BSNL India Telephone Card (ITC), CallNow Card, Tariff

	India Telephone Card (ITC) is a pre-paid card which gives freedom to a customer to make local, STD, or ISD calls from any BSNL/MTNL landline or GSM phone. Cost of such call is debited against the paid credit of the ITC. The phone line from which call is made is not charged at all. There is no hassle of dynamic locking your phone and sharing password with anyone else in the family. Each member of your family may use a separate ITC sharing the same phone line. In case your ITC is stolen the loss is limited only to the credit balance left for that ITC - no more
	What is ‘CallNow’ card
	It is a normal ITC but specifically designed tariff to suit the requirement of users making heavy International/STD calls. Dialing procedure and features are same as that of ITC but the tariff is different from ITC and also different for different denomination of CallNow cards.
	Who should use ITC
	ITC does not involve locking unlocking phone facility using passwords. So, it is highly tamper proof. Also, there is no detailed record left of the calls made. So, use of ITC ensures privacy. Lastly since the phone line used to make call using ITC, one can avoid the embarrassment of using a friend’s phone for making a call. Thus ITChas a true universal appeal from low calling to high calling subscribers. ITC can also be used from hotel phones. Use of ITC cards from BSNL/MTNL mobiles helps you in case you do not have roaming facility, to avoid roaming charges and in case you are left with insufficient balance in your mobiles.
	Who should use CallNow card
	CallNow does not involve locking unlocking phone facility using passwords. So, it is highly tamper proof. Also, there is no detailed record left of the calls made.  Lastly since the phone line used to make call using CallNow, one can avoid the embarrassment of using a friend’s phone for making a call. Thus CallNow has a true universal appeal from low calling to high calling subscribers. CallNow can also be used from hotel phones. Use of CallNow cards from BSNL/MTNL mobiles helps you in case you do not have roaming facility, to avoid roaming charges and in case you are left with insufficient balance in your mobiles.
	How to use ITC card
	·        Dial 1802-345 and follow the announcement. After this announcement press  * (star) button to enter all further digits in tone mode, even if the telephone line is not having tone dialing facility. ·        When asked dial your secret 16 digit PIN number followed by hash (#), preferably in tone mode. Your credit balance will be announced. ·        Dial the destination number followed by hash (#). ·        For assistance dial Toll Free/ Free Phone No. 1800 345 1800
	How to use CallNow card
	·        Dial 1802-345 and follow the announcement. After this announcement press  * (star) button to enter all further digits in tone mode, even if the telephone line is not having tone dialing facility. ·        When asked dial your secret 16 digit PIN number followed by hash (#), preferably in tone mode. Your credit balance will be announced. ·        Dial the destination number followed by hash (#). ·        For assistance dial Toll Free/ Free Phone No. 1800 345 1800
	Featues of ITC card
	·        No refunds are allowed ·        Even if the telephone line is not having tone dialing facility tone dialing may be used after dialing 1802-345 and followed by announcement to enter all digits  by pressing  * (star) button. ·        ITC can be used to make calls from BSNL/MTNL mobiles also. ·        ITC cards available in various denominations to suit a customer’s need & pocket. ·        Calls can be made from ITC cards from the phones that do not have STD/ISD. ·        ‘Follow on’ feature – This feature allows the user to setup a new call bypassing  the card PIN input procedure of dialing the PIN number in case o       Called number is busy o       Called number is not replying o       There is congestion in the called number route o       There is not enough credit to make the call o       Called party on hook o       Called party releases the existing call. ·        Language Selection – You have the choice to receive the announcement in Hindi or English ·        ‘Activate before’ period: The time up to this date of is called total shelf life of the card and usually starts from the date the card is generated in the system. The ‘Activate before’ date is written on the card and shall be communicated along with the PIN of the card. The card must be activated i.e. must be used at least once before this date as the card can not be activated beyond this date. ·        Activity period: The ITC card shall become active on the day of first use. The activity period is the total duration starting from day of first use in which the card can be used. Activity period is specific to the denomination of an ITC and will be communicated along with the PIN of the card. You are advised to consume the credit balance of the card within this period ·        Detailed bill facility available on demand, at cost. ·        Account balance announcement with Real Time Credit Supervision ·        Activity Period threshold warning: This feature enables to feed warning announcement to the user before the 5 days to the end of his activity period. ·        Call duration threshold warning: The feature enables to feed the warning announcement to the user informing him the maximum duration left for that call. You will hear the warning tone 40 sec. before the card ends. ·        ITC cards can be used to make PRM calls
