1. Are you a subscriber? And do you wish to block commercial
communications? You can register your preference with your Service
Provider either by way of voice call or SMS. In either case, you can do so
by accessing the number 1909. Please note that this number is Toll
Free, which means that the call you make or the SMS you send to this
number will not be charged.
2. In blocking the commercial communication, you have two choices. You
can register either in the
(a) Fully Blocked category; or in the
(b) Partially Blocked category
3. If you do not to want to get any commercial communication on your
phone either by way of voice or SMS, please register in the Fully Blocked
category;
4. Please register in the Partially Blocked category, if you wish to get
commercial communications in the form of SMS in respect of any or all
or some of the following seven subjects:
1. Banking/Insurance/Financial products/Credit cards,
2. Real Estate,
3. Education,
4. Health,
5. Consumer goods and automobiles,
6. Communication/Broadcasting/Entertainment/IT,
7. Tourism and Leisure.
Please note that in the Partially Blocked category, you will not receive any
commercial communications in the form of voice calls.
5. How to register?
For registering option using SMS, for 'fully blocked category', write "START 0" and send it to 1909. For 'partially blocked category', send SMS 'START' with one or multiple options from the list of seven categories.
There are at present 7 preferences to choose from- Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5, Communication/Broadcasting/Entertainment/IT-6, Tourism-7.
For example: To receive messages relating to only Health products, then send SMS "START 4" to 1909. Similarly, for receiving messages relating to Real Estate and Education, send SMS "START 2,3" to 1909.
On successful registration, customer will receive an SMS confirming exercised options and a Unique Registration Number within 24 hrs. The registration will be effective within 7 days of placing the request with the service provider. The customers can check the status of their registration by clicking on "Customer Registration Status".
Customer can also change the preferences after 7 days of registration or the last change of preference.
If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within 3 days of receipt of such UCC by dialing or sending SMS to 1909. Customers will have to provide the telephone number or header of the message from where the call or message has been received, short description of such call or message along with the date of receipt of call or message.
For complaint through SMS, customer has to send SMS "the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy" to 1909. Where XXXXXXXXXX - is the telephone number or header of the SMS, from which the UCC has originated.The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.
Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. Customers may check registration status of his complaint through the link "UCC Complaint Registration Status".
Customers not registered with NCPR can also identify the commercial calls because they will all come from numbers starting with '140'. This is a series specially earmarked for telemarketers.
Also, in order to control the possibility of SMS packages (those allow a very large number of SMS per day) to be used by the telemarketers for sending large number of SMSs from a normal telephone number, a limit of 100 SMS per day per SIM has been laid down under these regulations except on blackout days.
Further, all commercial calls or SMS except the transactional SMSs will be sent to the customers only between 9 AM and 9 PM.
6. Once you have registered, you should get, subject to the correctness of
your request, a unique registration number by SMS within 24 hours of
registration. Please keep this number carefully as this will serve as a
reference for your registration of preference.
7. Your request for registration on the National Customer Preference
Register will be given effect to in 7 days counted from the date of request
for such registration to the access provider.
8. If you are already registered in the National Do Not Call Registry
(NDNC) you do not have to re-register; your registration will continue
under the ‘Fully Blocked’ category.
9. You may make a change in your preference at any point of time after
expiry of three months from the date of registration or three months from
the date of last change request. The service provider will confirm the
registration of such a request within 24 hours to you through SMS,
subject to the correctness of request. In case of errors in request, access
provider will advise you to make a fresh request.
10. You may make a request for withdrawal of your registration from
National Customer Preference Register, at any time after expiry of three
months from the date of registration. The service provider will delete your
number from the Provider Customer Preference Register inform you of
the withdrawal of your registration through SMS within 24 hours,
subject to correctness of such request.
11. No amount shall be charged from you for registration or change of
preference or de-registration.
