘Try again'.
Question 26. What if my phone gets switched off or I move out of the
network area or I move from 3G area to 2.5 G area during download from
BSNL LiVE?
Until you have a successful download no money is deducted from your
account. In such a situation when you come back into the network area, you
can retry for your content. If you move from 3G area to 2.5G area the
download speed will reduce to the speed of a 2.5 G network. Download/
streaming continuity is defined in Question no. 17. In case of partial
download/streaming the surfing/download charges shall be applicable.
Question 27. I have downloaded a song/video/wallpaper but I am not able
to find it in my mobile or it is not opening?
For any issue as such please contact BSNL Customer Care Center. The call
centre staff will help you with a solution for your issue in a minimum possible
time.
Download file association and download of file into device handsets can
sometime be saved to a folder which the user has previously moved his files to
or downloaded content into.
Question 28. What happens if I lose my phone or if I change my mobile
handset/device ?
You can start using the services as soon as you buy your new handset, new
SIM and your handset is configured for GPRS & ‘BSNL LiVE'.
Question 29. What are the charges for services at BSNL LiVE?
Whenever you want to buy/download any content the price will be displayed
informing you about the same before you buy. The surfing/download charges
for the content will be separate and as per your data plan.
CONTENT PRICE
MOVIES OF ALL GENRES (FULL LENGTH) Rs. 40 PER MOVIE
SONGS DOWNLOAD (FULL TRACK MUSIC) Rs. 15 PER SONG
GAMES (SINGLE PLAYER AND BRANDED
MULTIPLAYER)
BASIC – Rs.35 PER DOWNLOAD
PREMIUM – Rs. 50 PER DOWNLOAD
BRANDED / MULTIPLAYER – RS. 100 PER
DOWNLOAD
WALL PAPERS & SCREENSAVERS Rs. 10
HELLO TV (LiVE TV) Rs. 10 PER DAY PER CHANNEL
Rs. 20 PER WEEK PER CHANNEL
Rs. 30 PER MONTH PER BASIC CHANNEL
Rs. 50PER MONTH PER PREMIUM CHANNEL
Rs. 149 PER MONTH – BOUQUET/COMBO PACK
OF 30 CHANNELS
MOVIE STREAMING BUNDLE Rs. 99 FOR BUNDLE OF 3 MOVIES
RINGTONES
A. POLYTONE Rs. 10 PER TONE
B. TRUETONE Rs. 15 PER TONE
COMICS Rs. 10 per day
VIDEO ON DEMAND Rs. 20 PER CLIP /
MOVIE BASED ZONE
A. FILM BUNDLE
(a) PREMIUM Rs. 99
(b) REGULAR Rs. 49
B. ALBUM BUNDLE ( FULL ALBUM
DOWNLOAD)
Rs. 75
SUPER SAVER PACK -DISCOUNT ZONE
A. TOP 5 SONGS Rs. 20 FOR BUNDLE OF TOP 5 SONGS
B. BOLLYWOOD VIDEO Rs. 5/10 PER CLIP
C. SINGLE MOVIE Rs. 25 PER MOVIE
Question 30. Are there any charges for surfing on BSNL LiVE?
Yes, the data surfing/download charges will be applicable as per your
subscribed data plan.
Question 31. Can I use BSNL LiVE while on roaming?
Yes you can use ‘BSNL LiVE' while on roaming as long as you have an access to
a 3G or a GPRS network without any change in the gprs/3G settings
Question 32. How can I unsubscribe any or all of the services using ‘BSNL
LiVE'?
You can view your subscriptions through ‘MyPage' option on ‘BSNL LiVE'. To
unsubscribe any Value Added Service you will have to click on the individual
subscribed service and choose the ‘unsubscribe' option. However it is
recommended that you benefit from the pack till the validity of the
subscription ends as the subscription will not automatically renew unless you
purchase a new pack again.
Question 33. Is it a must to have 3G connection to avail the services
mentioned above?
3G Connection is advisable to experience Video on Demand, Movie streaming,
Full track song download and multiplayer games as 3G will help in better
browsing and better user experience. So why wait? Migrate to 3G to now and
experience the thrill.
Question 34. Will I face any problem of settings in case I want to go for any
of the services?
There are no settings required for these services except Hello TV where you
need ‘bsnlstream’ setting You just need to subscribe to GPRS/3G Service and
ensure appropriate GPRS/3G settings are on your handset. .( Detailed steps
given in FAQ no.12.)
Question 35. What are the handsets supported by BSNL LiVE Services?
The handset should be capable of accessing WAP/GPRS enabled services. For
videos, the handset should support video protocols like RTP and have an
inbuilt real player.
Some of the services (videos/ Games etc.) will not be visible to you if your
handset is not capable of supporting these services. Only those services which
are supported by your handset will be visible to you from ‘BSNL LiVE'.
Question 36. What are the services suitable and recommended to me if I am
a 2G subscriber?
You may use services like Hello TV & movies however the streaming speed
may not be good and services which are not video intensive like ring tones,
wall papers, simple games, etc are very good for 2g subscribers.
Question 37. What is the difference between BSNL LiVE and SAFARI/GALAXY
portals of BSNL?
While the SAFARI/GALAXY portal provides only the content suitable for 2G /
2.5G subscribers viz. ring tones, wall paper, simple games etc. ‘BSNL LiVE' will
provide additional contents suitable for 3G subscribers viz. more than 50 Live
TV channels streaming , Movies, Video on demand, Video streaming,
Multiplayer Games, Full track music downloads etc.
Question 38. How do I reach BSNL Customer care?
You can reach BSNL Customer care at
Zone Toll Free Other
North 1800-180-1503 094160-24-365
East 1800-180-1503 094340-24-365
West 1800-180-1503 094220-24-365
South 1800-180-1503 094000-24-365
No comments :
Post a Comment