	Featues of CallNow card
	·        No refunds are allowed ·        Even if the telephone line is not having tone dialing facility tone dialing may be used after dialing 1802-345 and followed by announcement to enter all digits  by pressing  * (star) button. ·        CallNow can be used to make calls from BSNL/MTNL mobiles also. ·        CallNow cards available in various denominations to suit a customer’s need & pocket. ·        Calls can be made from CallNow cards from the phones that do not have STD/ISD. ·        ‘Follow on’ feature – This feature allows the user to setup a new call bypassing  the card PIN input procedure of dialing the PIN number in case o       Called number is busy o       Called number is not replying o       There is congestion in the called number route o       There is not enough credit to make the call o       Called party on hook o       Called party releases the existing call. ·        Language Selection – You have the choice to receive the announcement in Hindi or English ·        ‘Activate before’ period: The time up to this date of is called total shelf life of the card and usually starts from the date the card is generated in the system. The ‘Activate before’ date is written on the card and shall be communicated along with the PIN of the card. The card must be activated i.e. must be used at least once before this date as the card can not be activated beyond this date. ·        Activity period: The ITC/CallNow card shall become active on the day of first use. The activity period is the total duration starting from day of first use in which the card can be used. Activity period is specific to the denomination of an CallNow and will be communicated along with the PIN of the card. You are advised to consume the credit balance of the card within this period ·        Detailed bill facility available on demand, at cost. ·        Account balance announcement with Real Time Credit Supervision ·        Activity Period threshold warning: This feature enables to feed warning announcement to the user before the 5 days to the end of his activity period. ·        Call duration threshold warning: The feature enables to feed the warning announcement to the user informing him the maximum duration left for that call. You will hear the warning tone 40 sec. before the card ends. ·        CallNow cards can be used to make PRM calls
	ITC vs. CallNow card
	Dialing procedure and features are same as that of ITC but the tariff is different from ITC and also different for different denomination of CallNow cards. A tentative tariff comparison is given below; however you are advised to do tariff comparison of different products yourself before making a purchase decision. Tariff comparison ITC vs. CallNow for ISD CALL NOW card Tariff comparison with Normal tariff/ITC tariff Name of country Normal tariff CallNow tariff varies based on denomination (Rs. Per min.) (Pulse 60 sec.) % advantage in using CallNOW cards compared to normal tariff Pulse in sec. Tariff (Rs. Per min 0 To From To US, Canada 10 7.2 4 1.75 44 76 France, Russia, South East Asia 7.5 9.6 4 3.25 58 66 UK 10 7.2 4 3.25 44 55 Sri Lanka 10 7.2 6 5.5 17 24 Rest of Europe 7.5 9.6 6 5.5 38 43 Gulf 7.5 9.6 7.5 6.75 22 30 Rest of World 6 12 9 8 25 33 Note: Minimum time of call in CallNow cards is 60 sec. However in normal tariff it varies Tariff comparison ITC vs. CallNow for ISD for STD within BSNL/MTNL ·        CallNow – Rs. 1.00 per minute ·        ITC         - Rs. 1.00 per 30 sec. for > 50 Km.(Refer Tariff for ITC) ·        For comparing other scenarios please refer ITC & CallNow tariff
	Do’s & don’ts with ITC/CallNow cards
	·        Immediately after buying an ITC/CallNow card check using any phone that the credit balance is OK. ·        Use tone dialing facility, after dialing 1802-345 and followed by announcement, to enter all further digits  by pressing  * (star) button, even if the telephone line is not having tone dialing facility ·        If the phone instrument used is having re-dial or display facility, erase the number before disconnecting the call by lifting the handset again and dialing any stray digit and replacing the handset. ·        Never use the ITC/CallNow card while someone is looking on. ·        Never use the ITC/CallNow card to make calls from any PCO booth with display facility, otherwise the 16 digit PIN will be revealed to the PCO operator. ·       It is the ITC/CallNow holder’s responsibility to preserve secrecy of the ITC/CallNow PIN number ·        To make query use PSN number provided along with the PIN. Do not reveal your PIN for this purpose even to BSNL staff.