12. In case you receive an unsolicited commercial communication after
expiry of seven days from the date of your registration in the Provider
Customer Preference Register, you may make a complaint to your Access
Provider, through voice call or SMS. The complaint has to be registered
from the telephone number on which the unsolicited commercial
communication has been received. Your complaint should be made
within three days of receipt of the unsolicited commercial
communication.
13. In such complaints, please mention the particulars of the telemarketer,
the telephone number from which the unsolicited commercial
communication has originated, the date, time in 24 hrs format and brief
description of such unsolicited commercial communication.
14. The customer complaint registration facility is toll free and telephone
number for the same is 1909. The complaint will be acknowledged with a
unique complaint number provided by access provider immediately.
15. The access provider shall take appropriate action on the complaint and
inform you about its resolution within seven days, subject to the
correctness of the complaint.
16. Detailed procedure to register the preference in National Customer
Preference Register, change in registered preference, de-registration and
registration of complaint is given on website www.nccptrai.gov.in, tab
‘Information to customers’.
11. No amount shall be charged from you for registration or change of
preference or de-registration.
12. In case you receive an unsolicited commercial communication after
expiry of seven days from the date of your registration in the Provider
Customer Preference Register, you may make a complaint to your Access
Provider, through voice call or SMS. The complaint has to be registered
from the telephone number on which the unsolicited commercial
communication has been received. Your complaint should be made
within three days of receipt of the unsolicited commercial
communication.
13. In such complaints, please mention the particulars of the telemarketer,
the telephone number from which the unsolicited commercial
communication has originated, the date, time in 24 hrs format and brief
description of such unsolicited commercial communication.
14. The customer complaint registration facility is toll free and telephone
number for the same is 1909. The complaint will be acknowledged with a
unique complaint number provided by access provider immediately.
15. The access provider shall take appropriate action on the complaint and
inform you about its resolution within seven days, subject to the
correctness of the complaint.
16. Detailed procedure to register the preference in National Customer
Preference Register, change in registered preference, de-registration and
registration of complaint is given on website www.nccptrai.gov.in, tab
‘Information to customers’.
5. You will get an SMS confirming the preferences exercised by you along
with unique number for change request in preference.
A2. CHANGE OF PREFERENCE THROUGH INTERACTIVE VOICE
RESPONSE SYSTEM (IVRS)
1. Call the toll free number 1909 and select option to change preference
through the IVRS.
2. The IVRS will prompt you about the categories/subjects available for
change of preference.
3. Choose your new options from the available categories/subjects by
following the IVRS instructions, which will be confirmed by the IVRS.
4. You will get an SMS confirming the preferences exercised by you along
with unique number for change request in preference.
B. PROCEDURE FOR CHANGE OF PREFERENCE THROUGH SMS
1. You can change your preference i.e. stop your earlier options or add new
options to the already exercised preferences for commercial
communications, by sending an SMS on 1909 in a specified format.
2. For stopping the existing options, send the SMS “STOP <OPTION>”
3. For adding a new option to the already existing preferences, send SMS
“START <OPTION>” which you want to add.
Illustration:
A customer with an existing option of 2 (Real Estate) and 3
(Education) who wants to opt out of 2 and add 4 (Health) will send an SMS
as under:
“STOP 2” for opting out from SMS relating to Real Estate and
“START 4” for opting to receive SMS relating to Health
4. For opting for the fully blocked category send SMS “START 0”.
5. On receipt of option exercised through SMS, the access provider will send
an SMS to confirm the options exercised.
6. You have to send a confirmation SMS so that options exercised are
implemented.
7. On getting a confirmation SMS, the access provider will change your
preference and send an SMS indicating your preferences along with the
unique number for change request of your preference.
Note: Some of the access providers have also provided a link on their
websites through which customers can register their preferences.
