SELFCARE - New Menu based short code: *123# 
                                      
                                      
                                      
                                      
                                      
| Feature | Menu No. | Sub-Menu | Sub menu List | Direct Short codes | 
|---|---|---|---|---|
| For Balance Enquiry | 1 | No | -- | *123*1# | 
| Scratch Card Recharge | 2 | No | -- | *123*(ScratchCardPin)# | 
| Current Tariff Plan | 3 | No | -- | *123*3# | 
| Tariff plan change | 4 | No | -- | --- | 
| STV menu (STV Subscribe,STV Enquiry) | 5 | Yes | STV Subscribe: 1 | --- | 
| STV Enquiry: 2 | *123*5# | |||
| Friends and Family menu $$ | 6 | Yes | View: 1 | For F&F View: *123*12# | 
| Add: 2 | To Add: *123*7*<mobile no.># | |||
| Modify: 3 | To modify: *123*10*<old no.>*<new no># | |||
| 
Others menu:  View Last 5 Calls, Change Tariff Plan, Third Party Recharge  | 
7 | Yes | View Last 5 Call: 1 | View Last 5 Calls: *123*9# | 
| Change Tariff Plan: 2 | --- | |||
| Third Party Recharge: 3 | *123*18*<MSISDN>*<Act.code># | |||
| $$ Enter LL no. prefix with 0& mobile no. without 91 | ||||
| SELFCARE - New selfcare short code: 123 | 
|---|
| Feature | SMS format | Example | 
|---|---|---|
| Balance Enquiry | BAL | |
| Scratch Card Recharge | SCR<space><activation code> | SCR 1238973737383333 | 
| Enquire currently active STVs in a no. | STVINFO | |
| To check Data STVs | STVHLP<space>(Bundle Group) | STVHLP DATA | 
| To check voice STVs | STVHLP VOICE | |
| To check ISD STVs | STVHLP ISD | |
| To check Combo STVs | STVHLP COMBO | |
| To check roaming STVs | STVHLP ROAM | |
| To check SMS STVs | STVHLP SMS | |
| To subscribe an STV | STVSUB<space>(Bundle Id) | STVSUB CTDDATA98 | 
| View Last 5 call history | HISTORY | |
| View F& F nos. currently active | FNFVIEW | |
| Modify current F& F nos. | FNFMOD<space><Old_MSISDN><space> <New_MSISDN> | FNFMOD 8901569187 8901610005 | 
| Add new F& F number | FNFADD<space><MSISDN> to add FnF, | FNFADD 8901569197 | 
| Add new F& F number (Jai Jawan) | PMJADD<space><MSISDN> | PMJADD 8902211454 | 
| Current Tariff Plan active | CTP | |
| All Tariff Plan list | LTP | |
| Changeing Tariff Plan | MTP<space><New_Tariff_Plan> | MTP PERSEC | 
| Third Party Recharge | TPR<space><destination MSISDN><space><Scratch card code> | TPR 8901610005 389283922999998 | 
| SELFCARE - ISD Selfcare short code: 123 | 
|---|
| Feature | SMS format | 
|---|---|
| To activate ISD facility | ACTISD<space>YES | 
| To stop/deactivate ISD facility | ACTISD<space>NO | 
BSNL rencetly updated their Selfcare portal by adding advanced features and benefits to manage all bsnl customer accounts at one stop
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