	ITC Tariff
	·        No free calls. ·        For ITC all calls are chargeable @ Rs.1.00 per unit for calls originating from Landline and @ Rs.1.20 per unit for calls originating from mobiles.  ·        Unit Pulse duration for different scenarios of calls for ITC/FLPP General service - prepaid over post paid shall be as follows: Calls from Landline         BSNL Network      Other Networks Fixed*/FWT/WLL(M) Cellular Fixed* Cellular/FWT/WLL (M) Intra Circle Calls Within SDCA 180 sec. 60 sec. 180 sec.    60 sec. Within LDCA (Inter SDCA) 90 sec. 90 Within Circle (Inter LDCA)          < 50 Kms          > 50 Kms 90 sec. 60 sec. 90 Sec. 60 Sec. Inter Circle Calls < 50 Kms 90 sec. 30 sec.    90 sec. 30 sec. > 50 Kms 30 sec. 30 sec.    30 sec. 30 Sec. ISD Calls Same rates, as applicable to International calls made from  Landline *Fixed means wire line
	FLPP General  Tariff
	·        No free calls. ·        For FLPP General - Prepaid over post paid calls are chargeable @ Rs.1.20 per unit ·        Unit Pulse duration for different scenarios of calls for FLPP General service - prepaid over post paid shall be as follows: Calls from Landline         BSNL Network      Other Networks Fixed*/FWT/WLL(M) Cellular Fixed* Cellular/FWT/WLL (M) Intra Circle Calls Within SDCA 180 sec. 60 sec. 180 sec.    60 sec. Within LDCA (Inter SDCA) 90 sec. 90 Within Circle (Inter LDCA)          < 50 Kms          > 50 Kms 90 sec. 60 sec. 90 Sec. 60 Sec. Inter Circle Calls < 50 Kms 90 sec. 30 sec.    90 sec. 30 sec. > 50 Kms 30 sec. 30 sec.    30 sec. 30 Sec. ISD Calls Same rates, as applicable to International calls made from  Landline *Fixed means wire line
	Tariff of CallNow card
	Unit pulse duration and pulse charges for different call scenarios are as follows: Particular Denomination Card value 100 300 500 1000 2000 Pulse in seconds 60 60 60 60 60 LOCAL/STD CALLS (in Rs.) BSNL to BSNL/MTNL 1.00 1.00 1.00 1.00 1.00 BSNL to Others 2.00 2.00 1.50 1.50 1.00 ISD CALLS (in Rs.) US, Canada 4.00 4.00 3.75 3.25 1.75 France, Russia UK, South East Asia 4.00 4.00 3.75 3.25     3.25 Europe (except UK, France, Russia), Sri Lanka 6.00 6.00 5.75 5.50 5.50 Gulf 7.50 7.00 7.00 6.75 6.75 Rest of World 9.00 9.00 8.50 8.00 8.00 *Service tax extra as applicable rates.
	Terminology
	FWT – Fixed Wireless telephone SDCA – Short Distance Calling Area LDCA – Long Distance Calling Area PRM – Premium Rate Service PIN – Personal Identification Number PSN – Print Sequence Number
	FLPP PCO Tariff
	Tariff for FLPP PCO service for different type of calls shall be as follows: Particulars Unit rate (inclusive of S.T.) per pulse                   Revised Pulse in Seconds           BSNL Network      Other Network Wire Line/ WLL Cellular Wire Line Cellular/ WLL Local & Intra Circle Calls Local & Intra Upto 50 Kms   Rs. 1.00 90 60 60 60 Intra > 50 Kms  Rs. 1.00 60 60 60 60 Inter Circle  Calls  0-50 Kms  Rs. 1.00 30 30 30 30  > 50 Kms  Rs. 1.00 30 30 30 30  ISD Calls  Name of Countries Revised pulses( Seconds) (a) USA, Canada, UK, Sri lanka 6 (b) Europe (other than UK), Singapore, Thailand, Malaysia, Indonesia and Hongkong, Kuwait, Bahrin, UAE, Oman & Qatar 5  Rest of world 4