Details of the access providers who provide the facility of web based
registration are given in the Table below:
Sl no Access provider Website details
1 Aircel http://www.aircel.com
2 Bharti Airtel http://www.airtel.in/
3 BSNL http://www.bsnl.co.in
4 HFCL http://www.hfclconnect.com
5 IDEA http://www.ideacellular.com
6 Loop Mobile http://www.bplmobile.com
7 MTNL Delhi http://www.mtnldelhi.in
8 MTNL Mumbai http://mumbai.mtnl.net.in
9 Reliance Communication http://www.rcom.co.in
10 Reliance Telecom http://www.reliancemobile.com
11 Shyam http://www.hellorainbow.com
12 Spice Punjab http://spiceindia.com
13 Spice Karnatka http://spicetele.com
14 TATA http://tataindicom.com
15 Unitech http://www.uninor.in
16 Videocon http://www.videocon.com
17 Vodafone http://www.vodafone.in
HOW TO DE-REGISTER FROM THE NATIONAL CUSTOMER PREFERENCE
REGISTER (NCPR)
You may de-register yourself from the NCPR using either a voice call on 1909
or through SMS. You will start receiving commercial communications on your
telephone after de-registration.
A. DEREGISTERATION BY DIALING 1909
1. Dial 1909, listen to the instructions and choose one of the following to
deregister:
Through Customer care executive
Through IVRS(Interactive Voice Response System)
A1. DEREGISTRATION THROUGH CUSTOMER CARE EXECUTIVE:
1. Call the toll free number 1909 and select to de-register through customer
care executive.
2. Ask the customer care executive to deregister you from NCPR.
3. The customer care executive will accept the request and confirm the same.
4. You will also get an SMS confirming your deregistration.
A2. DEREGISTRATION THROUGH INTERACTIVE VOICE RESPONSE
SYSTEM (IVRS)
1. Call the toll free number 1909 and select to de-register through the IVRS.
2. Follow the instructions of the IVRS to get deregistered. The IVRS will
confirm your selection to get deregistered.
3. You will get a SMS confirming your deregistration.
B. DE-REGISTRATION OF PREFERENCE THROUGH SMS
1. Send SMS “STOP” to 1909.
2. You will get a SMS informing you of your deregistration request and
seeking your confirmation through SMS.
3. Send SMS confirming your request.
4. On receipt of confirmation, the Access Provider will again send a SMS
confirming your de-registration.
FAQ
FAQs: The National Customer Call Preference Registry
1. What is meant by Commercial Communication?
“Commercial Communication” means any message, voice or SMS, made
through telecommunications service, which is transmitted for the
purpose of informing about, or soliciting or promoting any commercial
transaction in relation to goods, investment or services.
2. What is Unsolicited Commercial Communication (UCC)?
“Unsolicited Commercial Communication” means any commercial
communication which a subscriber opts not to receive but does not include,
(i) any transactional message; or
(ii) any message transmitted on the directions of central Government
or State Government or agencies authorized by it
3. Which messages are categorized as Transactional Messages?
“Transactional message” means an SMS containing only—
(i) information sent to its customer(s) by the Bank or financial
institution or insurance company or credit card company or Access
Provider pertaining to the account of that customer(s);
(ii) information given by Airlines or Indian Railways or its authorised
agencies to its passengers regarding travel schedules, ticket
booking and reservation;
(iii) information from a registered educational institution to parents or
guardians of its students;
(iv) any other message as may be specified by the Authority, from time
to time as “Transactional message”
4. Which messages are categorized as Promotional Messages?
“Promotional message” means message containing promotional material
or advertisement of a product or service.
5. What is the Provider Customer Preference Register?
“Provider Customer Preference Register” means a data base maintained
by an Access Provider containing telephone numbers and other details of
its subscribers who have registered their preference regarding
commercial communications.
6. What is the National Customer Preference Register (NCPR)?
“National Customer Preference Register” means a national data base
containing a list of the telephone numbers of all subscribers who have
registered their preferences regarding receipt of commercial
communications.
7. What is National Telemarketers Register?
“National Telemarketers Register” means a national data base containing
details of telemarketers registered with the Authority.
8. Who is a Telemarketer?
“Telemarketer” means a person or legal entity engaged in the activity of
transmission of commercial communications.
