BSNL EMAIL CRM TOOL AUTOMATED INWARD ROUTING (AIR)
AUTOMATED INWARD ROUTING (AIR)
A SUPPORT MANAGEMENT TOOL
- Now you can easily manage your Customer Care/ Support/ BPO teams through XGen AIR. Through AIR, have automated rules set to allow one email id of the organization being served by multiple agents with strict rules and responsibilities assigned to each agent automatically. Let AIR take care of load balancing and email tracking. Monitor performance of each agent through Admin reports. Manage all this and much more and that too without any extra ticketing system. At any time you may enable your account(s) with AIR Facility, Note that subscriptions upgrades are billed as per the package you opt.
Take further info for this section from here:
XGenPlus TUTORIAL:
Support Management Tool for BPOs/KPOs, Customer Care & Support - AIR
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