BSNL has signed an agreement with M/s Pantel Technologies Pvt Ltd for sale of PTPL TPADs
bundled with BSNL SIM Cards.M/s PTPL has launched four TPADs models (IS701R, PS703C,
and WS704C&WS802C).
It is hereby conveyed for the Configuration of 2G-3G data plans for Pantel (PTPL)
computing products in 2G/3G Prepaid mobile services in chennai Telephones with effect
from 30-05-2012. The details are given below: -
Start up kit: SIM Free of Cost. (Promotional offer upto 30.06.2012)
Name: 2G-PTPL Plan Voucher:
Name: 3G-PTPL Plan Voucher:
Note : (1) The following STVs will be bundled with free SIMs at the time of sale of TPAD
with free data usage as mentioned below; however SIMs will be created only on making
address entry/CAF and then Plan Voucher is to be applied.
STVs:
* MRP is inclusive of service Tax @ 12.36%.
Note : (2) Regular 2G GPRS/3G Data STVs and /iPAD data STVs are NOT APPLICABLE for the
above two plans.
M/s PTPL will include the 2G Data plan of Rs.251 in the MRP of bundled product
TPAD IS701R&PS703C and 3G Data plan of Rs.749/- in the MRP of bundled product
TPAD WS704C&WS802C.
Promotional offer i.e.,price of 2G&3G Data plans(STVs) will be inclusive in MRP of TPADs
offered by PANTEL Vendor is only upto 30.06.2012.
Plan voucher has to be purchased by customer separately.
Ø TPADs are sold and preloaded SIMs are activated by Pantel Vendor.
Ø The eligible data usage (2G as well as 3G) will be set in IN, only on applying the
Plan voucher by the customer through CTopUp & also the Plan validity and the data
usage validity will be set accordingly.
Ø In any case, if a number is created under 2G PTPL Plan, he will be allowed only to
use 2G PTPL Plan voucher and he will not be allowed to migrate 3G PTPL Plan and vice
versa. Further, 2G DATA STV will be allowed only for 2G PTPL Plan and 3G DATA
STV will be allowed only for 3G PTPL Plan.
Ø The customer can choose to use the respective STV through CTOPUP also again to
get free data usage; however, the validity will be from the date of activation only.
The unused free data usage – if any, will be carried forward.
Ø The customer can browse the net @ Rs.0.04/10Kpbs using the balance amount in
his account, if free data usage is exhausted; for which existing TUs are allowed for these
plans.
Ø Customer has to use only the respective plan voucher through CTOPUP
( i.e. either Rs.32 or Rs.52) to increase the plan validity.
Ø All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans
are allowed except 2G GPRS Boosters/3G DATA STVs/i-PAD STVs.
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BSNL Introduction of 2G&3G data plans for Pantel Computing products.
BSNL 1100 Voucher
On the occasion of Festival season is hereby offered Extra usage value on following Topup / Flexi Topup / C-Topup Voucher under prepaid mobile servicesfor 14 days from18.12.2012 to 31.12.2012.
| Sl.NO. |
MRP of Topup Voucher/C Topup
| Usage Value offered with Topup Voucher |
| 1. | 1100 | 1100 |
BSNL Complaint Booking and Service Request mechanism
1.1 Objectives
Mobile Number and Email ID Registration:
BSNL subscribers are required to register their mobile number and email id at the time of request for service in the CAF form filled and signed by them. This authorises BSNL to communicate with them and provide them a host of self care services on their registered mobile number or email address. In order to enable customers to keep their contact information updated without visiting the CSC, mobile number and / or email id registrations (including changes) are to be now to be offered via SMS. CDR would then carry all correspondence from / to these mobile and email only.
Landline and Broadband Fault Booking:
Customers can currently book their Landline and Broadband faults by calling the CSC or by dialling into the IVR. This functionality is now being enabled via the SMS channel as part of this initiative.
Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number (associated with the broadband in case of a broadband fault) on which fault is to be booked. A response message is then sent back to the customer on the customers registered mobile with the docket number created.
Bill Enquiry:
Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number or the billing account number. Message will then be processed as above and bill details will be sent back to the registered mobile.
HELP keyword:
Customers can get the format of a keyword by sending HELP to the designated short code. On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.
LIST keyword:
Customers can get the list of enabled keywords in the CSMS gateway by sending LIST to the designated short code. On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.
Send the SMS to 53334 to Utilize the above services in BSNL CDR .
1.1 Mobile Number Registration
I. To Register Mobile Number, follow the steps below.
Send the SMS to 53334 in the following format from the mobile number that should be registered:
REG<space><STD Code-Telephone No><space><Customer Id>
OR
REG<space><STD Code-Telephone No><space><Billing Account Number>
If the SMS is received with valid inputs as per above format , CRM registers the Mobile Number against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.
1.2 Mobile Number and Email ID Registration
< As on 4-Jan-2011 , Email Registration is not enabled by SMSC due to special character issue. Email Registration is not enabled as on 4-Jan-2011 >
I. To Register Mobile Number and Email Id together, follow the steps below.
Send the SMS to 53334 in the following format from the mobile number that should be registered. Email id is optional. The below SMS can be sent with out the Email address also.:-
REG<space><STD Code-Telephone No><space><Customer Id><space><Email Address>
OR
REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Address>
If the SMS is through, CRM registers the Mobile Number and Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.
II. To Register only Email Id, follow the steps below:
Send the SMS from the registered mobile number to 53334 in the following format from the registered mobile number:-
EMAIL<space><STD Code-Telephone No><space><Email Address>
If the SMS is through, CRM registers Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.
Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.
1.3 Landline and Broadband Fault Booking
Send the SMS to 53334 in the following format from the registered mobile number:-
FLT<space><STD Code-Telephone No>
If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “Phone Dead”. On closure of the ticket, an acknowledgement is sent to the mobile number.
II. To log a Broadband related complaint, follow the steps below:
Send the SMS to 53334 in the following format from the registered mobile number:-
BFT<space><STD Code-Telephone No>
If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “BB Completely out of order”. On closure of the ticket, an acknowledgement is sent to the mobile number.
Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.
1.4 Bill Enquiry
Send the SMS to 53334 in the following format from the mobile number that should be registered:-
BILL<space><STD Code-Telephone No>
OR
BILL<space>< Billing Account Number>
If the SMS is through, CRM acknowledges the customer with the latest invoice number, invoice amount and the payment due date.
Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.
1.5 HELP keyword
Send the SMS to 53334 in the following format to get the format of a keyword:-
HELP<space><keyword>
On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.
1.6 LIST keyword
Send the SMS to 53334 in the following format to get the list of enabled keywords in the CSMS gateway:-
LIST
On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.
BSNL Chennai Circle Rationalization of tariff and introduction of Combo Vouchers under 2G & 3G prepaid mobile services
BSNL Chennai Telephones has implemented rationalization of tariff and introduction of
Combo Vouchers under 2G & 3G prepaid mobile services. The details are given below:-
(i) 3G Data Combo Voucher ( Thru’ CTOP-UP only)
· UV-Usage value
(i) Voice Combo Voucher ( thru’ CTOP-UP and SMS)
as per plan whichever is more is applicable. Both Local and National SMS (iv) All Feature COMBO STV ( for 2G Only) thru SMS only
i) Voice STV with MRP of Rs.61 for Local Any Network Call @ Rs.0.30/Min has been withdrawn both through CTOP-UP and SMS. ii) Volume based SMS STVs Rs.21 (1000 Local SMS), Rs.36 (1000 Local + 500 National SMS), Rs.56 (2000 Local +1000 National SMS) and Rs.14 (Local & National SMS @ Rs.0.05/SMS) are withdrawn both through CTOP-UP and SMS (vi) Revision of SMS Charges
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