9. What is meant by ‘Fully Blocked’ Category?
“Fully blocked” means stoppage of all types of commercial
communication.
10. What is meant by ‘Partially Blocked Category?
“Partially blocked” means stoppage of all commercial communications,
except SMS in respect of category or categories of preference indicated by
the subscriber.
11. What are the different preferences available to a customer in
partially blocked category?
Following preferences under partially blocked categories are available to
a customer:
(1) Banking/Insurance/Financial products/credit cards,
(2) Real Estate,
(3) Education,
(4) Health,
(5) Consumer goods and automobiles,
(6) Communication/Broadcasting/Entertainment/IT,
(7) Tourism and Leisure.
12. What is Customer Preference Registration Facility?
“Customer Preference Registration Facility” means the facility established
by an Access Provider, for the purpose of registration or de-registration of
the preference of its subscribers in respect of receipt of commercial
communications.
13. What is the procedure for registration in NCPR?
You can register your preference(s) in NCPR by dialing 1909 or by
sending SMS to 1909. For detailed procedure visit the website
www.nccptrai.gov.in and click „How to register‟ under tab „Information for
customers‟.
14. Can I change my preference once chosen?
Yes. Any subscriber may, at any time after expiry of three months from
the date of registration or three months from the date of registration or
last change of his request can change his preference. For detailed
procedure visit the website www.nccptrai.gov.in and click „How to change
Preference‟ under tab „Information for customers‟.
15. I have already registered my telephone number in earlier NDNC
registry. Do I need to register again?
No. A subscriber who is already registered in the National Do Not Call
Registry (NDNC) is not required to re-register and his said registration
will be valid under the „fully blocked‟ category.
16. Can I make a complaint if I get a commercial call/SMS even after
registering my number in fully blocked category?
Yes. In case any subscriber receives unsolicited commercial communication
after expiry of seven days from the date of his registration in the Provider
Customer Preference Register, he may make a complaint to his Access
Provider
17. Can I make a complaint if I get a SMS from the partially blocked
category when I have not opted for it?
Yes.
18. What is the procedure of making a complaint?
You can make a complaint to your Access Provider, through voice call or
SMS, mentioning therein the particulars of telemarketer, the telephone
number from which the unsolicited commercial communication has
originated, the date, time and brief description of such unsolicited
commercial communication. For detailed procedure visit the website
www.nccptrai.gov.in and click „How to register complaint‟ under tab
„Information for customers‟.
19. Will I get any feedback on my complaint?
Yes, you will get feedback on your complaint within 7 days of making
such complaint.
20. What if I change my mind? Can I take my number off the National
Customer Call Preference Registry?
Yes. Any subscriber may, at any time, after expiry of three months from the
date of registration, request the Access Provider, for withdrawal of his
registration. For detailed procedure visit the website www.nccptrai.gov.in
and click „How to de-register‟ under tab „Information for customers‟.
21. My number is on the fully blocked category of NCPR. Can my access
provider send me promotional messages for third party services
provided by him?
No.
22. I have more than one personal telephone number. Do I have to
register all of those numbers?
Yes, if you don‟t want to receive commercial communications on these
numbers.
23. How long does my phone number stay registered?
Your telephone number will remain registered with NCPR unless you
prefer to withdraw the same from NCPR.
24. I moved and got a new phone number. Do I need to register the new
number?
Yes. You have to register your new number separately.
25. Do I need to take my old phone number off the list when I get a new
number?
No, if you don‟t want to receive commercial communication on your old
number also.
26. Can I register all my family and friends?
One should register his telephone numbers only for not receiving
commercial communications. All such request will be registered from the
same number on which such commercial calls have to be fully/ partially
bared.
27. Can I identify the telemarketing calls even when I am not registered
with NCPR?
All Telemarketers have been allocated 10 digit number of 70XXXXXXXX
number series. Therefore, you can identify the telemarketing call even if
you are not registered with NCPR.
