BSNL introduces New Online Complaint Portal For
Mobile, Broadband and Landline Customers
BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has
been introduced right from the Corporate Office to Telecom circles /SSA levels. The
operator claims that now Circle Level and Corporate Level team will monitor all the
complaints to resolve the issue within a specific time-frame.
How to use BSNL Online Complaint Portal / Public Grievances (PG) System :
1. First you need to Book you complaints at BSNL have Toll Free Number
198, 1500, 1503, 1504 & 12727 which can be accessed from any BSNL phone toll free.
2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials
are not resolving the problem then there is way to bring your problem to higher level by
registering complains at BSNL Public Grievances (PG) Complaints Website
BSNL Subscriber can register the Online complains on website :
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp select Telecom Circle or State, Fill
Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention
Grievance in Brief and submit it. You will get One ID, Note it for future reference.
Mobile, Broadband and Landline Customers
BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has
been introduced right from the Corporate Office to Telecom circles /SSA levels. The
operator claims that now Circle Level and Corporate Level team will monitor all the
complaints to resolve the issue within a specific time-frame.
How to use BSNL Online Complaint Portal / Public Grievances (PG) System :
1. First you need to Book you complaints at BSNL have Toll Free Number
198, 1500, 1503, 1504 & 12727 which can be accessed from any BSNL phone toll free.
2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials
are not resolving the problem then there is way to bring your problem to higher level by
registering complains at BSNL Public Grievances (PG) Complaints Website
BSNL Subscriber can register the Online complains on website :
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp select Telecom Circle or State, Fill
Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention
Grievance in Brief and submit it. You will get One ID, Note it for future reference.
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