Telecom regulator Trai said inactive mobile connections of prepaid customers cannot be deactivated if they have a minimum balance of Rs 20 in their account and the time period for considering 'inactive' has been set at 90 days.
Announcing an amendment to a regulation for protecting consumers, Telecom Regulatory Authority of India (Trai) said: "There shall be no deactivation if the balance in prepaid consumer account is Rs 20 or more."
"The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days," Trai said.
As per amended regulations, telecom operator will have to provide facility to prepaid to reactivate numbers by paying reasonable amount.
"A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number," Trai added.
No comments :
Post a Comment