28. Can I stop Commercial calls and SMS from 9.00 PM to 9.00 AM?
As per regulations, no telemarketing (Voice Call or SMS) is permitted
between 9.00 PM to 9.00 AM.
29. What is meant by Access Providers?
“Access Providers” includes the Basic Telephone Service Provider,
Cellular Mobile Telephone Service Provider and Unified Access Service
Provider.
30. Who is an Originating Access Provider?
“Originating Access Provider” means the Access Provider who has
provided the telecom resources to a telemarketer.
31. Who is a Terminating Access Provider?
“Terminating Access Provider” means the Access Provider on whose
network the subscriber receiving the commercial communication is
registered.
32. What is meant by Area Code?
“Area code” means any number earmarked or allotted to a specific short
distance charging area in the National Numbering Plan for accessing the
telephone in such area.
33. What is the National Numbering Plan?
“National Numbering Plan” means the National Numbering Plan 2003
made by the Central Government or any such plan, as may be made by
the Central Government from time to time.
34. What is meant by Header?
“Header” means alpha numeric identifier of commercial and
transactional SMS.
35. What are the different types of headers?
(i) Header for promotional message
XY-NZZZZZ
where X stands for the code allotted to the Access provider;
Y stands for the service area ;
N is the serial number (1-7) of partially blocked category;
ZZZZZ indicates five digits allocated to particular telemarketer by
an access Provider.
(ii) Header for transactional message
XY-ZZZZZZ
where X stands for the code allotted to the Access provider;
Y stands for the service area;
ZZZZZZ indicates six alphabets for company or organization
sending transactional SMS
36. What do you mean by Basic Telephone Service Providers?
“Basic Telephone Service Provider” means a service provider who has
been granted license under section 4 of the Indian Telegraph Act, 1885
(13 of 1885) to establish, install, operate and maintain Basic Telephone
Service in the specified service area.
37. What is meant by Basic Telephone Service?
“Basic Telephone Service” covers collection, carriage, transmission and
delivery of voice or non-voice messages over licensee‟s Public Switched
Telephone Network in the licensed service area and includes provision of
all types of services except for those requiring a separate licence.
38. What do you mean by Cellular Mobile Telephone Service
Providers?
“Cellular Mobile Telephone Service Provider” means a licensee authorized
to provide Cellular Mobile Telephone Service under a licence granted
under section 4 of the Indian Telegraph Act, 1885 (13 of 1885), in a
specified service area.
39. What is meant by Cellular Mobile Telephone Service?
“Cellular Mobile Telephone Service”,--
(i) means telecommunication service provided by means of a
telecommunication system for the conveyance of messages through
the agency of wireless telegraphy where every message that is
conveyed thereby has been, or is to be, conveyed by means of a
telecommunication system which is designed or adapted to be
capable of being used while in motion;
(ii) refers to transmission of voice or non-voice messages over
Licensee‟s Network in real time only but service does not cover
broadcasting of any messages, voice or non-voice; however, Cell
Broadcast is permitted only to the subscribers of the service;
(iii) in respect of which the subscriber (all types, pre-paid as well as
post-paid) has to be registered and authenticated at the network
point of registration and approved numbering plan shall be
applicable.
40. What is meant by Unified Access Service?
“Unified Access Services”, (i) means telecommunication service provided by means of a
telecommunication system for the conveyance of messages through
the agency of wired or wireless telegraphy;
(ii) refers to transmission of voice or non-voice messages over
licensee‟s network in real time only but service does not cover
broadcasting of any messages, voice or non-voice, however, Cell
Broadcast is permitted only to the subscribers of the service;
(iii) in respect of which the subscriber (all types, pre-paid as well as
post-paid) has to be registered and authenticated at the network
point of registration and approved numbering plan shall be
applicable.
1
HOW TO REGISTER YOUR PREFERENCE FOR RECEIVING COMMERCIAL
COMMUNICATIONS
1. As a telecom customer, you have the option to either block all commercial
calls and SMS or to block only commercial calls while receiving SMSs of
your choice. For this purpose, you have to register your preference.
2. You can register your preferences for receiving commercial communications
by:
A. Dialing toll free number 1909; or
B. Sending SMS to 1909
3. When you dial the toll free number 1909, you will be prompted to register
either through the customer care executive or through the Interactive Voice
Response System (IVRS).
4. You can register for the Fully Blocked category in which NO COMMERCIAL
CALL OR SMS will be allowed or for the Partially Blocked category. If you
opt for the Partially Blocked category, you WILL NOT RECEIVE ANY
COMMERCIAL CALL BUT WILL RECEIVE SMS ON SUBJECT(S) THAT
YOU OPT FOR.
A. PROCEDURE FOR REGISTRATION OF PREFERENCE BY DIALING 1909
1. Dial 1909, listen to the instructions and choose one of the following for
registration of preference:
Through customer care executive
Through IVRS (Interactive Voice Response System)
A 1. REGISTRATION OF PREFERENCE THROUGH CUSTOMER CARE
EXECUTIVE:
1. Ask the customer care executive for registration of your preference i.e.
whether you would like to register in the fully blocked category or the
partially blocked category.2
a. Fully Blocked Category (No Call & No SMS)
or
b. Partially Blocked Category (No Calls; SMS on selected subjects)
2. If you opt for the fully blocked category, the customer care executive will
record your preference in the Providers Customer Preference Register
(PCPR) and will inform you of the same through SMS indicating your
unique registration number.
3. If you opt for the partially blocked category, the executive will inform you
of the various subjects available as per the list given below:
1. Banking/Insurance/Financial products/credit cards,
2. Real Estate,
3. Education,
4. Health,
5. Consumer goods and automobiles,
6. Communication/Broadcasting/Entertainment/IT,
7. Tourism and Leisure.
4. The customer care executive will ask you to exercise your
preference(s).You can opt for one, or a combination of some, or all the
subjects.
5. The customer care executive will confirm your preference(s) and register
the same in the Provider Customer Preference Register.
6. You will get an SMS confirming the preferences exercised by you along
with your unique registration number.
A 2. REGISTRATION OF PREFERENCE THROUGH INTERACTIVE VOICE
RESPONSE SYSTEM (IVRS):
1. After calling the toll free number 1909 and selecting the option to register
through IVRS, follow the instructions prompted by the IVRS.3
2. The IVRS will prompt you about the categories available for registration of
customers’ preference i.e. the fully blocked category or the partially
blocked category.
a. Fully Blocked Category (No Call & No SMS)
or
b. Partially Blocked Category (No calls; SMS on selected subjects).
3. If you opt for the fully blocked category, your preference will be recorded in
the Providers Customer Preference Register (PCPR) and you will be
informed of the same through SMS, indicating your unique registration
number.
4. If you opt for the partially blocked category, the IVRS will prompt you to
opt for one or more of the following subjects on which you wish to receive
SMS:
1. Banking/Insurance/Financial products/credit cards,
2. Real Estate,
3. Education,
4. Health,
5. Consumer goods and automobiles,
6. Communication/Broadcasting/Entertainment/IT,
7. Tourism and Leisure.
You can opt for one, or a combination of some, or all the subjects.
5. Your selected preference(s) will be confirmed by the IVRS.
6. You will get an SMS confirming the preferences exercised by you along
with your unique registration number.
B. REGISTRATION OF PREFERENCE THROUGH SMS
1. You can register your preference(s) for commercial communications by
sending an SMS to 1909. 4
2. The procedure for opting for various categories/subjects is given below:
I. To opt for the fully blocked category, send SMS “START 0” to 1909.
II. To opt for the partially blocked category, send SMS “Start <option>”
to 1909 as given below:
“START 1” for receiving SMS relating to Banking/ Insurance /
Financial products/Credit cards
“START 2” for receiving SMS relating to Real Estate
“START 3” for receiving SMS relating to Education
“START 4” for receiving SMS relating to Health
“START 5” for receiving SMS relating to Consumer goods and
automobiles
“START 6” for receiving SMS relating to Communication /
Broadcasting / Entertainment /IT,
“START 7” for receiving SMS relating to Tourism and Leisure
Note 1: To opt for multiple preferences from categories send SMS “Start
<option1, option2, option3,…>” to 1909. For example for receiving
commercial SMSs from Banking/Insurance/Financial
products/Credit cards and Real Estate, send SMS in the format
“START 1, 2”.
Note 2: Preference ‘0’ will always suppress other preferences. If ‘0’ is sent
with along any other customer preferences, it will be treated as a fully 5
blocked preference. For example, “START “0,2,3”, will be considered a
fully blocked option.
3. On receipt of an option exercised through SMS, the access provider will
send an SMS to confirm the options exercised.
4. You have to send a confirmation SMS so that options exercised are
implemented.
5. On getting the confirmation SMS, the Access Provider will register your
preference and send you an SMS indicating your preferences along with
your unique registration number.
Note: Some of the Access Providers have also provided a link on their
websites through which customers can register their preferences.
Details of Access providers providing the facility of web based
registration are given in the Table below:
Sl no Access provider Website details
1 Aircel http://www.aircel.com
2 Bharti Airtel http://www.airtel.in/
3 BSNL http://www.bsnl.co.in
4 HFCL http://www.hfclconnect.com
5 IDEA http://www.ideacellular.com
6 Loop Mobile http://www.bplmobile.com
7 MTNL Delhi http://www.mtnldelhi.in
8 MTNL Mumbai http://mumbai.mtnl.net.in
9 Reliance Communication http://www.rcom.co.in
10 Reliance Telecom http://www.reliancemobile.com
11 Shyam http://www.hellorainbow.com
12 Spice Punjab http://spiceindia.com
13 Spice Karnatka http://spicetele.com
14 TATA http://tataindicom.com
15 Unitech http://www.uninor.in
16 Videocon http://www.videocon.com
17 Vodafone http://www.vodafone.inREGISTRATION OF PREFERENCE BY DIALING 1909
Registration Through Customer
Care Executive
Call the toll free number
choose the option to talk
customer care executive
The executive informs the
about available preference(s)
details, if needed.
Please opt for your preference(s)
customer care executive. Itmay
• Fully Blocked (No call &No
• Partially Blocked
In case of Partially blocked
please specify the subject(s)
you are interested in receiving
The customer care executive
and confirms the preference(s)
You will get an SMS confirming
preferences exercised by you
unique registration number.
In case of any change in
category/ subjects please
customer care executive.
6
REGISTRATION OF PREFERENCE BY DIALING 1909
Registration Through Customer
Care Executive
number 1909 and
talk to the
the customer
preference(s). Ask the
preference(s) to
may be :
No SMS)
blocked option
subject(s) on which
receiving SMS.
executive registers
preference(s).
confirming the
you along with
in registered
contact the
Registration Through Interactive
Voice Response System (IVRS)
Call the toll free number
choose the option to register
IVRS.
IVRS will prompt the
regarding available preference(s)
Follow the instruction prompt
for opting for your preference(s)
be :
Fully Blocked (No call & No SMS)
Partially Blocked
In case of Partially blocked option
please specify the subject(s) on which
you are interested in receiving SMS.
Selected preference(s) will be
confirmed by the IVRS.
You will get an SMS confirming
preferences exercised by you
unique registration number.
In case of any changes in
category/ categories please
procedure .
REGISTRATION OF PREFERENCE BY DIALING 1909
Registration Through Interactive
Voice Response System (IVRS)
number 1909 and
register through
the customer
preference(s)
prompt by IVRS
preference(s).It may
SMS)
In case of Partially blocked option
please specify the subject(s) on which
you are interested in receiving SMS.
Selected preference(s) will be
confirmed by the IVRS.
confirming the
you along with
in registered
please repeat the
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